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Deliver The Value That Customers Crave
Manage episode 352841670 series 3361815
Το περιεχόμενο παρέχεται από το Denise Kanfield and Nizar Khoja, Denise Kanfield, and Nizar Khoja. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Denise Kanfield and Nizar Khoja, Denise Kanfield, and Nizar Khoja ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
We see too many organizations prioritizing delivery of features, products, and services over the value they are providing to customers. This can be a crucial mistake in the long run!
On the latest installment of the OKR Cohort video and podcast series, we're exploring how organizations need to put the client's needs first and deliver something that provides true value. Rather than delivering a product or service quickly, they should be focused on listening and understanding the heart of their client's needs.
This is a great conversation that we're excited to bring to you, which is bound to leave you with some considerations for your own organization!
Timecodes:
0:06 - Introduction and overview on the topic of the day
1:13 - A big problem that many organizations are bringing upon themselves
1:52 - Why this is even a problem in the first place
3:14 - How this issue impacts an organization's customers and employees at large
5:53 - How an organization can benefit from delivering value to their customers
9:14 - OKR Cohort works with organizations to solve these types of challenges
10:53 - The 7 steps to delivering true value for your customers
15:25 - How you can begin implementing the 7 steps in your organization
16:33 - An example of an organization utilizing these 7 steps to better satisfy customers
21:32 - Closing remarks
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