Boosting Efficiency with Technology

VHMA Manager to Manager

Have you ever wondered how technology and artificial intelligence could improve efficiency in your practice? In recent years, our post-pandemic workplaces have focused heavily on efficiency. Embracing new technology can maximize this efficiency, but can it raise many questions. What tools should we choose? What’s right for our practice? Who will champion the new tool?

We'll discuss all of this and more with my guest, Carol Hurst, LVT, CVPM, CVJ, CCFP. Carol is the Education and Training Leader for Encore Vet Group. She’s proud of her LVT roots and understands the dynamics of practice leadership. Before she began teaching, Carol managed a practice for 12 years, and she’s passionate about giving back to the veterinary community. We are fortunate today to have her here to talk about how to use technology to make our lives easier.

We discuss some of the biggest pain points that can be improved through technology, particularly in client services. We also explore which services need to be provided in person and which can be automated, such as appointment scheduling. Additionally, we dive into Chat GPT and how it can enhance our daily routines by acting as a personal assistant. It's time to ditch the overwhelm, use technology for efficiency, and give clients what they want.

Show Notes:

[02:41] - Some of the problems we can address include being staffing shortages, overwhelming case load, and just being too busy. Improving client service can alleviate a huge pain point.

[05:42] - Bridging the gap between technology and client services.

[07:01] - So many practices are inundated with calls that phone trees could be a helpful solution.

[08:30] - Scheduling online is also easier for the clients.

[12:11] - It's a manager's role and obligation to take the time to answer questions and formulate a plan for introducing new tools.

[13:45] - We need one person to be the champion for each new tool. We also need to talk about the anticipated bumps and create plans and SOPs so everyone is on the same page.

[15:32] - Chat GPT is such a powerhouse. It can help with marketing and help spotlight your brand. Having a tool that will help with ideas is so useful for managers.

[18:32] - HR, training, scripts, and client education are also great Chat GPT uses. Carol shares a prompt that she directed and the output she received.

[20:23] - Revisiting scripts using modern technology and Chat GPT.

[22:18] - We talk about apps that help with writing and virtual scribes.

[23:29] - The well-chosen tool is the answer.

[24:01] - Overcoming pushback when new tools are introduced. Make sure you set everyone up for success. Be honest if something doesn't work.

[26:06] - Evaluating and choosing the right ideas.

[27:03] - Focus on what your practice really needs, what you're trying to solve, and if it will generate revenue.

[29:17] - How to analyze a piece of equipment. Give yourself time and do your research.

[30:11] - Be an active participant in the conversations around all of these new technologies. Pay attention.

Thank you for listening. Remember you are not in this alone. Visit our website for more resources.

Links and Resources:

• VHMA Web Page

• VHMA Coronavirus Resources

• VHMA Facebook

• VHMA Twitter

• VHMA on Linkedin

• Encore Vet Group