The Secret to Happiness: Happier Employees Plus Happier Customers Equals Raving Fans

Inspiration Contagion

Join me and Richard Clarke as we explore how happiness is the secret to happy employees, happy customers and higher revenue. Richard is the founder of Secret Source, an IT outsourcing company, based in Spain. In 2014 Richard had a theory that if he set up a company whose main objective was to make its team and clients happy, revenue and profits and the traditional definitions of success would follow. So, for the last 9 years Richard has been studying the Science of Happiness and applying it to the workplace.

Connect with Richard & Secret Source:

• https://www.linkedin.com/in/richardmclarke/
• www.Secret-source.eu

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Reach out to your host, Holly at https://hollyjeanjackson.com/ https://www.linkedin.com/in/hollyjjackson/ email at [e-mail]

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(0:00) Introduction and Richard Clarke's happiness-centered business model (5:34) Exploring Richard's inspirational leadership style and definition of inspiration (10:58) Setting realistic goals and the journey to peak performance (24:01) Impact of choosing happiness and psychological safety on team performance (28:39) Importance of trust, authenticity, and human connection in business (32:01) Happiness in the workplace: Its impact on productivity and correlation with revenue (36:05) Revenue stream ideas and the importance of alignment in business (38:03) Rapid fire questions: Best advice and legacy to leave behind (41:13) Closing remarks and contact information.