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Season B - Ep. 3: Scott Salkin, SVP & GM at Gainsight Essentials, on Customer Success in SMBs
Manage episode 333014607 series 3248051
Το περιεχόμενο παρέχεται από το Aznaur Midov. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Aznaur Midov ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Scott discusses the rise of Customer Success, Gainsight Essentials, its GTM strategy, and the most common mistakes by SMBs when it comes to CS.
BIO
Scott Salkin is SVP & GM, Gainsight Essentials at Gainsight. He is a seasoned entrepreneur, CEO, and senior B2B sales and marketing executive. Prior to joining Gainsight, Scott was the founder and CEO of Allbound, a B2B SaaS platform dedicated to helping businesses accelerate revenue through channel partners and ecosystems.
TIMESTAMPS
01:20 Scott's path to Gainsight
04:15 Rise of Customer Success
06:50 Changes in Customer Success
09:00 Gainsight Essentials
12:45 Essentials' GTM strategy vs the Gainsight's GTM
14:40 Customer Success KPIs for SMBs
17:10 Most common mistakes by SMBs
18:20 Vision for Gainsight Essentials
Season B is Sponsored by CELIGO, IPaaS for Mid-Market companies.
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