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Nurturing Human Connection During The Rise Of Automation With Lucas Liu
Manage episode 298401344 series 2686684
Το περιεχόμενο παρέχεται από το Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Lucas is the Co-Founder and CEO of INFI, a tech company that specializes in mobile apps, point-of-sale kiosks, and marketing services for QSR & Franchises. Lucas joined the hospitality industry in the most unexpected way – through a karaoke bar! Over the next several years, he found a way to combine two of his biggest passions of engineering and restaurants by forming INFI, where he and the INFI team could improve digitalization in the restaurant industry.
The customer and the customer’s customers are at the heart of everything Lucas works on. Whether it’s mom and pop restaurants or larger franchises, most restaurants have similar opportunities and challenges. They need to be busy. They need a website presence. They need favorable reviews. Restaurants should position themselves to be Key Opinion Leaders (KOL) or local influencers if they do everything right.
Lucas and INFI believe restaurants should stay focused on human elements, which includes creating great food and drinks and keeping customers coming back. If you’re looking for ways to become more than a transactional provider, this episode is a must-listen.
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