Unveiling the Dark Side of the Call Center Industry with Amas Tenumah

PTPOP - A Mind Revolution

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Behind the Headset: Conversations with a Call Center Expert
I had the pleasure of speaking with Digital Prophet / Customer Service Evangelist / Podcast Host and author Amas Tenumah.
His work has been featured on NPR, Fox Business, Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
He has helped organizations like Fastly, Wendy's, Teleflora, Coca-Cola, state of Oklahoma and DirecTV.
He is a humanist, futurist, and storyteller WHO obsessively focuses on sharing the Truth about two topics - Customer Service Experience & Living Blissfully.
To purchase his book, Waiting for Service, on Amazon: https://amzn.to/4bHPUwz
His books include
Waiting for Service,
The Curated Experience,
The Joyful Stoic, and
No One Wants Customer Service.
He be contacted via e-mail at: [e-mail]
His website is: http://www.waitingforservice.com
To Support this channel https://www.buzzsprout.com/2129599/support
To support Peter's channel please visit his Patreon channel. https://www.patreon.com/PTPOP
My award winning documentaries:
Road to Forgiveness - Addiction Spares No-one. https://youtu.be/6GczCpfecuE
The Artist - A Documentary http://www.theartistadocumentary.com PTPOP Merchandise on T-Spring https://skating-bear-studios.creator-spring.com/ Peter's
Books on Amazon https://amzn.to/3R9IJ7Q
Peter’s Music https://amzn.to/3V89uef
Here are affiliate inks to some of the equipment I use to create my video and podcast:
Cameras
Blackmagic Pocket Cinema Camera 4k https://amzn.to/3qZEKya
Sony ZV E10 https://amzn.to/3X3v0Dk
Video Switcher
ATEM Mini Pro https://amzn.to/3sAUM1I
Recording Station:
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Audio Microphones
Rode K2 Microphone http://amzn.to/2E3kYqX
Rod Pod Mic https://amzn.to/458J2Ws
Senheiser MKE 600 https://amzn.to/3G5Tkbw
CAD E100s CAD E100shttps://amzn.to/4bFX2JK

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Κεφάλαια

1. Intro (00:00:00)

2. Book and Website (00:03:54)

3. How He Got His Start In Customer Service (00:04:24)

4. What is QA like? (00:10:44)

5. Is Amas a Whistle Blower? (00:14:55)

6. Customer Service Isn’t Broken (00:16:41)

7. You Get Two Weeks of Training to Learn An Entire Portfolio of Products (00:23:43)

8. It's All About the Money (00:29:43)