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Culture is the Heaviest Lever
Manage episode 323613846 series 2362438
Brian Egan, Co-founder & CEO, Evolve
It took me a while during prep to understand the difference between Evolve and VRBO, AirBnB, Booking.com. Then I didn’t understand that they aren’t competitors, usually. Evolve sits on TOP of those and other platforms, serving both the property owner and the renter. More important than my took-too-long struggle to figure that out, is how Brian Egan uses CULTURE, what he calls “the heaviest lever” in leading a company, to create satisfied customer experiences. A great listen.
100 επεισόδια
Manage episode 323613846 series 2362438
Brian Egan, Co-founder & CEO, Evolve
It took me a while during prep to understand the difference between Evolve and VRBO, AirBnB, Booking.com. Then I didn’t understand that they aren’t competitors, usually. Evolve sits on TOP of those and other platforms, serving both the property owner and the renter. More important than my took-too-long struggle to figure that out, is how Brian Egan uses CULTURE, what he calls “the heaviest lever” in leading a company, to create satisfied customer experiences. A great listen.
100 επεισόδια
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