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Boosting Healthcare Satisfaction with Louis Brier’s David Keselman
Manage episode 433813926 series 3561048
Το περιεχόμενο παρέχεται από το Lori-Ann Duguay. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Lori-Ann Duguay ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
David Keselman, CEO of the Louis Brier Home & Hospital, shares his journey in creating a thriving workplace culture in the healthcare industry. He emphasizes the importance of employee satisfaction and how it directly translates into quality care for residents. David focuses on building a robust leadership team and aligning the organization's vision, mission, and values. He measures employee satisfaction through surveys, turnover rates, and the ability to fill vacant positions.
David also highlights the significance of visibility, accessibility, and accountability in nurturing employee engagement. Initiatives such as providing scrubs, t-shirts, and organizing events have contributed to a positive work environment. Louis Brier Home & Hospital focuses on creating a positive work environment by promoting normalcy, opening doors to students, and providing valuable workplace experiences. They showcase recognition and testimonials from families to validate their impact.
The organization emphasizes holding individuals accountable for their behavior and addressing concerns from residents, families, and students. They also prioritize creating a culture of continuous improvement and innovation, although limited by the nature of the long-term care sector. The challenge lies in integrating creativity and opportunity into the work to engage employees and provide growth opportunities. The key takeaway is to not be afraid to be different and find your unique value proposition.
Key Highlights:
- Creating a Positive Work Environment and Enhancing the Organization's Reputation
- Nurturing Employee Engagement through Visibility and Accessibility
- Recognizing Impact and Validating Testimonials
- Accountability and Addressing Concerns
- Integrating Creativity and Opportunity
- Embracing Uniqueness and Finding Your Value Proposition
Connect with David:
Website: https://louisbrier.com
For more tips on improving employee satisfaction, connect with our host, Lori-Ann Duguay:
LinkedIn: Lori-Ann Duguay
Facebook: People-Powered Solutions
Instagram: People-Powered Solutions
Twitter: Be People Powered
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About People-Powered Solutions:
Welcome to the People Powered-Solutions Podcast, your go-to platform for igniting company culture transformation. Our insightful episodes explore the nuances of culture transformation while providing practical tips to enhance it. We focus on improving workplace dynamics, uncovering strategies and insights to boost employee engagement and satisfaction. With expert guests, we empower leaders with effective management training advice.
Join us in engaging conversations on leadership and culture, as we navigate the intricacies of corporate culture transformation and elevate leadership skills within modern workplaces.
To learn more about our services, from leadership development training to workplace culture transformation, visit our website or book a discovery call.
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