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009 The Empathy Edge: Unleashing Business Success through Human Connections with VP Bonnie Hargrove
Manage episode 366077812 series 3476306
Το περιεχόμενο παρέχεται από το AJ Roberts & Sarah Jenkins, AJ Roberts, and Sarah Jenkins. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον AJ Roberts & Sarah Jenkins, AJ Roberts, and Sarah Jenkins ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Welcome to the Paid to Create Podcast! Join us in this captivating episode as we delve into the transformative world of building personal connections and fostering customer empathy. Our esteemed guest, Bonnie Hargrove, Vice President of Operations and Customer Experience at Genesis Digital, shares her invaluable insights and expertise on revitalizing businesses through the power of personal relationships.
Discover the secrets to creating a positive work environment and investing in your team as Bonnie reveals her tried-and-true methods for optimizing business processes and reducing customer service challenges. Learn how Bonnie's team successfully implemented change, improved software efficiency, and eliminated backlogs, all while prioritizing the human touch.
In this engaging conversation, we explore the art of pattern recognition and its role in identifying the root causes of issues. Gain practical strategies for effective communication, scaling your business, and convincing stakeholders to embrace change. Bonnie uncovers the benefits of outsourcing and reveals how to create a vibrant sense of community among customers, fostering loyalty and long-term success.
Uncover the power of personalizing customer service and the profound impact it has on building connections and community. Delve into the psychology of emotional buying and the art of humanizing your brand to resonate with customers on a deeper level. Together, we'll uncover the secret ingredients to building a supportive work environment that nurtures growth and empowers your team to achieve extraordinary results.
Don't miss out on this captivating episode that redefines the way we approach business. Tune in now and unlock the potential of personal connections to revitalize your business, create a thriving community, and forge lasting customer relationships. Get ready to be inspired to take your business to new heights through the power of human connection.
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