72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer"
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Το περιεχόμενο παρέχεται από το Denise Venneri. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Denise Venneri ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions. In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging in, learning along the way and honing her Best Practices. She shares her thoughts on Hiring tips (THINK: How is writing skill set different in the Social Media Space), scrappy/cost efficient ways to monitor branded SM channels- some even free…!, among other tips and Best Practices. 📃We also talk about the often considered dirty word – DOCUMENTATION – and how planning and documenting the ways forward in the event of a situation to Protect Brand Reputation or in support of Crisis Situation is the Key to Success. Adrienne’s volunteer organization shout-out goes to www.realpurpose.org - a nonprofit that gives back to people and local organizations who may be going through temporary times and need some help. Also, follow Adrienne’s personal account for book lovers of fiction & nonfiction: @Read.Gram.Repeat. Do take a listen to Adrienne's episode now...! Links in the comment section. #MyCuriousColleague #CPGCX #custserv #CPGindustry #socialmediacustomerservice #consumerengagement #consumerrelations #BusinessPodcast #startups --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
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