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The *real* future of work with Rory Sutherland
Manage episode 331205870 series 3010805
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People have had to learn a new set of skills, norms and handle different conditions throughout the pandemic. For many, they’ll never step foot in an office again. How is this affecting things like leadership? Management? Are people really reevaluating everything or are we just traumatised after years of uncertainty? How do we move forward? Find out this and more on this episode of Mouthwash.
ABOUT RORY (@rorysutherland)
Rory Sutherland is the Vice Chairman of Ogilvy, an attractively vague job title that has allowed him to co-found a behavioural science practice within the agency.
Sutherland works with a consulting practice of psychology graduates who look for ‘unseen opportunities’ in consumer behaviour – these are the often small contextual changes that can have enormous effects on the decisions people make – for instance tripling the sales rate of a call centre by adding just a few sentences to the script. Put another way, lots of agencies will talk about “bought, owned and earned” media: we also look for “invented media” and “discovered media”: seeking out those unexpected (and inexpensive) contextual tweaks that transform the way that people think and act.
It is a hugely valuable activity – but, alas, not particularly lucrative. This is because clients generally do not have budgets for solving problems they did not know they had.
Before founding Ogilvy Change, Rory Sutherland was a copywriter and creative director at Ogilvy for over 20 years, having joined as a graduate trainee in 1988. He has variously been President of the IPA, Chair of the Judges for the Direct Jury at Cannes, and has spoken at TED Global. He writes regular columns for the Spectator, Market Leader and Impact, and also occasional pieces for Wired. He is the author of two books: The Wiki Man, available on Amazon (at prices between £1.96 and £2,345.54, depending on whether the algorithm is having a bad day), and the best-selling Alchemy, The surprising Power of Ideas which don’t make Sense, published in the UK and US in May 2019.
Find out more about Rory here.
SPONSOR: Season 4 of Mouthwash is proudly sponsored by Workplace from Meta. To make your place of work a great place to work, visit workplace.com/human
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