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Rampant Referrals For MSPs - Part 4
Manage episode 409494572 series 3496736
Το περιεχόμενο παρέχεται από το Mike Knight - MKLINK. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Mike Knight - MKLINK ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode, we continue exploring how Managed Service Providers (MSPs) hinder their referral flow by focusing on service-related issues. We discuss the tendency for MSPs to overestimate the uniqueness of their offerings and emphasise the need for continuous improvement.
We caution against prioritising product over service quality and stress the importance of tailoring services to meet diverse customer needs. We also debunk the notion that low prices equate to high value and highlight the risk of over-reliance on technology, neglecting the human element in service delivery.
Additionally, we examine the impact of third-party partners on overall service experience and explain the importance of monitoring their contributions diligently. Finally, we mention the need for creating "wow" moments to inspire clients to become advocates, which we will cover thoroughly in future episodes.
Tune in to discover how you can stop sabotaging your referrals and uncover strategies to gain a competitive advantage in the MSP landscape.
Mike Knight MBA FCIM Director, MKLINK Ltd
50 επεισόδια
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