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Enhancing Product Development Through Customer Success Feedback
Manage episode 418585484 series 3474160
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This story was originally published on HackerNoon at: https://hackernoon.com/enhancing-product-development-through-customer-success-feedback.
How Customer Success and Product teams can collaborate to leverage user feedback for product improvement leading to a more customer-centric product development.
Check more stories related to media at: https://hackernoon.com/c/media. You can also check exclusive content about #feedback, #customer-success, #user-feedback, #enhancing-product-development, #product-development-insights, #cs-insights, #product-roadmap, #open-communication-tips, and more.
This story was written by: @carolinagarcia. Learn more about this writer by checking @carolinagarcia's about page, and for more stories, please visit hackernoon.com.
Customer Success and Product teams often struggle to collaborate effectively on user feedback. This article provides tips for both teams to improve feedback collection and utilization. Key takeaways include prioritizing trends over one-off requests for CS, focusing on actionable feedback for Product, and fostering open communication between teams. By working together, CS and Product can create a win-win situation for users and the company.
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