Episode 29: Four key actions leaders can take to increase trust, with Marie-Claire Ross

Leadership Amplified by Dr Karen Morley

This is how Marie-Claire Ross summarised our lively discussion about leadership and trust: 📌 Leaders should create safe workspaces, and they need to take the time to reflect on what they are achieving, to slow down and review their actions and results, so that they can be more intentional about this. Successful leaders who have grown companies with some remarkable revenue generation reflect on their leadership weekly and do everything in their power to ensure they don't break trust. Broken trust takes a long time to repair; once it’s broken repair is not always guaranteed. 📌 Creating connections to increase belonging is critical: leaders need to help people understand the meaning of their work and know how what they do helps others, as well as explain organisational connections and reduce silos 📌 Leaders need to create an exciting future so that people know that their hard work is worth, it and can easily see how they have contributed to the whole 📌 Leaders need to make things such as the organisation’s priorities, decision-making processes and KPIs more visible so that people know what’s going on Marie-Claire cuts through the complexity of trust, defining it as the ability to confidently rely on and predict that others will do the right thing and make good on their promises. She says that a very small number – 5-10% of leaders are self-aware and this means that many have little idea of the impact their behaviour has on those around them. Listen in for more gems on why high levels of trust are critical for successful performance.