Does Making Nice Make it Worse?

Jumping Off the Ivory Tower with Prof JulieMac

In today’s episode, Julie talks to Bernie Mayer and Jackie Font-Guzmán about the ideas they explore in their new book, The Neutrality Trap: Disrupting and Connecting for Social Change (Wiley, 2022). Two long-time mediators and mediation teachers, Bernie and Jackie describe their growing disillusionment with the way mediation is sometimes offered to family and other litigants: as a panacea that will smooth over rough edges and produce an “agreement,” which will be able to resolve underlying differences. Bernie and Jackie both speak to their personal experience of conflicts that reflect larger societal power differences and systems, and reflect on the danger that a more superficial, “make nice” approach reinforces existing inequalities and injustices. Going behind the headlines (“he is a monster!” “she is impossible!”), while messy, uncomfortable, and often worse, can produce a more realistic path for moving forward, and allows each party to explore their own truth. Bernie Mayer was a founding partner of CDR Associates, and has provided conflict intervention for families, communities, universities, corporations, and governmental agencies throughout North America and internationally for over 35 years. Bernie is Emeritus Professor of Negotiation and Conflict Resolution, Creighton University. He has worked in child welfare, mental health, substance abuse treatment, and psychotherapy. His earlier books include: Beyond Neutrality, and The Conflict Paradox. Jackie Font-Guzmán is the inaugural Vice President for Diversity, Equity, and Inclusion at Eastern Mennonite University. Previously she was professor of conflict and peacebuilding at Creighton University. Jackie has provided mediation, facilitation, and consulting services to many international and transnational organizations. She previously worked in law and health policy. In Other News: This week our In Other News Correspondent is Research Assistant Charlotte Sullivan. Charlotte discusses: a news release from the Department of Justice on advancing reconciliation through addressing the overrepresentation of Indigenous peoples in the criminal justice system in Canada; and a recent access to justice study showing an exponential increase in dismissals of race-based cases by the Human Rights Tribunal of Ontario. For related links and more on this episode visit our website: https://representingyourselfcanada.com/does-making-nice-make-it-worse/ Jumping Off the Ivory Tower is produced and hosted by Julie Macfarlane and Dayna Cornwall; production and editing by Brauntë Petric; Other News produced and hosted by Charlotte Sullivan; promotion by Moya McAlister and the NSRLP team.