127: Carmen Simon: Using brain science to deviate from expected patterns and create memorable content

Humans of Martech

What’s up everyone, today we have the pleasure of sitting down with Carmen Simon, Chief Science Officer at Corporate Visions and Brain Science Instructor at Stanford CS.

Summary: Carmen takes us on an adventure exploring the wonders of brain science and how to sustain attention through contrast. We cover embodied cognition, deviating from expected patterns and avoiding the sea of sameness in AI content. We also take a detour into the speculative future of neuroscience and making data impactful through context.

About Carmen

• Carmen has spent her career in multimedia design, writing books, creating and selling companies, and more recently conducting brain science research.
• She wrote ‘Impossible to Ignore’ – A groundbreaking approach to creating memorable messages that are easy to process, hard to forget
• She started (and still is) at Stanford Continuing Studies teaching several brain science courses
• And today she’s Chief Science Officer at Corporate Visions where she runs neuroscience research to help businesses increase their persuasive power
• She also recently published another book called Made You Look – a full-color image packed guide on developing persuasive content

Embodied Cognition in Marketing

Carmen highlights the rising trend of embodied cognition in neuroscience. This concept suggests that our brain’s attention, memory formation, and decision-making are influenced by the interaction between the brain, body, and environment. It's not just mental processes but physical engagement that shapes our cognitive functions.

She offers practical advice for marketers: involve your audience physically. For example, during a sales presentation or team meeting, encourage note-taking. This simple act engages multiple parts of the body, enhancing memory and focus. In Carmen’s studies, participants who took notes during sessions retained information better than those who just listened.

The key is to move beyond passive engagement. Traditional methods often required participants to stay still, but advancements in neuroscience now allow for physical involvement without compromising data accuracy. So, telling your audience to write things down can make a significant difference in how well they remember and engage with your content.

This becomes more challenging in remote settings like Zoom. The temptation to type notes digitally is strong, leading to potential distractions. Carmen’s research shows that while digital note-takers wrote more, those who handwrote their notes retained and synthesized information better. Handwriting forces individuals to summarize and critically engage with the content, enhancing the quality of their notes and memory retention.

Carmen’s insights suggest that integrating physical activities into your marketing strategies can create a more immersive and memorable experience for your audience. This approach not only boosts engagement but also helps in building stronger connections and better information retention.

Key takeaway: Encourage physical involvement in your marketing efforts. Simple acts like note-taking can enhance engagement and retention, leveraging the principles of embodied cognition for more effective and memorable interactions.

Enhancing Virtual Engagement with Body Cues

Carmen discusses an intriguing neuroscience study comparing brain activity when showing products through slides versus using a whiteboard. She emphasizes that using a whiteboard engages people more effectively. The physical act of drawing grabs attention and creates a dynamic visual experience. When the audience is encouraged to draw along, this engagement deepens even further.

Encouraging participants to draw along creates a shared physical activity, reinforcing memory retention. This technique leverages embodied cognition, where physical movement aids cognitive processes. Carmen’s study showed superior recall effects for those who engaged in drawing versus those who only watched slides. After 48 hours, participants who drew remembered more, highlighting the power of active involvement.

In a virtual setting, applying these principles requires creativity and discipline. For instance, you can ask participants to take control of the mouse during a demo or encourage them to use a digital whiteboard. Despite the challenges of remote interactions, these physical cues remain crucial for memory retention. Carmen’s research indicates that handwriting notes leads to better retention than typing, emphasizing the need to integrate physical activities in digital environments.

Carmen urges marketers to rescue the practice of whiteboarding, even in virtual settings. The visual and physical engagement it provides can significantly enhance memory and decision-making. By reintroducing these techniques, marketers can create lasting impressions and foster better audience connections.

Key takeaway: Integrate physical activities like whiteboarding in virtual settings to enhance engagement and memory retention. Encouraging your audience to draw along or take notes by hand can lead to more effective and memorable interactions.

Sustaining Attention Through Contrast

Carmen dispels the myth of shrinking attention spans, emphasizing that humans are capable of sustained focus if the stimulus is engaging enough. She notes that from a biological and evolutionary perspective, our ability to concentrate hasn't diminished. The key is to make the content interesting and relevant. As an example, think about how many hours people can spend binge-watching TV shows when they're captivated.

Carmen challenges marketers to think about how to capture and hold attention. The competition for focus is fierce, and at any moment, people can easily switch to something else. To stand out, marketers need to make their offerings compelling and distinct. This involves creating engaging experiences that resonate with the audience on a deeper level.

One effective technique Carmen mentions is using contrast to create a noticeable difference between your content and that of others. The brain needs at least a 30% difference to perceive something as distinct. For marketers, this means clearly differentiating their solutions from the competition. It's not enough to claim that your product is better; the contrast must be perceptible and significant.

She highlights the importance of making your marketing content unique and memorable. In a crowded field, ensuring that your message stands out is crucial. This can be achieved by presenting information in a way that is markedly different from others, creating a strong and lasting impression.

Key takeaway: Create engaging and distinct content to capture and maintain attention. Use contrast effectively to differentiate your offerings, ensuring they stand out in a crowded market. This approach helps in making your marketing efforts more impactful and memorable.

Deviate From Expected Patterns and Create Memorable Impact

Carmen highlights a significant distinction between human and AI-generated content: the power of human touch. She emphasizes that for the brain to perceive distinctiveness, it must first recognize patterns. This means that not every aspect of your marketing needs to be unique. Instead, marketers should identify areas of sameness and then have the courage to deviate from those patterns to create a memorable impact.

One compelling example Carmen shares involves Krispy Kreme's daring marketing approach. They ran an ad with the headline, "Donuts are bad for you," a stark contrast to their usual “Donuts are life” messaging but also the typical health-centric marketing messages. This distinctiveness, paired with a c...