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The Wakefit Way of Growth with Rachit Saran
Manage episode 402320598 series 3409630
Το περιεχόμενο παρέχεται από το Neha Batra. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Neha Batra ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, and how they are using AI and automation to enhance the customer experience.
In his role, Rachit stands at the forefront of revolutionizing the sleep industry, reshaping both sleep products and the sleeping habits of Indians. He possesses expertise in team management, furniture design, and business strategy. Before joining Wakefit, Rachit was a Senior Analyst at Everest Group and a Software Engineer at Tavant.
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