The Data-driven Way To Win Customers' Hearts — Neil Hoyne | Examples of Using AI to Engage Customers, How to Build a Business Around Long-term Customer Relationships, How to Use Data to Understand Customer Needs

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4M ago 24:38

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From the archive: In this episode, we discuss the data-driven way to win customers' hearts. Our featured guest on the show is Neil Hoyne, best-selling author of the book "Converted" and Chief Strategist at Google.
Topics discussed in this episode:

How to view data as a language guiding customer interactions
The importance of personalization in customer engagement
Why trust in data usage is needed for strong consumer-business relationships
How to prioritize customer-centric strategies over tech trends like AI

Links & Resources
Website: https://neilhoyne.com/
Book: https://www.amazon.com/Converted-Data-Driven-Way-Customers-Hearts/dp/0593420659
LinkedIn: https://linkedin.com/in/neilhoyne
Twitter: https://twitter.com/neilhoyne
Get access to more free resources by visiting the podcast episode page at
https://t.ly/R36m-
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