Πηγαίνετε εκτός σύνδεσης με την εφαρμογή Player FM !
Customer Service, Life Experiences and Technology
Manage episode 362214555 series 2609505
Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda’s focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available.
Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He’s also the author of a post on Nextgov headlined “The Low-Tech Side of Biden’s Push to Improve the ‘Life Experiences’ with Government.” which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.
***
Follow GovExec on LinkedIn:
https://www.linkedin.com/company/government-executive
644 επεισόδια
Manage episode 362214555 series 2609505
Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda’s focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available.
Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He’s also the author of a post on Nextgov headlined “The Low-Tech Side of Biden’s Push to Improve the ‘Life Experiences’ with Government.” which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.
***
Follow GovExec on LinkedIn:
https://www.linkedin.com/company/government-executive
644 επεισόδια
Tutti gli episodi
×Καλώς ήλθατε στο Player FM!
Το FM Player σαρώνει τον ιστό για podcasts υψηλής ποιότητας για να απολαύσετε αυτή τη στιγμή. Είναι η καλύτερη εφαρμογή podcast και λειτουργεί σε Android, iPhone και στον ιστό. Εγγραφή για συγχρονισμό συνδρομών σε όλες τις συσκευές.