The Vault - Where does Community fit into your Customer Success Strategy?

Gain Grow Retain

Το περιεχόμενο παρέχεται από το Gain Grow Retain. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Gain Grow Retain ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

11M ago 32:22

MP3•Αρχική οθόνη επεισοδίου

In this Vault episode from October, 2020, Joe Huber, formerly the Customer Community Strategist at Sprout Social joins Jeff to talk about the impact of community as a part of your organization.

Not only can community provide space for customers to share best practices, create sub-groups based on focus, needs, and company type, share processes and templates, but it brings value to your brand just by providing this space.

Learn the steps necessary to prepare your community launch (or relaunch) for success, all the way through engagement, and finally identifying important metrics in a way that helps move to a 1:many program that supports the work of Customer Success teams.

Connect with Joe

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

296 επεισόδια

#Office Hours #Tech #MBA #Business #Gain Grow Retain