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S4E16 - How To Build An Unstoppable Alliance With CX Feat. Courtney Leblanc
Manage episode 423549298 series 3266320
Το περιεχόμενο παρέχεται από το Rommil Santiago's Experiment Nation. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Rommil Santiago's Experiment Nation ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode, senior customer experience leader, Courtney LeBlanc, reveals the ideal partnership between CX and experimenters and shares invaluable insights on: Forging powerful partnerships between CX and experimenters Navigating the daily demands of a CX leader Simplifying CX workflows with customer insights ... and so much more! Don't miss out on this enlightening conversation from an expert in the CX game! Find Courtney on LinkedIn ⤵ LinkedIn: https://www.linkedin.com/in/courtney-leblanc-426920b3/ 00:00 Introduction and Mutual Appreciation 00:27 Meet Courtney: Customer Support and CX Expert 03:38 Building an Alliance with Customer Support 06:11 Challenges and Strategies in CX Collaboration 14:25 Data Analysis and Insights Sharing 23:01 The Ideal Partnership Between CX and Experimentation 24:47 Balancing Customer Insights and Business Priorities 26:46 The Emotional Impact of Customer Support 28:29 Communicating Customer Stories Effectively 30:04 Leveraging NPS Data for Product Improvement 32:08 Empowering Teams with Data Access 33:06 The Importance of Experiment Communication 37:53 Fostering Collaboration Between CX and Product Teams 48:58 Reflecting on Growth and Collaboration 50:22 Conclusion and Final Thoughts
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