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Customer Service vs Client Service: Why does it matter.
Manage episode 411933338 series 3568119
Το περιεχόμενο παρέχεται από το Entrepreneur Encounter. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Entrepreneur Encounter ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
It's time to ditch that old school version of customer service!
Customer and client service are similar in their focus on customer satisfaction, providing assistance and support. However, customer service deals with a broader range of individuals, while client service focuses on building long-term relationships with high-value clients. Client service is more personalized and tailored to the specific needs of the client, resulting in lower turnover rates.
In this episode Dana and Sara discuss the difference between transactional and personalized client service, emphasizing communication, active listening, and valuing the client's perspective. offering practical tips for implementing client service, including defining channels, setting expectations, and providing regular updates.
Takeaways
- Client service focuses on building long-term relationships with a smaller group of high-value clients, while customer service deals with a broader range of individuals.
- Educating clients and building trust are essential components of client service.
- Building meaningful connections and relationships is key to driving business growth through client service.
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We’re Dana Johnson and Sara Lowell hosts of Entrepreneur Encounter, a growing and thriving entrepreneur podcast dedicated to soft skills development and we’re so grateful you found us. We started this podcast to invite you into conversations and workshops that are designed to help make you feel more empowered, thrive, and be fulfilled as you reach your entrepreneur goals.
We interview experts and thought leaders so that we can grow our mindset, build better habits and uncover a side of yourself you’ve never seen before.
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Host Sara Lowell:
LinkedIn: https://www.linkedin.com/in/youarerembertllc/
Website: https://www.youarerembertllc.com/
Host Dana Johnson:
LinkedIn: https://www.linkedin.com/in/d-m-johnson/
Website: https://ddvirtualmanagement.com/
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