CX...Oh! podcast

#Business #Supriya Sharma

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying math that powers modern machine learning to help everyone grasp this technology impacting our lives, even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

CX...Oh!

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What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.

39 επεισόδια

CX...Oh!

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39 επεισόδια

#Business #Supriya Sharma

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CX...Oh!

1
Coupling CX with Organizational Excellence ft Serena Riley 20:12

πριν 1 year20:12

20:12

Let's explore in our autumn-special episode the age-old yet freshly brewing bond that couples organizational excellence and customer experience with our vibrant guest Serena Riley, CX leader at Conversight.AI. Serena's LinkedIn profile: https://www.linkedin.com/in/serenariley Xperience the magic of service!…

CX...Oh!

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E.P.I.C.ing the Experience ft Federica Roux 22:15

πριν 2 years22:15

22:15

We've boarded the new year wagon here at CX...Oh! (it's never late ;)) to decode E.P.I.C. experiences (yes, the EPIC ones only!) with Federica Roux, Chief Experience Officer at Odity. Here's a glimpse of what they read like. E. Easy P. Personalized I. Intuitive C. Contextual Tune in to get the details of 'how' to incorporate them in our company culture. Federica's LinkedIn profile: https://www.linkedin.com/in/federicaroux/ Experience the magic of service!…

CX...Oh!

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Decrypting Customer Succ-trategy ft Irit Eizips 18:59

πριν 2 years18:59

18:59

Customer success - just another jargon or a substantial integrant in the experience that a customer has with an organisation? Let's decrypt it with Irit Eizips, CEO, CSM Practice. Irit's LinkedIn profile: https://www.linkedin.com/in/eizips Experience the magic of service!

CX...Oh!

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Succeeding with Customer Success ft Maranda Dziekonski 14:31

πριν 3 years14:31

14:31

What is it like to succeed with customer success? We're canvassing it with Maranda Dziekonski, Chief Customer Officer, Swiftly. Maranda's LinkedIn profile: https://www.linkedin.com/in/marandaanndziekonski Experience the magic of service!

CX...Oh!

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Creating Experiential Value ft Diane Magers 18:11

πριν 3 years18:11

18:11

Talking real business numbers here, we're uncovering how experiences create tangible value for companies with Diane Magers, the founder of Experience Catalysts, a sherpa for new and developing experience-obsessed organisations, and the Emeritus Chair for Customer Experience Professionals Association (CXPA). Diane's LinkedIn profile: https://www.linkedin.com/in/dianemagers Experience the magic of service!…

CX...Oh!

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The Experience Equation ft Adriana Salazar Hidalgo 18:24

πριν 3 years18:24

18:24

What truly makes a great customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving employees what they need to transmit it to the end user. That's for the recipient, which in turn leads to business growth. Ever looked at the other side of the coin, what lies in here for the humans delivering this experience? Deliberating with us on this aspect is Adriana Salazar Hidalgo, a passionate CXer from Barcelona, who shares that embellishing the whole cake is a sense of fulfilment beyond words, which is the binding thread in a community. It's the community now that a company should wish to create for all stakeholders. Adriana's LinkedIn profile: https://www.linkedin.com/in/adrianasalazarhidalgo Experience the magic of service!…

CX...Oh!

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Hunting for the Magic Metric ft Kristi Faltorusso 16:37

πριν 3 years16:37

16:37

Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scaling and transforming customer success organisations at hyper-growth B2B SaaS companies. Currently, she's the Chief Customer Officer at ClientSuccess, and also the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more. Kristi's LinkedIn profile: https://www.linkedin.com/in/kristiserrano Experience the magic of service!…

CX...Oh!

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Nurturing the Experience ft Mandisa Makubalo 19:14

πριν 3 years19:14

19:14

Introducing to you in this episode, the woman running South Africa's 1st 100% black women owned CX Management Consultancy - Mandisa Makubalo, CEO, Unlimited Experiences SA, who has been ranked amongst the Top 100 CX Global Thought Leaders for 2021, is an author, community leader for Women in CX Africa chapter and serves on various boards across the country. We dig deeper into what lies at the core of strengthening your relationship with the customer that sets a sturdy foundation for an experience that self-nurtures. Mandisa's LinkedIn profile: https://www.linkedin.com/in/mandisa-makubalo-9b180b6b Experience the magic of service!…

CX...Oh!

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Sharing that Experience ft Dan Gingiss 24:02

πριν 3 years24:02

24:02

In the CX...Oh! studio this time is someone who believes that a remarkable customer experience is your best marketing strategy, it's Dan Gingiss from Chicago, an established international keynote speaker and customer experience coach. He teaches businesses and executives how to make the brand lovers louder than the haters by creating experiences they can’t wait to share with their friends and followers. Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share (September 2021) and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media . He also hosts the Experience This! Show podcast and The Experience Maker Show . Here's what we take up with him: - Why traditional marketing no longer works - How to solve the big problem of the “leaky bucket” - What gets shared on social media (and what doesn’t) - How customer experience affects your bottom line - What the WISER model is and how it’ll positively change your business forever - Why you need a Chief Experience Offer to solidify executive leadership Dan's LinkedIn profile: https://www.linkedin.com/in/dangingiss Experience the magic of service!…

CX...Oh!

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Scoring CX Goals ft Gregorio Uglioni 22:47

πριν 3 years22:47

22:47

When we view technology through the lens of an individual CX function, connecting the dots becomes slightly blurred unless we adjust to the key CX activities: understanding customers and their experiences; analysing data collected from those experiences; acting on the insights; and continually managing CX efforts across the brand. And to ace the art of using this clarity to score goals, in house today is Gregorio Uglioni, host of 'CX Goalkeeper' podcast and a specialist in Business Transformation, Innovation and Customer Experience. Here's what we discuss: - Service excellence as a customer focused value generating engine - CX on Soccer pitch - Data, technology and human touch : key enablers for service experience improvement - Proactivity as a game changer - Value Irritant Matrix Gregorio's LinkedIn profile: https://www.linkedin.com/in/gregorio-uglioni Experience the magic of service!…

CX...Oh!

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Closing the Loop ft Michael Brandt 35:21

πριν 3 years35:21

35:21

Exactly as closing the loop efficiently automates electrical circuits, it makes businesses flourish, most specifically with reference to customer experience. The question is how to do it with consistency, and that's what we are taking up with Michael Brandt, a profound CX strategist and the founder of CX-Excellence.com based in Switzerland. Closing the loop demonstrates to customers that they are being heard and that their concerns are being taken seriously. Points that we cover: - Process vs procedure - Power that empowers - Acting on negative feedback or complaints - 5 step guide on how and where to begin Michael's LinkedIn profile: https://www.linkedin.com/in/michael-brandt-ccxp-9512a33 Experience the magic of service!…

CX...Oh!

1
Unlocking the M.A.G.I.C. ft Ricky Locke 22:23

πριν 3 years22:23

22:23

What does the art of magic have to do with customer experience? In this episode, we unlock the anatomy and physiology of the word M.A.G.I.C. and how to embrace this art to create a magical experience for those we interact with. All with the award-winning magician Ricky Locke! In addition, Ricky is a speaker, behavioural trainer with 15 years of retail leadership background, and host of the 'Unlocked' podcast who inspires businesses to create memories that last a lifetime. Note: Stay till the end for a sweet magical cookie ;) Ricky's LinkedIn profile: https://www.linkedin.com/in/ricky-locke Experience the magic of service!…

CX...Oh!

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Pirating the NPS ft Stine Marsal 32:59

πριν 3 years32:59

32:59

NPS (Net Promoter Score) is a widely used metric to measure the experience of customers. But does it work for your organisation given raw? With Stine Marsal, Denmark's leading CX expert who's greatly contributed to directing smoother experiences for the customers of the three biggest Danish brands, namely, Copenhagen Zoo, Tivoli Gardens, and Copenhagen Airport; we'll look into how the NPS can be tailored to provide you with a view that matters to future decision making as a company. Here's what we take up: - Using NPS-ish approach as the driver of top management focus - Co-creation of a CX culture with employee engagement as the driver - Moving from strategy to CX culture while creating tangible change - What frontline staff absolutely need from their organisation, in an age where all the easy customers go digital Stine's LinkedIn profile: https://www.linkedin.com/in/stinemarsal Experience the magic of service!…

CX...Oh!

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Punk CX ft Adrian Swinscoe 26:35

πριν 3 years26:35

26:35

Punk exploded out of the back of progressive rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was ok with the fact that not everyone liked that. So, is it time to consider what a punk rock version of CX would look and feel like, particularly given that many reports suggest that around 70% of customer experience projects fail to deliver on their promises? Let's check it out with our guest Adrian Swinscoe, an aspirant CX punk, best-selling author, Forbes contributor, blogger & podcaster. Adrian's LinkedIn profile: https://www.linkedin.com/in/adrianswinscoe Experience the magic of service!…

CX...Oh!

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CX Wednesday ft Dennis Wakabayashi 20:38

πριν 3 years20:38