The One With The Epochal Growth - Sarah Caminiti Head Of US Customer Service At Abcam E176 CX Passport podcast

The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

3M ago 36:54

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Το περιεχόμενο παρέχεται από το Rick Denton. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Rick Denton ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:27 What is Epochal Growth?

3:11 The purpose of leadership in customer experience

5:48 How to create the RIGHT kind of CX team

11:00 Why is the front line undervalued

15:17 The reality of being a woman in the tech and CX space

18:22 How to make the workplace better for women in tech and CX

23:50 1st Class Lounge

29:10 Helping underrepresented roles be able to attend industry events

34:24 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Sarah LinkedIn: https://www.linkedin.com/in/sarah-caminiti-5827b784/

Epochal Growth Podcast: https://www.epochaloperations.com/epochal-growth

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