Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2)

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Το περιεχόμενο παρέχεται από το Dr. Joseph A. Michelli. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Dr. Joseph A. Michelli ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

4M ago 4:05

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In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for businesses to genuinely ensure customer satisfaction and peace of mind.

The discussion pivots to strategies for businesses to enhance their customer experience by delivering consistently on promises, maintaining transparent communication, implementing robust quality control, providing compassionate customer support, and anticipating customer needs. Dr. Michelli challenges listeners to assess and improve the peace of mind they provide, marking it as a distinct value-add that separates extraordinary customer service from the ordinary.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

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#Business #Customer Experience #Dr. Joseph A. Michelli #Entrepreneur