Πηγαίνετε εκτός σύνδεσης με την εφαρμογή Player FM !
Customer Experience Predictions for 2025: Insights from the Field
Manage episode 460212750 series 3012119
In this episode, Dr. Joseph Michelli discusses critical customer experience trends for 2025, leveraging his expertise as a consultant, author, and professor of service excellence. He predicts that AI will evolve from an assistant to orchestrating customer journeys, focusing on the integration of efficiency and personalized care. Dr. Michelli also foresees a shift from transactional to emotional loyalty programs and highlights the growing importance of sustainability in consumer choices.
Further, he emphasizes hyper-local personalization, proactive customer care, and the critical linkage between customer experience (CX) and employee experience (EX), which contributes to superior service. The discussion includes the necessity of seamless omnichannel experiences and creating impactful "micro-moments" that enhance customer satisfaction.
Concluding the episode, Dr. Michelli urges leaders to adapt to these trends with authenticity, preparing their teams for a future where detailed, human-centered interactions drive customer loyalty and business success. This episode is essential for professionals looking to stay ahead in customer experience management.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
577 επεισόδια
Customer Experience Predictions for 2025: Insights from the Field
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 460212750 series 3012119
In this episode, Dr. Joseph Michelli discusses critical customer experience trends for 2025, leveraging his expertise as a consultant, author, and professor of service excellence. He predicts that AI will evolve from an assistant to orchestrating customer journeys, focusing on the integration of efficiency and personalized care. Dr. Michelli also foresees a shift from transactional to emotional loyalty programs and highlights the growing importance of sustainability in consumer choices.
Further, he emphasizes hyper-local personalization, proactive customer care, and the critical linkage between customer experience (CX) and employee experience (EX), which contributes to superior service. The discussion includes the necessity of seamless omnichannel experiences and creating impactful "micro-moments" that enhance customer satisfaction.
Concluding the episode, Dr. Michelli urges leaders to adapt to these trends with authenticity, preparing their teams for a future where detailed, human-centered interactions drive customer loyalty and business success. This episode is essential for professionals looking to stay ahead in customer experience management.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!
577 επεισόδια
Όλα τα επεισόδια
×Καλώς ήλθατε στο Player FM!
Το FM Player σαρώνει τον ιστό για podcasts υψηλής ποιότητας για να απολαύσετε αυτή τη στιγμή. Είναι η καλύτερη εφαρμογή podcast και λειτουργεί σε Android, iPhone και στον ιστό. Εγγραφή για συγχρονισμό συνδρομών σε όλες τις συσκευές.