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Unlocking Revenue Growth with Impact Drivers
Manage episode 453222864 series 3598254
Το περιεχόμενο παρέχεται από το CS RevSpeak. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον CS RevSpeak ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.
Key Topics:
- What are impact drivers and why are they critical for CS teams?
- How to identify the most relevant impact drivers for your customers.
- How do impact drivers differ from customer health scores?
- Turning impact drivers into actionable plans that influence revenue outcomes.
- Leveraging impact drivers for customer segmentation and prioritization.
- Real-world examples of impact drivers boosting retention and expansion.
Resources:
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Until next time, keep driving success and speaking the language of revenue!
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