ServiceNow Knowledge24 Highlights: AI Innovations, Microsoft Partnership, and Ecosystem Growth | Cloud Wars Live

Cloud Wars Live with Bob Evans

Το περιεχόμενο παρέχεται από το Bob Evans. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Bob Evans ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

10M ago 18:13

MP3•Αρχική οθόνη επεισοδίου

AI Drives Transformation

The Big Themes:

ServiceNow's strong partner ecosystem: ServiceNow showcased its commitment to a partner-first strategy with a substantial presence of partners at the event. The Partner Innovation Zone and Partner Pavilion demonstrated partners' critical role in ServiceNow’s ecosystem. Erica mentions PartnerFinder, a ServiceNow tool designed to make it easy for customers to select the partner that's the best fit for them.
GenAI and ServiceNow: Erica talks about GenAI's pivotal role in ServiceNow's future. ServiceNow's partners have been at the forefront of this AI revolution, undergoing extensive training on Pro Plus since September 2023. Jensen Huang from NVIDIA spoke at the event about ServiceNow's significant impact on NVIDIA's operations and their collaborative efforts in AI.
Major partnerships and innovations: Key announcements included a significant partnership with Microsoft, integrating Microsoft’s Copilot with ServiceNow’s Now Assist, and a collaboration with Genesys for call center technology. These developments reflect ServiceNow's expansion into the front office.

The Big Quote: “[In a year], I still think we'll be talking about GenAI . . . we'll have real use cases. I think we'll be able to really share productivity statistics that show the impact of GenAI so that people are like, 'Wow.' We're going from, 'Is this real? Should I do a proof of concept?' to 'How do I proliferate GenAI across the platform . . . knowing the company will have at least crossed the 20,000 customer mark in terms of attendance?'"

469 επεισόδια