AI in Patch Management, Chatbots, Cloud Spending, and Windows Control Panel

Business of Tech: Daily 10-Minute IT Services Insights

The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures.

The episode then shifts to the evolving landscape of cloud infrastructure driven by generative AI advancements. The transcript reveals insights from an IBM study, indicating concerns among tech executives about infrastructure readiness for AI demands. Additionally, the discussion touches on the challenges faced by businesses in adopting AI quickly and effectively, with a prediction that 13% of businesses will adopt AI in the next three to four years.

A significant development highlighted in the episode is the introduction of ChatIT by Commonwealth Bank, an AI-powered IT support chatbot built on Azure services. The chatbot, accessible via Microsoft Teams, boasts an impressive average response time of 14 seconds and over 13,000 employee interactions. This innovation streamlines IT troubleshooting, integrates with the bank's knowledge base, and hints at future enhancements to improve user experience and efficiency.

The episode concludes with updates on technology advancements, including Broadcom's launch of VMware Cloud Foundation 9 and Microsoft's decision to phase out the Windows Control Panel in favor of the Settings app. The discussion emphasizes the importance of understanding Azure's true cloud consumption revenue and the implications of AI tools like Amazon Q on software development tasks. Overall, the episode provides valuable insights into the intersection of AI, cloud computing, and IT service delivery in the evolving tech landscape.

Four things to know today

00:00 GigaOm Report Highlights Top AI-Based Patch Management Solutions, Featuring Automox, Flexera, and Kaseya

04:49 Commonwealth Bank Launches ChatIT, AI-Powered IT Support Bot on Azure, Achieves 14-Second Response Times

07:11 Windows Control Panel to Be Phased Out in Favor of Modern Settings App, Microsoft Confirms

08:25 Microsoft's New Reporting Strategy Aims to Clarify Azure's True Cloud Consumption Revenue

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