252. Employee conflict resolution, how I’m approaching it as an owner

Business Buyer Diaries: the Reality Before, During, and After

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Navigating the choppy waters of workplace conflict is never an easy feat, but it's a journey I embarked on with two team members whose professional tiff had escalated beyond casual banter. I found myself in the mediator's seat, striving to untangle a web of miscommunication and bruised egos. This episode pulls back the curtain on the delicate dance of conflict resolution within a professional setting, showcasing the intricate art of listening, probing with the right queries, and steering a conversation that aims to heal rather than hurt. It's a candid storytelling of my personal trek through the challenges of keeping the peace, all while ensuring the studio's mission isn't derailed by discord.
As the host, I lay bare my approach to reconciling both sides without favoritism, a balancing act that's as precarious as it is crucial. You'll get a front-row seat to the strategies I employ: a blend of diplomacy and firmness, with a pinch of empathy to keep things grounded. There's no guest to lean on here—just the raw, real dialogue between colleagues seeking common ground and a leader intent on guiding them there. Tune in to hear how I maneuver through this sticky scenario, prioritize professional relationships, and find the silver lining without compromising the collective goal of our team's success.

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