Ep. 024 Interview Series: Sander Belaen on Unlocking the Power of Authentic Social Proof

Business Breaks - All Things Business

Summary:

On this episode of Business Breaks, host Sander focuses on marketing, customer feedback, and social proof. Sander, the founder of Social Juice, discusses how customer feedback and social proof are the keys to more authentic and human marketing. Social Juice is a software tool that helps businesses create genuine and authentic video testimonials from their existing customer base to build credibility and trust.
The episode covers the importance of timing in asking for testimonials, how to encourage customers to leave reviews, and the need for trustworthy third-party reviews. Social Juice also offers an AI feature that improves the quality of text reviews by starting a conversation with users and asking insightful questions related to the product being reviewed.!

Topics Covered in the Episode:

I. Importance of Testimonials and Reviews
- Main challenge in getting people to provide testimonials
- Timing is crucial when asking for testimonials
- People more likely to provide testimonials when satisfied with service or product
II. Books on Marketing and Human Behavior
- The speaker's preference for audiobook services and Blinklist
- The insightful book “Hooked” about building a product that people return to
- Highly-recommended book, “Zero to One” by Peter Thiel
- “The Six Principles of Persuasion” book and its explanation of human behavior
III. Company Plans and Goals
- Long-term plans and features
- Public feature request page
- Aiming to be one of the industry's big players
IV. Social Juice and Reviews
- Association with video reviews
- Opportunity to make a difference in the industry
- Offering video testimonials, a unique feature
- Focus on user's experience and optimization
- Demo calls and satisfaction from clients
- Effectiveness of Social Juice for businesses where trust and relationships matter
V. Importance of Genuine Reviews
- How generative AI can create fake reviews
- Trustworthiness of social reviews from third-party platforms like Google
- Importance of trustworthy review system for businesses
VI. Business Breaks Podcast
- Aims to help those who want to break free
- Focus on marketing, customer feedback, and social proof
VII. Social Juice Tool Features
- Helping businesses create genuine and authentic video testimonials
- Inclusive for businesses of all sizes
- AI feature for improving text reviews
- Conversation feature and submission confirmation
- Integration with GPT software to decrease friction in leaving qualitative reviews.
Sander's LinkedIn profile:
Sander Belaen | LinkedIn
Social Juice (affiliate link):
SocialJuice – Collect, import, and share reviews and video testimonials

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