EP 440: The who, what, where, and why of creating online communities with Drew McLellan

Build a Better Agency Podcast

Humans are hardwired to belong, and the desire to be a part of something bigger than ourselves is in our blood. Whether we connect over shared values, a favorite sports team, a hobby, or even just from living near one another, we can find community and belonging all around us.

These days, many of us are finding community online through social media and spreading our social nets wider than ever. This leaves a huge opportunity for agency leaders to build their own online communities to help others learn and share their experiences about business leadership, entrepreneurship, or any form of thought leadership in which they excel.

Online communities should, first and foremost, be a way to bring people together with shared goals and interests, but the benefits reach far beyond that. With enough time and care, they can become robust sales and networking tools that do the prospecting work for you.

But it’s not for everyone, and that’s ok.

In this week’s solocast, I’m doing a deep dive into the ins and outs of creating online communities, building an audience online, and how to make sure you’re doing it all for the right reasons. With enough patience, online community building could become your agency’s secret sales weapon that provides perks and benefits for the people in it.

For 30+ years, Drew McLellan has been in the advertising industry. He started his career at Y&R, worked in boutique-sized agencies, and then started his own (which he still owns and runs) agency in 1995. Additionally, Drew owns and leads the Agency Management Institute, which advises hundreds of small to mid-sized agencies on how to grow their agency and its profitability through agency owner peer groups, consulting, coaching, workshops and more.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

In This Episode:

• What is a community, and how does it relate to work?
• The difference between an audience and a community
• Online communities do the selling for you
• B2B brands have less competition in creating online communities
• Asking yourself the who, what, where, and why before starting a community
• How communities make biz dev easier for agencies
• Being a safe harbor for people as a community leader
• Community building isn’t for everyone
• 3 questions to ask yourself to determine if you should build a community or an audience
• How to build an online community and spread the word about it
• Having a community is a long game — have a growth plan