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Episode 8: Rick DeLisi on the Effortless Experience
Manage episode 390969718 series 3541343
Το περιεχόμενο παρέχεται από το RNCN. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον RNCN ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Join us while interviewing the author of "Digital Customer Service" and "The Effortless Experience".
Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new customer experience. Rick has been researching customer service and experience for the last two decades. He has co-authored "The Effortless Experience" and has had many published pieces in HBR and won four AP awards for outstanding reporting. His latest book "Digital Customer Service" is now available on your favorite book or digital platform.
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Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new customer experience. Rick has been researching customer service and experience for the last two decades. He has co-authored "The Effortless Experience" and has had many published pieces in HBR and won four AP awards for outstanding reporting. His latest book "Digital Customer Service" is now available on your favorite book or digital platform.
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