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12: The Independent User Group for Amazon Connect Inaugural Meetup
Manage episode 425317545 series 3551008
Το περιεχόμενο παρέχεται από το CloudInteract - cloudinteract.io. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον CloudInteract - cloudinteract.io ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode of the ACP podcast, we broadcast from the inaugural meetup of the Independent User Group for Amazon Connect, held at the London Stadium in the UK. We kick off setting the scene and highlighting the excitement surrounding the event.
Throughout the episode, we managed to track down and talk to some of the key figures attending the event.
Alex discusses his thoughts on the collaborative nature of the event and its focus on networking and knowledge sharing. John Ing, the event's founder, shares his vision behind setting up the user group and reflects on the impressive turnout and the potential for future events. Vikram Modgil from Amazon Connect talks about the importance of customer feedback and the increasing interest and engagement in Amazon Connect from various stakeholders. Jonathan Boyd from emite, a sponsor of the event, elaborates on data management and visualization for contact centers and appreciates the collaborative format of the event.
We also chat with other sponsors. Stuart Dorman from Sabio highlights the rapid growth of Amazon Connect and its innovative capabilities, while Simon Leyland, CEO of CloudInteract, emphasizes the importance of building a community around Amazon Connect. We spoke with customers attending the event, who shared how the event addressed their questions and provided valuable insights for improving customer experience.
The episode wraps up reflecting on the day's success, the engaging discussions, and the importance of collaborative events like this one
This episode captures the essence of community-building, collaboration, and the dynamic growth of Amazon Connect, making it a must-listen for professionals in the customer experience and contact center industry.
Find out more about CloudInteract at cloudinteract.io.
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