Τα καλύτερα Love Amp The Outcome podcast (2024)

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The Skills Gap 28:31

3d ago28:31

28:31

In this impactful episode of the CX Goalkeeper Podcast, Tom DeWitt shares invaluable insights about the current state of customer experience (CX) leadership, the skills gap, and the future of CX education. He discusses how CX leaders need to communicate in the language of the C-suite, the value of formal education, and why companies must invest in …

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Episode #198 Dogs & Loving Affection 8:47

5d ago8:47

8:47

Support the show Follow us on social media Instagram @BAXTERandBella Facebook @TheOnlinePuppySchool YouTube @BAXTERandBella Subscribe to our site for free weekly training tips! www.BAXTERandBella.com Join our membership here: www.BAXTERandBella.com/learn-moreΑπό τον Baxter & Bella Puppy Training

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Ep. 140: “A New Paradigm of Thinking” – Dynamic Facilities Planning and Asset Management Strategies with Cameron Christensen, CEFP, FMP of Princeton University 21:18

6d ago21:18

21:18

Cameron Christensen, CEFP, FMP is Director of Asset Management for Facilities Operations at Princeton University where he is passionate about leading organizations in planning, maintenance, operations, and project management. Mike Petrusky asks Cam about his new role and why he believes that people are the key to success in facilities management. T…

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Manifesting Your Life's Purpose w/The Royal Shaman Mahkosi 1:04:22

7d ago1:04:22

1:04:22

This week I'm diving deep with Mahkosi aka The Royal Shaman. We're discussing the ins and outs of manifesting a life in alignment with your true purpose on Earth Follow Mahkosi on Instagram Find her website here 🔮Join my new high-level manifesting membership The 360˚ Room Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautif…

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Harnessing the power of Emotional Intelligence in CX 29:24

10d ago29:24

29:24

In this episode of the CX Goalkeeper Podcast, we explore how emotional intelligence (EI) can dramatically improve customer experience (CX) and employee performance. Michael Mattson, an expert in emotional intelligence, shares his valuable insights on harnessing EI to create stronger human connections within teams and with customers. He emphasizes h…

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Episode #197 Are You Focused on The Task, or The Outcome? 13:27

13d ago13:27

13:27

What if focusing on the journey rather than the destination could transform your puppy training experience? By shifting our focus from performance-based outcomes to task-oriented approaches, we can foster a growth mindset that encourages consistent learning and builds confidence in our dogs. By concentrating on the process, we create an environment…

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Obsessing Over Outcomes Is Killing Your Success 18:17

14d ago18:17

18:17

Tired of stressing over numbers, sales, and 3D results? In this episode, I’m diving deep into why your obsession with outcomes is blocking your next level of success. Learn how to detach from needing validation and step into your limitless power, so you can finally attract more wealth, clients, and freedom without the constant hustle. 🔮Join my new …

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Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes 31:06

17d ago31:06

31:06

In this exciting episode of the CX Goalkeeper Podcast, we dive deep into breaking silos and fostering cross-departmental collaboration for improved customer experience (CX). Our guest, Lynn Hunsaker, brings over three decades of expertise in CX and shares her proven methods for transforming business outcomes. From leadership strategies to increasin…

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Ep. 139: “Invest in Our People” – Leadership Strategies for Building Teams in Facility Management with Terry Maynard, BSM, PMP, CEFP of The University of Virginia 18:41

20d ago18:41

18:41

Terry Maynard, BSM, PMP, CEFP is Zone Manager at The University of Virginia Facilities Management Operations Department where he is passionate about providing motivational leadership and unwavering dedication to the growth and development of his team. Mike Petrusky asks Terry why he believes that professional development is so essential for team su…

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Episode #196 Potty Training Your Puppy to Your Entire Home 9:28

20d ago9:28

9:28

Unlock the secrets to a well-behaved pup with our Puppy Training Podcast! I'm your guide, Amy Jensen, and in this episode, you'll learn how to transform your home into a paradise of puppy success by mastering the art of potty training. We'll explore essential strategies to ensure your furry friend knows that potty time is outdoor time. From using c…

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Playing Small is Holding Back Your Biggest Manifestations 22:18

20d ago22:18

22:18

In this episode, I dive into how fear is blocking you from powerfully shifting into your next level and how to move into the frequency of your next-level self 🔮Join my new concierge-level manifesting membership The 360˚ Room Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautiful Dreams Club. Dm me on Instagram Roxy Talks Ma…

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Stop Engaging Employees: Start Making Work More Human 22:15

24d ago22:15

22:15

In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Eryc Eyl, author of Stop Engaging Employees, Start Making Work More Human. Eryc passionately shares insights on how shifting the focus from employee engagement to fostering a human-centered workplace can drive real results. He explores the importance of human dignity at w…

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Esther: Part 4 - The Outcome 31:39

25d ago31:39

31:39

The final chapters of the Book of Esther reveal the resolution of the story. After Haman’s downfall, Esther and Mordecai work together to save the Jewish people. Mordecai is promoted to a position of great authority, and the Jewish people celebrate their deliverance, marking the beginning of the festival of Purim. In Part 4, Stephanie Wilson reflec…

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"But I Healed This ALREADY!" Why You're Stuck In The Same Cycle Again and Again 21:12

27d ago21:12

21:12

In this episode, I share exactly how to get unstuck from old patterns, especially the ones you've "healed" 1,00 times, so you can begin creating the next level of your reality. 🔮Join my new high-level manifesting membership The 360˚ Room Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautiful Dreams Club. Dm me on Instagram …

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Winning Leadership Buy-In: Aligning CX with Business Goals 25:29

1M ago25:29

25:29

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive prioritie…

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Esther: Part 3 - The Plan 35:35

1M ago35:35

35:35

In Part 3, David Armstrong unpacks Esther’s courageous and strategic actions to save her people. After fasting, Esther risks her life by approaching King Xerxes and carefully revealing Haman’s plot against the Jews. Her wisdom and patience lead to a powerful reversal, with Haman’s plans backfiring and resulting in his downfall. Esther’s transformat…

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Episode #195 When the Honeymoon Phase is Over 17:00

1M ago17:00

17:00

Are you ready to conquer the chaos that comes with a new puppy? Discover the essential strategies to smoothly transition out of the honeymoon phase and into a balanced home environment. We explore the initial calm period when your puppy is just settling in, and the whirlwind that follows as their true personalities come to light. Expect expert tips…

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Ending Hot & Cold Manifestations 21:16

1M ago21:16

21:16

In this episode, I dive into the cause of hot & cold manifestation and how you can make your manifestations come through 100% 🔮Join my new high-level manifesting membership The 360˚ Room Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautiful Dreams Club. Dm me on Instagram Roxy Talks Manifestation Podcast Copyright 2024 *Al…

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Brand Love: Why It Matters and How to Grow It 33:52

1M ago33:52

33:52

In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, top …

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Esther: Part 2 - The Threat 32:58

1M ago32:58

32:58

John Herron picks up the story of Esther in chapters 3 & 4, where we find a rising threat against the Jewish people as Haman plots their destruction. Mordecai urges Esther to use her position as queen to intervene, and she faces a life-threatening decision with Mordecai’s words echoing in her mind “Who knows? Perhaps you have come to royal dignity …

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Being That B*TCH That GOES AFTER IT ⚡️ w/Emily Wilcox 56:35

1M ago56:35

56:35

My real-life friend Emily came on the podcast to talk about her new book and we kiki about being the type of bitch that GOES after what you want!🔥 Head to Emily's website: emilywilcox.com Follow Emily on Instagram: @em.makes.money 🔮Learn my signature manifesting process The 360˚ Method Stay aligned 24/7 and connect with your fellow manifestors in T…

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Episode #194 Helping A Dog Remain Calm Post Surgery 12:14

1M ago12:14

12:14

Could your dog’s recovery period be smoother and more enjoyable for both of you? Discover our essential strategies to keep your furry friend calm and mentally stimulated during their healing process. We've got you covered with practical tips—from the wonders of puzzle toys and engaging scent games to interactive training sessions that keep your dog…

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Ep. 138: “Supplement the Data” – Asset Management Decision-Making for Owners & Integrating Data and Human Experiences with Kylash Ramesh of NIH 22:58

1M ago22:58

22:58

Kylash Ramesh is Integrated Workplace and Facility Asset Program Manager at The National Institutes of Health where he is passionate about Asset Management strategies that integrate both data and human experiences while managing the inventory of all NIH facility assets. Mike Petrusky asks Kylash about how anecdotal experiences should be integrated …

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Shaping the Future: AI and Innovation at MoveXM 24:57

2M ago24:57

24:57

In this episode of the CX Goalkeeper Podcast, we dive into the future of customer experience with Holger von Seherr-Thoss, CEO at MoveXM. We discuss the game-changing impact of AI in customer experience management, the delicate balance between hyper-personalization and privacy, and the essential strategies for fostering a customer-centric culture i…

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Esther: Part 1 - Setting the Scene 35:55

2M ago35:55

35:55

David Armstrong begins our exploration of the Book of Esther, a captivating narrative from the Hebrew Bible and Old Testament. We journey into the Persian Empire under King Xerxes and delve into themes of fear, identity, and resilience looking at how the hidden parts of ourselves can provide strength in times of limitation and hardship. We also ref…

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Episode #193 Helping Your Dog Overcome Training Setbacks 8:33

2M ago8:33

8:33

Can you pinpoint what’s spooking your furry friend and turning training success into a struggle? Join me, Amy Jensen, on the Puppy Training Podcast as we uncover the secrets to overcoming dog training setbacks. Discover how to confidently identify the root causes of your dog’s training regressions, whether it’s due to sudden loud noises or unfamili…

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Your Era of Moving BIG✨ 13:43

2M ago13:43

13:43

This episode is all about how you will go from spinning your tires to taking a massive leap into your next level Join my FREE Get UNSTUCK Live Event on 9/12/24 🔮Learn my signature manifesting process The 360˚ Method Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautiful Dreams Club. Dm me on Instagram Roxy Talks Manifestati…

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Behind the Pixels: Creative Strategies to Excel in Business 27:42

2M ago27:42

27:42

Why You Can't-Miss This Episode: Warren Miles-Pickup, a dynamic leader in the marketing and creative industries, shares transformative insights on marketing strategies, leadership, and customer experience in this must-listen episode of the CX Goalkeeper Podcast. Whether you're in marketing, customer experience, or leadership, Warren's experience-dr…

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What Makes Us: 02 Living the Story 27:55

2M ago27:55

27:55

What Makes Us: 02 Living the Story In this second part of the What Makes Us series, we explore what it means to live out the Jesus Story in our daily lives. David Armstrong reflects on the incarnation—God becoming flesh in Christ and dwelling among us—and how it serves as a model for us to embody God’s active presence. As followers of Jesus, we are…

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Ep. 137: “Things Will Change” – Leadership in the Future of Educational Facilities Management with Jamie Joyner, MSA, CEFP of The University of Virginia 18:50

2M ago18:50

18:50

Jamie Joyner, MSA, CEFP is Zone Manager at The University of Virginia in Charlottesville where he is passionate about leadership development, performance improvement and project management while also serving as President of the Virginia Chapter of APPA (VAPPA). Mike Petrusky asks Jamie about his FM career journey and they discuss the importance of …

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Episode #192 Interrupting and Redirecting Behavior 11:14

2M ago11:14

11:14

Have you ever wondered how to stop your puppy from chewing on your favorite shoes or barking incessantly at the door without scaring or punishing them? Join us on the Puppy Training Podcast as Amy Jensen teaches you the essential techniques of interrupting and redirecting unwanted puppy behaviors using positive reinforcement. In today’s episode, Am…

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Stop Holding Yourself Back🚫 You're Meant For So Much More🤩 32:19

2M ago32:19

32:19

This episode is all about how to push past your fears, worries, and doubts so you can be your absolute best version and manifest a life that blows your mind while doing everything you love. 🔮Learn my signature manifesting process The 360˚ Method Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautiful Dreams Club. Dm me on In…

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Rethinking the Role of Customer Experience with Maxie Schmidt 27:10

2M ago27:10

27:10

In this enlightening episode of the CX Goalkeeper Podcast, Maxie Schmidt, a leading expert in customer experience at Forrester Research, takes us on a journey to rethink the role of customer experience within organizations. If you’re a CX professional, leader, or simply interested in how customer experience can transform businesses, this episode is…

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What Makes Us: 01 Embracing the Story 32:55

2M ago32:55

32:55

What Makes Us: 01 Embracing the Story We explore the power of stories and how they shape our lives, from the narrative of everyday life to the deeper stories that give us meaning, we’re wired for storytelling. David Armstrong challenges us to reflect on the story we’re living in—is it one of grace and purpose, or have we unknowingly embraced a fict…

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Episode #191 Understanding Your Dog's Body Language 18:31

2M ago18:31

18:31

In this episode, we delve into the world of canine emotional states, focusing on fear, excitement, and relaxation. Discover how a fearful dog might use behaviors like cowering, avoiding eye contact, or trembling to communicate their distress. On the flip side, understand the tell-tale signs of an excited dog, from wiggly bodies to perky ears. Final…

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The Frequency of Abundance: How to Attract Your Best Life 26:44

2M ago26:44

26:44

In this episode, I'm sharing what exactly it means to be in vibrational alignment with the frequency of abundance and how you can do it in your own life to attract as much abundance and joy as possible. Download my FREE 30 Days of Alignment, the same challenge I gave myself that changed my entire life 🔮Learn my signature manifesting process The 360…

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CREATE HYPER-PERSONALIZED INTERACTIONS THAT MATTER 33:08

2M ago33:08

33:08

This episode of the CX Goalkeeper Podcast features an insightful conversation with Michael Obermaier. The discussion focuses on creating hyper-personalized interactions that matter. Michael shares invaluable strategies and practical examples from leading industries, making listening essential for anyone looking to enhance customer experience and dr…

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Ep. 136: “Get the Data Right” – Leveraging A.I. in Asset Management Strategies with Jack Dempsey of AMP and Lindahl Reed, Inc 20:01

2M ago20:01

20:01

Jack Dempsey is Senior Director for Asset Management at Lindahl Reed, Inc. and Managing Partner of the Asset Management Partnership where he believes that “Better Asset Management leads to Better Outcomes”. Mike Petrusky welcomes Jack back to the show to update us on the latest strategies and technologies available when maximizing the value of asse…

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THIS Identity Shift Gets You UNSTUCK & Elevates Your Self-Concept Immediately 22:54

2M ago22:54

22:54

This reason you haven't manifested your big dream life is because your identity is ANCHORED to your current reality. Here's how you'll get unstuck. 🔮Learn my signature manifesting process The 360˚ Method Stay aligned 24/7 and connect with your fellow manifestors in The Big Beautiful Dreams Club. Dm me on Instagram Roxy Talks Manifestation Podcast C…

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EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN 26:52

2M ago26:52

26:52

In this engaging episode of the CX Goalkeeper Podcast, host Gregorio Uglioni discusses the intricacies of customer experience leadership with the insightful Mark Slatin. As a recurring guest, Mark brings a wealth of knowledge from his vast experience in customer experience management, consulting, and academia. This episode is a must-listen for anyo…

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Episode #190 The Value of Building a Bond with Your Puppy and How to Cultivate It 13:30

3M ago13:30

13:30

Want to build a lasting bond with your new puppy that sets the stage for a lifetime of happiness and effective training? Imagine creating a relationship where trust, emotional connection, and obedience come naturally, making your puppy feel secure and confident. In this episode, we share our personal journey with Bella, our beloved puppy, and how f…

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STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE 23:42

3M ago23:42

23:42

In this episode, a seasoned customer experience consultant, Julie Tano-Lawson shares her unique insights and strategies for developing impactful CX programs, particularly in French-speaking regions. Julie's experience spans North America and Africa, making her perspective both diverse and comprehensive. Her discussion on the nuances of CX governanc…

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Ep. 135: “How Can We Use These Tools?” – Technology, Innovation and Disruption in Asset Management with David Epps of Envision Construction 36:19

3M ago36:19

36:19

David Epps is Chief Technology Officer at Envision Construction where he is passionate about using cutting-edge technology to drive innovation in the AEC industry. Mike Petrusky asks David about his time in Atlanta, GA, and his career which has been marked by a commitment to integrating technology into every aspect of construction, from design and …

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Episode #189 Understanding Puppy Zoomies: Why They Happen and How to Handle Them 8:55

3M ago8:55

8:55

Ever wondered why your puppy suddenly dashes around like a mini tornado? In this episode of the Puppy Training Podcast, hosted by Amy Jensen, we'll uncover the mysteries behind the zoomies, scientifically known as frenetic random activity periods (FRAP). From understanding why these energy bursts occur to recognizing their role in your puppy's deve…

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