Interviews with successful loan originators, team members, branch managers and others with great ideas THAT WORK to share to help us all nurture and develop a success mindset. This is a show for Mortgage Industry pros looking to build a successful team. Irene brings almost 3 decades of experience in the industry to you and your team through this weekly podcast. Subscribe today and share with colleagues who would find value!
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Masterclass Compilation: Highlights from René Rodriguez, Tyler Osby, Alyson Rixner and Dr. Shad Helmstetter
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In this special "Masterclass Compilation" episode of Loan Officer Team Training, I’ve gathered some of the most powerful and insightful moments from my conversations with four exceptional experts: René Rodriguez, Tyler Osby, Alyson Rixner, and Dr. Shad Helmstetter. Each segment is packed with actionable advice and strategies, covering topics like e…
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In this episode, I sit down with Ginger Bell to discuss the profound impact of using video to share knowledge and build a lasting legacy. Ginger and I explore how Loan Officers, Real Estate Agents, and professionals across industries can harness the power of video to educate, inspire, and connect with their audience and client base. We'll share pra…
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In this special episode of Loan Officer Team Training, I’m joined by my grandson, Aaron Christensen, to discuss Harmonies of Hope, an inspiring charity fundraising event benefiting the Grief Center of New Mexico. Aaron shares the heartfelt mission behind the event, which aims to provide support and resources to those coping with loss. We'll delve i…
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In this heartfelt episode, I share the incredible story of Dr. Russell Teames, the man I genuinely credit for saving my quality of life and who just might save yours as well. We explore his groundbreaking work, his approach to patient care, and the lessons I've learned from my personal experience with him. Dr. Teames discusses his innovative techni…
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In this solo episode, I delve into "The Five Languages of Appreciation in the Workplace" and how understanding and implementing them can transform your team's dynamics. Drawing from the popular book, I explain each language of appreciation—words of affirmation, acts of service, tangible gifts, quality time, and physical touch—and provide practical …
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In this episode, I have an enlightening conversation with Youssef Abdelhalim about thriving in the ever-changing, cyclical loan industry. Youssef brings his wealth of knowledge and experience to discuss strategies for staying resilient and adaptable through market fluctuations. We’ll cover how to get out of a downward emotional spiral, build system…
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In this episode of Loan Officer Team Training, I guide you through the crucial steps of hiring a great Loan Partner. Drawing from my extensive experience as an Originator and Loan Officer Coach, I'll share the key qualities to look for, effective interview techniques, and tips for creating an onboarding process that sets your new team member up for…
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In this episode, I sit down with Glenn Geraci to explore the powerful impact of consistency on achieving success in the mortgage industry, and beyond. Glenn shares his expert insights and personal experiences on how maintaining consistent habits, practices, and communication can drive your team toward excellence. We'll discuss actionable strategies…
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“In America you can do just about anything you want to do (for a career), so you should love what you do!” Today's guest has had a profound impact on me and my family, and I’m excited to have him on the show. Roberto Monaco is an educator, coach, public speaker and a friend who’s got so much to share with each of you. We open up with the event that…
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In this episode, I'm joined by my son, Kenny Duford, to delve into the essentials of building a successful loan team. We'll share insights on the key roles that make up an effective team, how to ensure seamless communication and collaboration, and the strategies we've implemented to foster a culture of excellence. Whether you're just starting to bu…
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In this exciting episode, I have the pleasure of hosting the incredible Valerie Saunders for a chat. We delve into the inner workings of the National Association of Mortgage Brokers, Valerie gives us an insider's perspective, sharing her experiences and insights with warmth and candor. We discuss the mission of NAMB, its impact on the industry, and…
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In this episode, we’ve got a fantastic episode for you! My guest is the amazing Michelle Berman, who's been doing wonders helping mortgage officers and real estate agents grow their brands using Instagram. We sit down and dive into Michelle's courses, where she shares her secret sauce on how to leverage the power of Instagram to its fullest. Michel…
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Welcome everyone to another exciting episode of Loan Officer Team Training! Today, we're thrilled to have the insightful Kevin Brierton with us. In this episode, Kevin shares his wealth of knowledge on overcoming obstacles in the loan industry. In the end, it’s about more than mortgage though, it’s all about personal growth. So grab your notepads, …
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In this episode of "Loan Officer Team Training," I have a super exciting chat with Luke from Angel AI. We dive deep into the incredible world of data and how it's transforming the mortgage industry and beyond. Luke shares the story behind Angel AI and how it is helping us serve our customers and clients better through the power of data. We also dis…
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In our latest episode, I had a great chat with the amazing Robert Fillyaw. Robert generously gave us an inside look at how his own team operates, sharing the systems and processes they've built to consistently succeed at a high level, even as they continue to grow. If you're looking to create a robust plan and implement effective processes in your …
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In our latest episode, I had the pleasure of chatting with the incredible Tammy Schneider. Tammy brings a wealth of experience to the table, and she shared her insights on how you, as a Loan Officer, can go from making your first hire to building out a full team. We're talking about creating the exact business and legacy YOU want, not just followin…
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In this episode host Irene Duford engages in a riveting conversation with guest Jen Conley. The pair delve into the common pitfalls that Loan Officers encounter, particularly the tendency to make inappropriate comparisons and overlook core business fundamentals. Jen highlights the importance of grounding decisions in factual data rather than person…
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In the episode of Loan Officer Team Training, host Irene Duford, along with guest Kenneth Duford, delve into practical strategies for loan officers to optimize their teams and partnerships. The discussion focuses on the importance of consistency in business operations, with an emphasis on the application of checklists to ensure that things happen t…
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In this insightful episode of the Loan Officer Team Training Podcast, host Irene Duford is joined by special guest, Ginger Bell, an acclaimed entrepreneur and marketing expert. We delve into Ginger’s innovative theory of edu-marketing. Ginger shares her journey of building a successful company focused on helping business owners implement this uniqu…
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In this episode, we dive into the world of marketing with special guest Chelsea Gardner. Join Irene and Chelsea as they explore Chelsea's successful marketing business and share valuable tips for business owners looking to expand their presence on social media. From effective strategies to engaging content, this episode is packed with actionable ad…
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In this episode of the Loan Officer Team Training podcast, host Irene Duford is joined by guest Alyson Rixner to dive into their goal setting for 2024. Together, they emphasize the power of choosing your focus and outlook for the new year. With their expertise in the industry, Irene and Alyson discuss practical strategies to set attainable goals an…
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“The Money Comes With The Job When You Do The Right Things” In this episode of Loan Officer Team Training, hosted by Irene Duford with special guest Devin Dubuc, the focus is on "Leading More People with Passion." Devin shares his personal journey to mortgage team leadership, highlighting the importance of positivity and the positive impact your ac…
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“We’re in business because of the people who give us business.” Irene Duford brings a solo message to any business leader across industries about the opportunity before you in the next month. We’re all in a thankful sort of spirit this time of year, and we need to ensure that our clients and customers know just how much we appreciate their business…
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Thinking in the Language of Success with Dr. Shad Helmstetter
1:00:43
1:00:43
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1:00:43
“The brain believes the programs it has that are strongest, it doesn’t make any difference whether they’re true or not.” I am passionate about successful self talk and every class I teach has it. Every person I coach learns about it because it is so impactful when we use the language of success. This week I checked off a bucket list item. I had my …
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In this episode, I'm joined by Valerie Saunders, President of NAMB (National Association of Mortgage Brokers). Valerie is a dynamic individual and a self-described "overachieving volunteer". We discuss her own career journey, as well as the many things NAMB offers its members and the industry at large. If you want to attend NAMB Focus 2024 this Jan…
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In this solo episode, we discuss contacting your past clients to ensure they’re not JUST past clients, but current and future clients as well as endless sources of referrals. We start discussing the quarterly method and the best ways to frame the conversation. We also discuss the necessity of ASKING for the referral, remember the client is always o…
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“Great Salespeople know that they’re blessing people.” Irene Duford is the guest this week as we share a previously recorded conversation with the hosts of Loan Officer Success, Mike Cardascia and Erica Homefield. We do a deep dive into what coaching looks like for me. We discuss how I coach on things like: the one thing you need to tweak to get mo…
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“As I change, people don’t always like my change. But I gotta be okay with that because I want to be better!” Today's guest is a firecracker and I’m excited to have her back on the show. Jen Conley and I met more than a decade ago, and have grown in the business alongside each other. Jen had me on her podcast just as we were launching this one, and…
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“If something is important to me, it has to be important enough that I prioritize it on my calendar and make it happen.” Adriana Bates is the owner and founder of Clear Mortgage. She’s also a loving wife, mother and a friend I’ve known and coached for years. I’m excited to share her story and insights with you in this episode. We start talking abou…
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“If you go to surgery you certainly don’t want the doctor to be worried about the surgery!” Alyson Rixner is the President of the Orlicki Group, and a good friend who’s got a lot to teach us about process and systems. I’m excited to share her story and insights with you in this episode. We start talking about what your process IS, or should be, tal…
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“When you can do things you enjoy doing, you’re going to be happier!” This episode features our first returning guest, Kenny Duford, a Loan Partner for Paul Dolan of the Dolan Mortgage Team. This time our conversation is focused on his career as a Loan Partner, and the impact that position can bring to YOUR business. We start with the decision to M…
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Hamilton Lao is the Business Development Rep for Jing’s Mortgage Team, as well as a coaching client and friend of mine. I’m excited to share his story and insights with you in this episode. We start talking about his teaching background, his transition to mortgage and how he learned to build reframe rejections as on-ramps for relationships. If you’…
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In this solo episode, we discuss the key steps to getting your team aligned with your own expectations. We start talking about our own process and the WOW Service Time expectations, the WOW Standards of Tracking the Loan Process and finish up talking about how revisiting these systems can benefit even a seasoned Loan Team. If you’ve enjoyed this ep…
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Alyson Rixner is the President of the Orlicki Group, and a good friend who’s got a lot to teach us about process and systems. I’m excited to share her story and insights with you in this episode. We start talking about what your process IS, or should be, talk through how Alyson systematized her own business, and share the simple formula for more sa…
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“When you hire the right people, and train them the right way, it’s like buying ink to print $100 bills.” Carl White is the owner and founder of The Mortgage Marketing Animals and The Freedom Club, as well as a good friend and mentor of mine, who’s got a lot to teach us about process and people. I’m excited to share this discussion with you in this…
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Growth is What It’s All About with Alyson Rixner
1:16:26
1:16:26
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1:16:26
“When you make a core change, you want that to impact your life in ALL ways.” Alyson Rixner is the President of the Orlicki Group, and a good friend who’s got a lot to teach us about energy and mindset. I’m excited to share her story and insights with you in this episode. We start by talking about how Alyson is part of a Florida-based business that…
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“The best money spent is the money you invest in yourself, I think that helps you be better for other people too!” Tom Pessemier is a friend and an award winning Mortgage Officer residing in Richmond, VA, who’s got a lot to teach us about connections and relationships. I’m excited to share his story and insights with you in this episode. We start b…
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How “Because I Wanted To” Became Enough with Tyler Osby
1:12:31
1:12:31
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1:12:31
”Nothing is as bad or as good as it seems.” Tyler Osby is a friend and a dynamic Mortgage Officer who’s built a HUGE library of client reviews that buoy his online reputation and fuel his business. I’m excited to share his story and insights with you in this episode. We start by talking about how Tyler discovered the Mortgage industry, discuss his …
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”It’s not just a job, take pride in your work!” Nikki Hampton is a font of information and a firecracker of a person. She and I met when her Loan Officer, Shawn Ireland, sent her for training and we’ve been fast friends since. We start with the importance and power of winning as a team, discuss the steps to keeping a positive mindset and the differ…
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“Remember, NOW is the time to build systems and processes!” In this episode, I talk through my own experience bringing on a new Loan Assistant, and how YOU can prepare yourself and your team now for a new addition, instead of waiting until you’re facing a necessary replacement. Our discussion starts with our team’s loss, the holes we found were now…
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“We don’t want to micromanage but we’ve got to inspect what we expect.” Richard Smith is the Co-Founder of Remote Assistant Scout, a coach, author, speaker and Mortgage Advisor. He’s also a friend and fellow member of Mortgage Marketing Animals. I’m so excited to share his insight and experience with you in this episode. Our discussion starts with …
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“Processes create a predictable outcome.” In this solo episode, I discuss the power of S.W.E.T. “Same way every time” to propel you and your team to the next level of success through delighting clients and customers every single time. We’re all busy, but are you being EFFICIENT? If you’ve enjoyed this episode please leave us a 5 star review, share …
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“I call myself a translator, taking the difficult things we have (in the mortgage industry) and make it where it’s easily learned, understandable and it can be transferred to consumers to help them navigate the process.” Ginger Bell is the CEO and Founder of EDUMarketing.com, a skillful educator and good friend. I’m so excited to share her insight …
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“If we’re trusted, at scale, we’ll kill it! Lenders will kill it, Loan Officers will kill it, Realtors will be successful.” Dave Savage has spent the last three decades in the Mortgage Industry and brings his passion for leveraging technology to this discussion! As the Chief Innovation Officer at Trust Engine and Co-founder of Mortgage Coach, Dave …
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“We’re only as good as the feelings we’ve left in other people.” Rachel Tarman is closing loans and opening doors! Rachel is the Business Development Executive for VIP Mortgage in Scottsdale, Arizona and is a great friend. Rachel’s specialty is building and maintaining relationships and that’s the focus of our conversation in this episode. Our disc…
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We are ALL Content Creators with Joel Sharpton
1:02:09
1:02:09
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1:02:09
“If you own a business. You have to talk about your business.” Joel Sharpton was referred to me as THE expert to help me launch my podcast and I’ve found that to be perfectly true. Joel joins me in this episode to discuss my own podcast launch and experiences, as well as how ANY business owner and especially Mortgage Officers should recognize thems…
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”I remember seeing a significant increase in the first 90 days.” RJ Baxter has been a friend for more than a decade and for much of that time, I’ve been his coach as well. Watching his family grow, while he has grown personally and professionally has been a highlight for me, and I’m excited to have him on the show to share his story. Our discussion…
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“You think having an assistant is expensive, but NOT having one is what’s costing you!” Carl White HAD to be my first guest on The Loan Team Training podcast. He and I are GREAT friends and he’s been a wonderful mentor to me in my career, including the very importance of the team you build for yourself, and who you spend time with even when you’re …
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“When you can do things you enjoy doing, you’re going to be happier!” This episode features our first returning guest, Kenny Duford, a Loan Partner for Paul Dolan of the Dolan Mortgage Team. This time our conversation is focused on his career as a Loan Partner, and the impact that position can bring to YOUR business. We start with the decision to M…
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Irene Duford gives you a private coaching session in this week’s episode, as we discuss the top three ways to limit your stress as a loan Officer. From making time for your most important activities, utilizing your staff properly to training that staff, Irene has a plan of action for you and your team that can help even out those highs and lows. If…
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