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Change Happens

EY - Ernst & Young, Jenelle McMaster

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In business, you're either driving change or on the receiving end of someone else's. In this podcast series Jenelle McMaster - Deputy CEO and Markets Leader EY, digs deep into the mindset of unique leaders and individuals, who harness the transformative power of change to unleash the new, the next and the unthinkable. Through story and conversation, we'll uncover unique ideas and insights to help you become the type of leader who makes sure change happens.
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Deep Dive

CNA

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CNA's weekly news podcast takes a deep dive into issues that people talk about at dining tables and in office corridors. Previously called Heart of the Matter, Deep Dive is now hosted by Steven Chia and Crispina Robert.
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Cases of people falling seriously ill after eating contaminated food have been in the spotlight. Why does severe food poisoning happen and are caterers the only one to clean up their act? Steven Chia and Crispina Robert speak to Dr Richard Khaw, deputy director of the School of Applied Sciences at Nanyang Polytechnic and Chris Loh, creative directo…
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"Light gives safety, light gives hope, and I can see why children see the magic in it." Alice Min Soo Chun is a humanitarian entrepreneur whose journey began with a simple yet profound idea: light can change lives. From creating origami-inspired solar lights to distributing them in disaster-stricken areas and war zones, Alice’s work has impacted vu…
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The latest edition of Miss Universe Singapore was made more inclusive, with a single mother and a transgender woman as contestants. But how relevant are beauty pageants? Steven Chia and Crispina Robert take a beauty deep dive with Angela Tay, managing director of ERM Singapore which organises Mrs Singapore World and Manhunt Singapore and Mrs Veroni…
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In a recent viral video, a Qihua primary school student was seen being repeatedly attacked. The case is under police investigation but is bullying getting worse in Singapore? What are the causes and why are perpetrators filming their deeds? Steven Chia and Crispina Robert speak to Cheung Hoi Shan, assistant professor at the National Institute of Ed…
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Former transport minister S Iswaran was handed a one year sentence by Judge Vincent Hoong on five charges, including obtaining gifts as a public servant. Why did he get more than what the prosecution asked for? Head of criminal law at Quahe Woo and Palmer, Sunil Sudheesan, explains the rare move. Plus, Crispina Robert gets a firsthand account from …
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The Enabling Masterplan 2030 aims to increase the employment of people with varying disabilities. What are the biggest challenges and what does it take to get more companies onboard? Steven Chia and Crispina Robert speak to Ho Geok Choo, founder and CEO of Human Capital Singapore and DG Carole Ann, a multiple amputee who works at ServLink Technolog…
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"The music industry was the canary in the coal mine for digital disruption. What happened to us is now happening to every other industry." Dan Rosen’s career has been a balancing act between law, music, and leadership. He started out living a "double life" as a lawyer by day and a musician by night. This unique combination of skills eventually led …
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Bus and train fares in Singapore will go up by 10 cents per journey for adult commuters from Dec 28. How are public transport fees calculated and what is the role of government subsidies? Steven Chia and Crispina Robert get Assistant Professor Terence Fan from the Lee Kong Chian School of Business at the Singapore Management University, and Dr Raym…
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On Tuesday (Sep 10), Singapore passed the Platform Workers Bill, which legislates stronger protections for delivery riders, private-hire car and taxi drivers. Why was legislation needed and what does this mean for customers of platforms offering services like food delivery and transportation? Yeo Wan Ling, assistant secretary-general of NTUC and As…
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Personal Mobility Aids (PMAs) are meant for those with medical conditions or who have mobility issues. But some able-bodied people use them. How much of an issue is this? PMA user Michael Kuan, founder and CEO of Project Elev8, and Florence Cheong, an Active Mobility Advisory Panel member weigh in. See omnystudio.com/listener for privacy informatio…
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Since the announcement that Singapore's Gifted Education Programme (GEP) will be revamped to cater to more students, questions about equal distribution of resources and the added burden on teachers have come up. Steven Chia and Crispina Robert put these questions to Education Minister Chan Chun Sing and Ong Kong Hong, divisional director of curricu…
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“We’ve all got a role to play, it's incrementally happening every single day, it’s being normalised. We have to draw the line and say, enough.” Sometimes, professional experience in one field leads to using those skills to make a difference. This has been the case for Robert Pradolin, who has taken his more than 40 years of experience in the proper…
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Prime Minister Lawrence Wong sketched out his government's priorities in his first National Rally address, with a focus on parents, education and housing. Do the announcements show a significant shift towards a different kind of Singapore? SMU Associate Professor of Law Eugene Tan and Assistant Professor Elvin Ong from the political science departm…
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A global cybersecurity breach involving the Mobile Guardian app affected about 13,000 students from 26 secondary schools in Singapore, with devices being wiped remotely by the hacker. How are IT vendors assessed and who is responsible for ensuring backups are done? Steven Chia and Crispina Robert chat with May Chng, chief operating officer and co-f…
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Nothing gets Singaporeans more united or emotionally riled up than our hawker food and prices. To help alleviate cost of living pressures, all coffee shops leased from the Housing and Development Board (HDB) will need to offer budget meal options by 2026. But how do such meals affect hawkers? Steven Chia and Crispina Robert speak to Dr Teo Kay Key,…
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News that German insurance company Allianz is planning to buy a majority stake in Income Insurance has led to sharp criticism. Questions are being asked - is Income Insurance, formerly an NTUC co-operative, prioritising profit over people? Or is it moving as all corporations do? Steven Chia and Crispina Robert speak to Professor Lawrence Loh, direc…
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Health Minister Ong Ye Kung recently said that rising medical claims enabled by insurance policies are leading to an unhealthy "buffet syndrome", which in turn increases costs. Steven Chia and Crispina Robert sit down with Liaw Yit Ming, CEO of Foundation Healthcare Holdings and Christopher Tan, CEO of Providend, to break it down. See omnystudio.co…
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“You think ‘Oh, I worked so hard for something I thought was going to change everything and it didn’t” Even Olympic gold loses its shine. What happens when everything you set out to achieve ends up feeling like a fleeting moment? Leisel Jones is an Australian icon and regarded as one of the world's greatest ever female swimmers. Now a published aut…
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One bad software update by cybersecurity firm CrowdStrike unleashed global chaos last week with flights cancelled, hospital systems down and banking applications going offline. How did a routine update become a full-blown crisis, and will we see more in future? Steven Chia and Crispina Robert ask Gaurav Keerthi, head of advisory and emerging busine…
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A mural of a young samsui woman smoking led to weeks of discussion about the artwork and the approval process. When it comes to public art, how can artists balance creativity and regulation? Steven Chia and Crispina Robert chat with Audrey Wong, a programme leader at LASALLE College of the Arts, and artist Belinda Low. See omnystudio.com/listener f…
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Singaporean Audrey Fang, who was found dead in Spain, had nominated her alleged killer to be the beneficiary of her Central Provident Fund (CPF) savings. How does the autonomy of choice balance with checks against bad intentions when it comes to CPF nominations? Steven Chia and Crispina Robert get answers from Liang Weirong, senior deputy director …
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The taxi industry in Singapore has undergone major shifts since the rise of ride-hailing apps, with passengers swapping standing in line for confirmed rides and flat fees. Are metered taxis still relevant? Steven Chia and Crispina Robert put the questions to transport economist Walter Theseira and the general secretary of the National Taxi Associat…
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Singapore has reduced its waste but domestic recycling rates are falling, according to the latest data by the National Environment Agency. Why aren't more people using the blue recycling bins? When we recycle, does our waste end up being incinerated for other reasons? Steven Chia and Crispina Robert get answers from Professor Tong Yen Wah from the …
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Some passengers of SQ321 were given cash advances in light of injuries when the aircraft experienced severe turbulence. Are all airlines obliged to compensate? How are amounts decided and could you later sue for more? Lawyers Paul Ng, head of aviation at Rajah and Tann Singapore LLP, and Chooi Jing Yen from Eugene Thuraisingam LLP are guests. See o…
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On today’s episode we explore what happens when change doesn’t happen. Professor Dr Megan Davis is a professor of constitutional law known for her work in creating the Uluru Statement from the Heart and advocating for the 2023 Voice referendum. As an international human rights lawyer, Scientia Professor, and academic, Megan discusses the lessons sh…
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X, formerly Twitter, recently announced its official policy to allow consensual production and distribution of adult content. While the company says there are safeguards for those under 18, what impact does access to pornography online have on young people and whose job is it to deal with the consequences? Steven Chia and Crispina Robert get the fa…
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Food security is a critical issue for Singapore because it imports more than 90 per cent of its produce. The 30 by 30 goal - to grow 30 per cent of food locally by 2030 - aims to mitigate this but local farming is still struggling to create a viable ecosystem. Is it cost, consumers or commitment? Steven Chia and Crispina Robert speak to Kenny Eng, …
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The closure of Thambi magazine store after 80 years was met with shock and sadness. But is it unrealistic to expect heritage businesses to survive in a competitive, ever-changing world? Steven Chia and Crispina Robert speak to Singapore University of Social Sciences' Dr Lye Kit Ying and Edmond Wong, a third-generation business owner of Kim Choo Kue…
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The Ministry of Health is looking to curb the "excessive issuance" of medical certificates (MCs), especially by telemedicine doctors, following feedback from employers and government agencies. But is there a deeper issue with an outdated system of needing proof of illness? Would a system of trust work better? Steven Chia and Crispina Robert chat wi…
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Newly appointed Prime Minister Lawrence Wong announced his Cabinet line-up ahead of his inauguration. Why didn't he pick a 4G peer as his deputy? And what is the PAP's game plan as it heads into the next General Election? Assistant Professor Walid Jumblatt and Zulkifli Baharudin, former Nominated Member of Parliament, tell Steven Chia and Crispina …
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The recent accident in Tampines which killed two people has raised questions about Singapore's driving culture. Speeding, beating red lights and drink driving are still stubborn issues. Bernard Tay, chairman of the Singapore Road Safety Council and Julian Kho, general manager at Sgcarmart tell Steven Chia and Crispina Robert what needs to change. S…
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In our second part on the issue of falling fertility rates in Singapore, Minister Indranee Rajah gives Steven Chia and Crispina Robert an inside look at why the financial incentives matter and what else might help. Business owner and father of three, Mark Lee, gives his input too. See omnystudio.com/listener for privacy information.…
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“It was the most horrendous thing that's ever happened, it was really challenging, and unfortunately made me distrustful of people, which is just not my normal stance” Not many people can say they have built something out of nothing and have stayed true to their vision and purpose. Simon Crowe, the Founder and Managing Director of Grill’d, is on a …
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Singapore’s total fertility rate has fallen to a historic low of 0.97. Citizens aren’t having enough children to sustain population numbers and all the money spent to encourage procreation doesn’t seem to work. Steven Chia and Crispina Robert talk about what’s causing the decline with Dr Norman Li, psychology professor at the Singapore Management U…
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Come Dec 1, all companies in Singapore must have a process in place when their staff ask for formal flexible work arrangements. This has become a major talking point centred around balancing business realities and employee needs. Steven Chia and Crispina Robert cut through the weeds with Gan Siow Huang, Minister of State for Manpower and Education,…
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In this first episode of a brand-new CNA podcast called Deep Dive, hosts Steven Chia and Crispina Robert talk sports. How has the Singapore sporting infrastructure changed since Joseph Schooling won gold in 2016? Former national swimmer Mark Chay and CEO of Sport Singapore Alan Goh are guests. Previously called Heart of the Matter, Deep Dive is now…
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Your favourite news podcast Heart of the Matter returns for a new season with a brand new look and sound. Called Deep Dive and hosted by Steven Chia and Crispina Robert, the podcast continues to give fresh perspectives on the hottest news. See omnystudio.com/listener for privacy information.Από τον CNA
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Australia is the latest country to propose legislation around the right for workers to disconnect after office hours. Changing work patterns and 24/7 availability have produced issues like burnout. But would legislation create more problems for companies or could this effect an important shift in Singapore’s work culture? Steven Chia moderates the …
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Feedback on littering offences has increased, and rat-related problems are on the rise. Coffee shop toilets continue to rate poorly. Will plans to increase surveillance and name and shame litterbugs work? How long can Singapore rely on an army of cleaners? Steven Chia speaks to Andrew Khng, chairman of the Public Hygiene Council, Dr Serene Koh, dir…
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Character and Citizenship Education (CCE) lessons in Singapore schools came under public scrutiny recently because of discussions on the Israel-Hamas war. How can contentious issues be discussed in classrooms and what skills do teachers need to navigate children in an increasingly polarised world? Steven Chia explores this with Dr Thavam Kanagaratn…
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Some of the first batch of residents who moved into Singapore's newest HDB town have complained of lack of shops, poor internet connection, condensation issues with the centralized cooling system - the first of its kind in a residential estate. Are teething problems to be expected when building a new town or have buyers' expectations changed? Woo J…
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"What's the legacy we want to leave our kids? I don't want my kids to grow up in a world where women are abused and racism is just part of the DNA, absolutely not required, shouldn't be here, so how do we change it?" When it comes to the achievement of gender equality and the fight for human rights, the path to success requires big changes to happe…
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It was recently announced that casual racism allegations will be investigated as disciplinary breaches in the police force. But are guidelines always so clear cut? Where are the grey areas and how can organisations deal with it? Dr Mathew Mathews, head of the Institute of Policy Studies Social Lab, Aamir Bana, an undergraduate at Yale-NUS College a…
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There’s been a worrying rise in the number of young people arrested for drug abuse, with the youngest just 14 years old, says the Central Narcotics Bureau. Despite Singapore’s zero tolerance on drugs and years of intensive messaging, liberal attitudes among young people appear to be stubbornly sticky, with cannabis the choice of drug. How should an…
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From significant top-ups to SkillsFuture credits to ITE students getting incentives to upskill, Budget 2024 is a shift in the kind of society the new fourth generation, or 4G, leadership wants to shape. Steven Chia gets views from Terence Ho, associate professor at Lee Kuan Yew School of Public Policy and Professor Lawrence Loh, director of Centre …
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The number of retrenchments went up in 2023 and workers are facing the brunt of a more volatile business environment. What kind of help do workers need? And what's on their Budget 2024 wishlist? Steven Chia speaks to Cheng Hing-Nan, lead coach at Workforce Singapore, Gerald Tan, projects director at Avodah Solutions and Lai Yong Liang, an urban far…
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Out of 81 countries, 15-year-olds in Singapore topped the Pisa table in reading, math and science. But how important are these metrics in a world where social and creative skills have become critical and artificial intelligence is taking centre stage? Steven Chia gets answers from Liew Wei Li, director-general of education at the Ministry of Educat…
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E-commerce giant Lazada’s retrenchment exercise resulted in criticism of how it was handled, including its lack of consultation with the union. But what role can unions play when companies need to let employees go and what happens when employers don’t fulfill their tripartite obligations? Steven Chia sits down with Patrick Tay, assistant secretary-…
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Commuters have expressed frustration since the Land Transport Authority announced that EZ-Link and NETS FlashPay cards cannot be used on buses and trains from June. Why is there a shift to the SimplyGo system? What is the difference in payment types? And what could the authorities do better to communicate the change? Steven Chia gets answers from S…
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Patients have reported waiting for days to get a bed at a public hospital. Health experts say the biggest reason is that there are issues transiting to proper care after discharge. Otelli Edwards speaks to public health specialist Dr Jeremy Lim, Duke-NUS Medical School's Dr David Matchar and Jeremy Lee, assistant chief operating officer at the Nati…
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