Τα καλύτερα Pbx podcast (2024)

1
Dstny comes to America 17:18

16d ago17:18

17:18

Join Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught them that will prepare them for their US expansion.

1
EP6: Big Moves Behind the Break: What We've Been Working On? | Yeastar 49:40

2M ago49:40

49:40

Episode Introduction What we've been working on during the summer break? Absolutely there are something new! In this episode, Jason and Ramon unveil the highly-anticipated Auto Dialer feature. They'll explore the intricacies of the outbound call center solution, discussing its call mechanisms, AI power and its impact across various sectors. If you'…

1
Has Artificial Intelligence created the Next Gen PBX? 21:43

3M ago21:43

21:43

In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. Steve takes Patrick through some of the PBX's evolution and provides some examples of how next gen PBX solu…

1
Will automation cost jobs in the contact centre? 22:19

4M ago22:19

22:19

Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed. Explore more of our contact centre insights here: https://www.cave…

1
EP5: Can Cloud Solutions Be a Real Money-maker? | Yeastar 59:09

5M ago59:09

59:09

Episode Introduction Can hosting solutions be a real money-maker? Absolutely! So, what's the secret to cashing in? In this episode, Ramon and Jason will dive into the booming cloud trend and check out how it could pay off for small and medium-sized businesses. They'll spill the beans on what to think about before switching, picking the right PBX, a…

1
Expanding through M&A: A discussion with CloudClevr 14:35

6M ago14:35

14:35

In this week's podcast our Executive Director, Matt Townend, sat down with CloudClevr 's Group CEO, Steve Harris, to discuss his approach to company expansion through M&A.Από τον Cavell

1
Cavell chats Channel with Nuvias UC 27:36

6M ago27:36

27:36

Join Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC channel. The discussion covers a lot of topics including AI, growing complexity of UC solutions, and the need to adjust to rapid rates of change.Από τον Cavell

1
Consumer Expectations Don't Match Industry Capabilities 21:39

6M ago21:39

21:39

Join Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what consumer's think of the current state of CX, and discuss how that matches the current capabilities of the CX industry.Από τον Cavell Group

1
EP4: How to Do Business with ISP? - 6 Tips from a REAL ISP | Yeastar 51:08

6M ago51:08

51:08

Episode Introduction How do I work with an ISP? As the global promotion of cloud PBX continues to gain momentum, this question grows in significance. That's why we've brought in a true ISP expert, Lily Zhang from Cocoa Oriental, who will be sharing her insights on typical ISP cases, important project considerations, and 6 useful tips for vendors lo…

1
Investment Opportunities in CX - What to Expect at Cavell Invest 2024 20:16

7M ago20:16

20:16

In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024.Από τον Cavell Group

1
What you Missed at Enterprise Connect 2024 - Cavell's Summary 15:22

7M ago15:22

15:22

Join Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the year, so let us tell you what that agenda is going to be!Από τον Cavell Group

1
EP3: Talking Vendors' Strategies — Is That a Smart Way to Face 2024? | Yeastar 50:41

8M ago50:41

50:41

Episode Introduction Quick question: Was 2023 hard for you? If your answer is yes, then this episode is a must-listen! In this episode, Jason and Ramon discuss how Yeastar and other major industry players, like VTech, Mitel, and 3CX, dealt with the tough economic conditions — their business strategies, and how the market responded. They're also joi…

1
Preparing for Cavell Summit Europe 2024 16:28

8M ago16:28

16:28

Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024.Από τον Cavell Group

1
How is Agent Experience Shaping the Future of the Contact Centre? 23:46

9M ago23:46

23:46

Come and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI and Automation growth in the contact centre and what that means for the future of agents in contact centre environments.Από τον Cavell Group

1
EP2: Selling Cloud PBX - How Do I Convince Customers to Pay 3 Times? | Yeastar 42:41

9M ago42:41

42:41

Episode Introduction As more and more businesses are moving their communications to the cloud, we've seen the rise of UCaaS, which is a completely different business realm and requires a new mindset. So in today's episode, we will highlight some common concerns we've encountered from people who want to capitalize on the cloud opportunity but haven'…

1
Overcoming Service Provider Challenges in Microsoft Teams 31:20

10M ago31:20

31:20

One of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin streams are being squeezed and service providers increasingly need to augment these areas with new products. Value added services (VAS) across customer experience solutions, analytics, and hardware are being explor…

1
Driving Revenue from Teams Calling 23:55

10M ago23:55

23:55

Join Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as well as some useful advice and pitfalls they might face on this journey.Από τον Cavell Group

1
EP1: Product Roadmap, CCaaS, and Box-Moving Business Model | Yeastar 1:02:37

10M ago1:02:37

1:02:37

What will happen if 2 training professionals drink together off-work? Jason and Ramon reconvene to discuss and brainstorm ideas related to their experiences — the Summit, current challenges, and more insightful ideas about the VoIP business and UC solutions. So, kick back, grab a beer, and let's start a casual and free-flowing conversation! Highlig…

1
EP0: UC&C Huddle: We Are on Podcast Now! | Yeastar 7:01

10M ago7:01

7:01

In this pilot episode, we dive into the story behind starting the "UC&C Huddle" podcast. As the "official speakers" for Yeastar, the world’s leading UC solution provider, we've always wanted to have a special platform to share our ideas and engage in insightful conversations with individuals in the VoIP business. If you are curious about what goes …

1
And That's a Wrap on 2023 24:21

11M ago24:21

24:21

Join Finbarr and Patrick as they sit down to review 2023, in the run up to Christmas. What were the big trends? What did the year hold for UC and CCaaS? You might have lived through it but maybe you need a reminder!Από τον Cavell Group

1
There is more than just telephony in Microsoft Teams! 23:25

11M ago23:25

23:25

In this weeks episode, Patrick and Rick Garcia from G12 Communications discuss the range of services that can be enabled in Microsoft Teams beyond just telephony. They explore messaging, customer experience provision, and legacy system integration all of which are critical to enabling effective collaboration.…

1
Discussing the Rise of Omnichannel Customer Experience with DSTNY 22:03

11M ago22:03

22:03

Join Finbarr and Johan Dalström from DSTNY as they discuss the changing customer experience landscape and the need for service providers to tackle the growing complexity of solutions without passing that burden on to their customers.

1
The Next Generation of Communication Beyond Voice 16:27

11M ago16:27

16:27

In this week's podcast, we're joined by Saif Ahmed, CEO of SCB Global about the next generation of communications beyond voice and telephony.Από τον Cavell Group

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Lawyer's Team IVR Greeting with Salli 0:24

12M ago0:24

0:24

Explore how Lawyer's Team leverages their VoIP system for efficient client communication. Discover the role of AI in streamlining calls to the appropriate legal services, enhancing the overall customer experience. This greeting exemplifies the perfect blend of efficiency and clarity, ensuring clients can swiftly navigate the needed services. Listen…

1
Orange Medical Centre IVR with Joanna 0:17

12M ago0:17

0:17

This episode showcases Orange Medical Centre's use of an AI Agent in their IVR greeting. Learn how AI technology provides timely information and directs callers efficiently in a high-demand healthcare environment. The greeting is a prime example of delivering crucial information effectively and with empathy. You'll hear how the voice calmly guides …

1
Pools R Us IVR with Matthew 0:13

12M ago0:13

0:13

Dive into how Pools R Us uses a cloud communications approach in their playful yet simple IVR system. Understand the integration of VoIP and AI to manage customer inquiries effectively. This greeting is tailored to reflect the playful and straightforward nature of the pool service industry. Hear how the voice of Blake, the cheerful representative o…

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All-Star Consulting Firm IVR with Salli 0:11

12M ago0:11

0:11

In this episode, Discover All-star Consulting Firm’s approach to interactive customer support through their concise IVR greeting. The episode delves into how they use AI and VoIP technologies to manage client consultations. We spotlight a crisp and concise Interactive Voice Response (IVR) greeting, emphasizing the efficiency of Slingshot VoIP's sol…

1
Awesome Services IVR with Joanna 0:09

12M ago0:09

0:09

Join us to learn how Awesome Services optimizes customer interactions using a unified communications strategy in their IVR system, balancing sales and support efficiently. This greeting is a prime example of how simplicity in design can lead to efficient customer service. The greeting efficiently categorizes the main areas of customer interest into…

1
Grey Designs IVR with Matthew 0:12

12M ago0:12

0:12

Grey Designs exemplifies the use of a PBX system in the creative industry. Join us in this episode as we unveil an elegantly simple Interactive Voice Response (IVR) greeting for Grey Designs, created with Slingshot VoIP's expertise. This greeting is a testament to the power of minimalism in effectively guiding callers to their desired destination. …

1
Nuwave Sheds Light on Cross Platform Enablement 25:24

12M ago25:24

25:24

In this episode, Finbarr is joined by Mark Bunnell, COO of Nuwave to chat about the Nuwave solution and the demand for collaboration enablement.Από τον Cavell Group

1
Exploring Analytics in the Collaborative Era 29:43

12M ago29:43

29:43

In this week's episode, Cavell's Patrick Watson is joined by Tony Martino, CEO of Tollring to talk about how analytics are adapting to the growth of collaboration.

1
Cardano's Game-Changing Innovation: A Deep Dive into Option Flow 27:25

12M ago27:25

27:25

We've got the team behind Option Flow ready to spill the beans! In this enlightening episode, they take us on a journey, explaining how options can serve as an investment vehicle. Using a relatable example of a call option on a house, they break down this complex concept. The Option Flow team is charged with ambition, ready to launch on the main ne…

1
Behind the Scenes of Paribus: Cardano, L2 Operations, and PBX Tokens 26:41

12M ago26:41

26:41

Ready to plunge into the world of DeFi and cross-chain borrowing? Well, press play and prepare to get your mind blown as we chat with Paribus and the Blue Shift team about the recent inclusion of Paribus into the Cardano Index. We explore a slew of Paribus' upcoming features, from their governance feature releasing soon to the introduction of NFT a…

1
Level Up and Earn: The Crypto Gaming Revolution with Player Mint 31:29

12M ago31:29

31:29

What if you could level up your gaming experience while earning crypto? Welcome to the future of gaming, where Player Mint, is revolutionizing the way we play and earn. Aiden discusses his journey into the crypto space, highlighting how his fascination with digital assets began and led him to develop Player Mint, a unique platform that integrates g…

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The Future of DEFI and Dapps on Cardano with Reputano 30:57

12M ago30:57

30:57

Are you ready to revolutionize your understanding of DeFi and DApps? Strap in for an enlightening discussion with the dynamic team behind Reputano, the creators of an on-chain reputation for the Cardano ecosystem. Equipped with a wealth of experience in Telco and crypto, they're designing a roadmap that includes a wallet, a dashboard, and a reputat…

1
Meet the Fuzzy Fellows: Stories, Tokens, and Tech Unveiled 26:53

12M ago26:53

26:53

Step into the enchanting world of Fuzzy Fellows where whimsical characters and majestic journeys await you! This episode is all about getting to know the Fuzzy Fellows through the eyes of their founder, Tel Fire. We talk all things Wombolly Festival, delve into the charm of the snowy white tokens, and discuss how Fuzzy Fellows plans to reward holde…

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Dynamic NFTs: Breathing New Life into Entertainment with Goofs World 1:02:04

12M ago1:02:04

1:02:04

Today we lay the groundwork for an extraordinary exploration into the world of entertainment with a crypto twist! Our guest, B Stives, CEO of Virtually Made and co-founder of Veggie Mates and Goofs World, leads us through the riveting evolution of his venture from a simple idea to a vision of transforming the entertainment industry with blockchain …

1
A Taste of Innovation: How VeFoodies is Reinventing Food in the Blockchain Space 30:26

1y ago30:26

30:26

Prepare to embark on a culinary journey on the blockchain as we chat with the team behind VeFoodies World, who are innovatively bringing mouthwatering 3D renderings of real food to life in the blockchain space. This episode isn't just a feast for the eyes, it's a tale of resilience and reinvention, with insights into how they bounced back after los…

1
Bridging Communities: The Blockbones NFT Vision for a Stronger Blockchain Ecosystem 32:28

1y ago32:28

32:28

Prepare for a binge of insights as we feature Flame from Blockbones NFT discussing the V-Chain Takeover and its pivotal role in bridging the Cardano and V-Chain communities. We guarantee you'll walk away from this episode with deeper understanding of blockchain, particularly the transition of Blockbones from a 'Degen' project to its present status,…

1
SIPPIO Open Up The Teams Telephony Market to Channel Providers 17:45

1y ago17:45

17:45

In this weeks podcast episode, we're joined by Steve Forcum from SIPPIO as we dive into their new product, allowing channel providers to access the Teams telephony market. We're also joined by Chad McGreanor from Cloud Revolution to hear first hand how it's already becoming a huge success.Από τον Cavell Group

1
The Road to Universal Internet Access: A Cooperative Approach 32:33

1y ago32:33

32:33

Have you ever wished you could be part of a revolutionary movement? Are you passionate about internet access as a basic right, not a privilege? In our latest conversation with Cameron Smith from MAV100, we venture into an initiative that's transforming the telecom landscape by extending the internet's reach to remote corners of the world. Teaming u…

1
Cavell Summit North America Highlights - AI in Contact Center 26:55

1y ago26:55

26:55

In this episode, join Finbarr and Patrick as they talk about AI in Contact Center and whether service providers should stay in their lanes, and other highlights from the recent Cavell Summit NAΑπό τον Cavell Group

1
A Journey into Cardano's T-Minus One Launchpad 32:22

1y ago32:22

32:22

Ever dreamt of launching your own token but found the process daunting? Fret no more as we're joined by Sunny, an integral part of the T-minus One team, a ground-breaking decentralized token creation platform on Cardano. Brace yourself for a deep-dive into this unique launchpad, designed to simplify token deployment while adhering to Swiss regulato…

1
Revolutionizing Blockchain: The Power of Zero-Knowledge Proofs 26:16

1y ago26:16

26:16

Curious about the game-changing potential of zero-knowledge proofs in blockchain technology? Join us as we converse with the bright minds behind ZKFOLD, Stanislav and Vladimir, who are harnessing the power of these proofs to revolutionize Cardano's smart contract landscape. This episode promises to shed light on their cutting-edge work, including t…

1
How Gimbalabs is Redefining Education in the Blockchain Era 34:42

1y ago34:42

34:42

Ready for a deep dive into the cutting-edge confluence of education and blockchain technology? Hold on to your earbuds because James from Gimbalabs is about to dish out some serious knowledge. Gimbalabs is blazing a trail in the world of blockchain education, and their projects are as fascinating as they are innovative. We'll be chatting about ever…

1
A Deep Dive into Cardano's Ecosystem with Charles Hoskinson 36:41

1y ago36:41

36:41

What happens when you sit down with Charles Hoskinson, creator of Cardano and CEO of IOG, amidst the bustling crowd of NFTXLV? You get to dive into the passion and energy encapsulating the space, the comparisons between NFTXLV and the previous year's CNFTCon, and a glimpse into the future prospects – including the Cardano Foundation Summit in Dubai…

1
Revolutionizing Art: How Crypto Technology is Making Waves 31:17

1y ago31:17

31:17

Get ready to immerse yourself in an eye-opening conversation with Juan Pablo, an Argentinian art trader and an NFT enthusiast. Juan's story is as fascinating as it gets, from his early days in the traditional art market to his exciting journey into the world of NFTs and crypto technology. As we navigate through his experiences, you'll get a glimpse…

1
Jam On Bread: Ushering in a New Era of NFT Marketplaces 30:50

1y ago30:50

30:50

Ready to break down the walls of traditional NFT marketplaces and explore a new ecosystem that empowers everyone? Join us as we sit down with the CEO of Jam On Bread, a game-changing Cardano NFT marketplace that's redefining the rules with equitable smart contracts and the first ever on-chain affiliate program. This isn't your standard marketplace;…

1
Transforming the World of NFTs: The Diamond Hooves Story 30:08

1y ago30:08

30:08

Ready to immerse yourself in the thrilling world of rebranded NFTs? Well, you're in for a treat as we host an engaging chat with Diamond Hooves, They takes us on an enlightening journey of how they took over the project, masterminded a thriving economy around horse race simulations, and brought about a smash-hit rebranding. This episode is a goldmi…

1
Cavell Summit North America: A Preview of What's to Come 17:19

1y ago17:19

17:19

Join hosts Finbarr Goode Begley - Senior Research Analyst, and Patrick Watson - Head of Research as they discuss the delights of the upcoming Cavell Summit North America. Get a chance to learn about the latest trends and hot topics in the industry. Discover why attending this event in New York with Cavell is a must for you! Learn more here: https:/…

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