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The ITSM Spectrum

Purple Griffon

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Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered. Each episode is packed with valuable insights on tra ...
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AI and the Future of Work

Dan Turchin

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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Humanising IT

Katrina Macdermid

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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina’s best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you’re an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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ITSM Podcast covering Latest Solutions & Best Practices

Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations

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CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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The Sun Leaders Podcast

Sun Leaders

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Sun Leaders is a vibrant network with a singular purpose: nurturing leadership within our community. The Sun Leaders Podcast is hosted by several members to inspire, empower, and unite individuals passionate about making a positive impact.
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Frankly IT Podcast

Auvik Networks

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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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Service Ducks

Service Ducks

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Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"
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Join host Eveline Oehrlich as she dives into the human aspects of DevOps. Voted Best 25 DevOps Podcasts by Feedspot (https://blog.feedspot.com/devops_podcasts/) The human element in DevOps is often the differentiator that helps an organization achieve its goals and to be able to compete in a disruptive and digital landscape. Want access to more great content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional ...
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Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all bus…
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Nicholas Pollock of Tampa International Airport and host Ryan Bankston of CIO.LEGAL discuss best practices in IT Service Management and the impact of HDI membership on their careers. Hosted by: Ryan Bankston CIO.legalΑπό τον Sun Leaders
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Dan Helfrich is the Chair and CEO of Deloitte Consulting, where he leads a team of over 80,000 professionals. He frequently shares his expertise on topics such as the evolving consulting landscape, the future of work, and inclusive leadership. Before assuming his current role, Dan led Deloitte’s Government & Public Services division. A proud George…
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Welcome to another engaging episode of the Humanising IT™ Podcast with Katrina Macdermid and Wesley Eugene. In this episode, Katrina and Wesley explore the complexities of IT service management, questioning the effectiveness of traditional maturity assessments. They discuss how these models often miss the mark by overlooking essential elements like…
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ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution…
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Matt Beane is a writer, professor, and advocate for fostering a harmonious coexistence between humans and machines in the workplace. His influential TED Talk from 2018 has garnered over 1.8 million views, challenging conventional perspectives on AI's role in the workforce by highlighting its divergence from traditional human skill acquisition. As a…
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Dave Smoley recently received a well-earned Lifetime Achievement Award (and signed Billy Idol guitar) from Workday co-founder Aneel Bhusri to recognize his 30 years of technology leadership. This week, we discussed his journey from basement to boardroom as a leader at companies like Apple, AstraZeneca, GE, Honeywell, and Flex. Dave shares unique in…
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Chris Caren, CEO of Turnitin since 2009, has played a pivotal role in transforming the company from a plagiarism prevention tool to a comprehensive education technology platform that promotes academic integrity, streamlines grading, and enhances educational outcomes. Under his leadership, Turnitin was acquired by Advanced Publications in 2019 for $…
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Hear all about the Dames Gone Wild Summer Service Adventure of Helping People, Pets and Planets as told in the book "10,000 Miles of Miracles" on Amazon.com! Hosted by: Carol Hasbrouck Luxury & Beach RealtyΑπό τον Sun Leaders
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Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built n…
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Welcome to this month's Been There Done That episode of The Sun Leaders Podcast. The first of it's kind with a unique and awesome round table discussion! Join us in bringing together diverse voices for thought-provoking conversations on pressing business topics. Join Liam and his guests, Crystal Woods from the Florida Agency Network, Jeff Velasquez…
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Vijay is the co-founder and CEO of Pindrop, a leader in voice security technology. With a background in engineering and research roles at Google, Siemens, IBM Research, and Intel, Vijay invented phone printing technology in 2010 and launched Pindrop in 2011. Under his leadership, Pindrop has raised over $200 million from investors, including JC2 Ve…
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In this episode of Ticket Volume, host Matt Beran dives into the crucial topic of technology and mental health. Joined by experts Dr. Erika Torres, Aileen Day, and Emily Hubbard, they explore the challenges tech professionals face, from empathy fatigue to communication breakdowns. Discover actionable insights on how to build healthier, more empathe…
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An in depth conversation with Liam Arrington, owner of Transparent Benefit Solutions, on the roots he is planting in our community. From Liam’s Socialize and Strategize B2B group to the upcoming Do Good Day he is putting on in September. Hosted by: Mike Wagner Green Oak Lending GroupΑπό τον Sun Leaders
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William Osman is a prominent tech creator and inventive mayhem conjurer on YouTube, with over 3 million followers and nearly 200 videos that have collectively amassed over half a billion views. As the mastermind behind Open Sauce, a major creator community event that drew over 20,000 attendees, 500 exhibitors, and 150 celebrity creators, William ha…
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Pankaj Kedia has been a trailblazer across laptop PC, smartphone, and wearable products, having held leadership roles at Intel and Qualcomm over the last 3 decades. Now an active AI investor, advisor, mentor, and speaker, Pankaj founded 2468 Ventures in 2021 and has since made angel investments in such notable AI companies as Anthropic, Athena, Fig…
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In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Documen…
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Is the IT job market strong or in crisis? Where should you search for jobs? How do you land interviews and stand out? These are the main questions we tackle in this episode of Ticket Volume. Join host Matt Beran as he dives into the IT job market with experts David Lowe and Stephanie Lundberg. They explore current trends, challenges, and strategies…
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In this episode, we sit down with Deanna Barcelona, a former Assistant Dean at USF who boldly transitioned from academia to the world of real estate as an independent mortgage advisor. Tune in to hear her inspiring story of leadership in transition, the challenges she faced, and the lessons she learned on her journey to entrepreneurship. Hosted by:…
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Josh Allan Dykstra is a polymath and TEDx speaker who has made significant contributions as a published author, musician, and CEO. As a sought-after coach on the future of work, Josh has collaborated with industry giants like Amazon, Microsoft, Apple, and Chanel. He founded The Work Revolution, an organization dedicated to creating energy-based wor…
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Dr. Doral R. Pulley shares how to be your best self and live your best life by finding spirituality in everyday things and "sitting on ready" to forgive everyone (including yourself) every day! Hosted by: Carol Hasbrouck Luxury & Beach RealtyΑπό τον Sun Leaders
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In this episode, we dive deep into our personal experiences, discussing the highs and lows of building our careers while emphasizing the importance of giving back to the community. Join us as we explore how our commitment to social responsibility not only enriches our lives but also transforms the communities we serve. Hosted by: Liam Arrington Tra…
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Nick Mehta is the legendary CEO of Gainsight, a leading company in the customer success space, where he's played a pivotal role for over 11 years, growing it into a powerhouse with over 20,000 customers and $100 million in ARR. Before Gainsight, Nick was a serial entrepreneur, having led LiveOffice until its acquisition by Symantec, and co-founded …
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Join us in Episode 85 of Ticket Volume as we delve into the world of Service Management Maturity and Service Desk Certifications with industry experts Joshua Nelson, Alex Harding, and Sarah Jayne Bulley. Discover the five levels of Service Desk Certifications, their importance in IT Service Management, and how achieving these certifications can ele…
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Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃‍♂️, and the duo swaps stories of summer holiday chaos with kids running…
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Silvio Savarese is a pioneer and AI research lead with the AI research team at Salesforce, one of the largest and most influential enterprise software companies globally. Before joining Salesforce in 2021 as Executive Vice President and Chief Scientist, Silvio spent nearly 11 years in academia at Stanford, where his research focused on robotics, ma…
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Tracy Tennyson of Bradley joins host Ryan Bankston of CIO.LEGAL to discuss what the local chapter of the Association of Legal Administrators means to its members and business partners. Hosted by: Ryan Bankston CIO.legalΑπό τον Sun Leaders
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On this episode of Rooted in the Community, we are speaking with Roger Curlin, Executive Director of the Edge District covering topics ranging from the the Gas Plant district growth as the Rays/Hines deal is secured through inclusivity and sustainability for the residents and business owners in each district. Roger also sheds light on some of the a…
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Armen Berjikly is a serial entrepreneur and the recently appointed CTO at BetterUp, a human transformation platform founded in 2013 that employs over 3,000 coaches to help individuals achieve greater clarity, purpose, and passion through expert guidance. Before joining BetterUp, Armen co-founded Motive, which was later acquired by BetterUp, and Ken…
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Join us for an enlightening episode of the Ticket Volume podcast as host Matt Beran sits down with Dr. Tuuli Bell, a leading expert in sustainability and Environmental, Social, and Governance (ESG) criteria. In this discussion, they explore the critical role of sustainability across various sectors, including construction, textiles, and IT.Dr. Bell…
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Thomas Otter joined Acadian Ventures in March 2022 as a General Partner. Prior to Acadian, he advised companies such as Workday, Ultimate Software, Personio, and Unit 4, and collaborated with private equity and growth equity firms like Warburg Pincus, Scottish Equity Partners, PSG, and Goldman Sachs on M&A, strategy, negotiations, and diligence. He…
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We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…
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In this episode, we sit down with Natalia Goldenberg, a seasoned project manager in the real estate development industry. Natalia shares her journey from owning her own business to navigating the challenges of leading a predominantly male team. Tune in as she discusses the triumphs and trials of being a female leader second-in-command and how her d…
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Bernard Marr is a world-renowned futurist, influencer, and thought leader in the fields of business and technology. With a passion for leveraging technology for the good of humanity, Bernard is a bestselling author of over 20 books, writes a regular column for Forbes, and advises and coaches many of the world’s best-known organizations. Boasting a …
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Join us for a thrilling dive into the world of AI in IT Service Management with expert Daniel Ciolek from InvGate. In this episode, Daniel spills the secrets on how AI is transforming ITSM—from supercharging response times to enhancing document privacy. Get ready for a fun and insightful journey into the future of ITSM. Don’t miss out! What do you …
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Send us a text Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech…
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In this enlightening episode of "Been There Done That", Liam Arrington, CEO of Transparent Benefit Solutions, sits down with Mike Wagner, owner of Green Oak Lending, to explore the secrets to his remarkable success. While many might attribute success to luck, Mike boldly asserts that the key to his achievements is consistency. Throughout the conver…
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Chris Dyer is a globally recognized company culture and future of work expert, delivering keynotes for over 15 years to audiences worldwide. As a CEO managing thousands, his companies consistently earn accolades as best places to work and have been recognized five times by Inc. Magazine as some of the fastest-growing companies. Chris is ranked as I…
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Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field. Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Manage…
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In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for developmen…
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Peter Voss is the visionary founder and CEO of Aigo.ai, a pioneering company at the forefront of conversational AI and natural language processing. Over the past 15 years, Peter and his team have perfected a highly intelligent, hyper-personalized chatbot designed for enterprise customers. In 2009, Peter founded SmartAction.ai, which developed the f…
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