Is the Luxury Service Experience On Life Support?

Ground Transportation Podcast

MP3•Αρχική οθόνη επεισοδίου

33:58

In this episode, we delve into the concept of being "qualified" in the workplace, examining who gets labeled as such, who doesn't, and the underlying reasons. We explore "competency checking"—the practice of scrutinizing individuals' abilities—and how it disproportionately affects underrepresented groups, often going unnoticed or unchallenged. Our discussion aims to redefine qualifications in a fair, equitable, and actionable manner. Our guest, Shari Dunn , is an accomplished journalist, former attorney, news anchor, CEO, university professor, and sought-after speaker. She has been recognized as Executive of the Year and a Woman of Influence, with her work appearing in Fortune Magazine, The Wall Street Journal, Ad Age, and more. Her new book, Qualified: How Competency Checking and Race Collide at Work , unpacks what it truly means to be deserving and capable—and why systemic barriers, not personal deficits, are often the real problem. Her insights challenge the narratives that hold so many of us back and offer practical solutions for building a more equitable future. Together, we can build workplaces and communities that don’t just reflect the world we live in, but the one we want to create. A world where being qualified is about recognizing the talent and potential that’s been overlooked for far too long. It’s not just about getting a seat at the table—it’s about building an entirely new table, one designed with space for all of us. Connect with Our Guest Shari Dunn Website& Book - Qualified: https://thesharidunn.com LI: https://www.linkedin.com/today/author/sharidunn TikTok: https://www.tiktok.com/@thesharidunn Related Podcast Episodes: How To Build Emotionally Mature Leaders with Dr. Christie Smith | 272 Holding It Together: Women As America's Safety Net with Jessica Calarco | 215 How To Defy Expectations with Dr. Sunita Sah | 271 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

πριν περίπου ένα χρόνο 55:48

Send us a text

A majority of corporate travelers believe customer service in the industry has drastically declined.
In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn:
• Why customers won't remember what you did, but rather how you made them feel.
• Examples of good and bad service in the chauffeured transportation industry.
• The three layers in the "pyramid of success" used in PAX Training's program.
• Why it's important to anticipating customer needs
• Why maintaining high standards post-pandemic is so challenging for operators.
• And much, much more...

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

24 επεισόδια

#Entrepreneur #Business #Ken Lucci & James Blain #James Blain #Ken Lucci #Ground Transportation #Motorcoach #Limousine #Luxury Travel #Chauffeured Services #PAX Training #Driving Transactions

Ground Transportation Podcast

Is the Luxury Service Experience On Life Support?

Ground Transportation Podcast

published πριν περίπου ένα χρόνο

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MP3•Αρχική οθόνη επεισοδίου

Send us a text

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

24 επεισόδια

#Entrepreneur #Business #Ken Lucci & James Blain #James Blain #Ken Lucci #Ground Transportation #Motorcoach #Limousine #Luxury Travel #Chauffeured Services #PAX Training #Driving Transactions

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πριν 5 μέρες58:47

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πριν 9 μέρες1:16

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Send us a text 🚨 Get Featured on The Ground Transportation Podcast! 🚨 Want free exposure for your passenger transportation company on The Ground Transportation Podcast? Here’s your chance! 📸 Snap a Selfie – Score a Podcast Plug! 🎙️ If you're attending the CD/NLA show in Vegas between 2/23 -2/26, come find James and Ken in the middle of the showroom floor and enter for a chance to plug your transportation business on the podcast. Here’s how to enter: ✅ Step 1: Snap a selfie with James AND Ken (Double points if you get BOTH in a single photo!) ✅ Step 2: Post it on LinkedIn , Facebook , Instagram , or X & tag/mention the podcast ✅ Step 3: Tune in to our Vegas recap episode on 3/5 to hear the winner announced! ✅ Step 4: If you win, we’ll reach out on the platform you tagged us on for next steps! 🔥 DON’T MISS OUT! Get your selfies, post ’em, and tag us for a shot at the spotlight! LinkedIn: https://www.linkedin.com/company/groundtransportationpodcast/ Facebook: https://www.facebook.com/GroundTransportationPodcast Instagram: https://www.instagram.com/groundtransportationpodcast/ X: https://x.com/GroundTransPod Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

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πριν 19 μέρες1:02:35

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Send us a text Can transportation companies become leaders in environmental sustainability? Motev is a prime example. In this episode, Ken and James sit down with Tiffany Hinton, Chief Operating Officer at Motev, to explore her transformative impact on the ground transportation industry and how she leveraged sustainability as a key differentiator. Dive deep into conversations about brand development, the transition to electric vehicles, and the future of autonomous driving in this enlightening discussion. In this episode, you'll hear: Tiffany's journey from a legal background to becoming an operational leader in the transportation space. The pivotal changes Tiffany implemented to streamline operations and improve team morale. The role of electric vehicles in building a unique brand identity for Motev. Insights into the evolving industry demands for sustainability and the corporate shift towards eco-friendliness. Predictions on the impact of autonomous vehicles on the chauffeured service industry and how luxury service will continue to thrive. Connect with Tiffany on LinkedIn: https://www.linkedin.com/in/hintontiffany/ Visit the Motev website: https://motev.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

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Send us a text Ever wondered what it takes to transform a single vehicle business into a multimillion-dollar transportation empire? In this episode, Ken, James, and special guest Maurice Brewster recount the fascinating journey of Mosaic Global Transportation. Maurice, the Founder and CEO, shares his incredible story of growth, transformation, and resilience, offering invaluable lessons for both budding entrepreneurs and established owners and operators. In this episode, you'll hear: Maurice Brewster's journey from a vintage Rolls Royce hobby to a leading transportation company. The pivotal decisions that led Mosaic to secure corporate clients like Yahoo and Disney. The crucial role of sales and marketing experience in scaling a business. The importance of a strong operational team, like Maurice's collaboration with his wife, Rhonda. Maurice's take on the future of the industry, emphasizing EVs and sustainability. Join us to unlock the secrets behind Mosaic's spectacular growth and discover actionable advice to elevate your own business. Connect with Maurice on LinkedIn: https://www.linkedin.com/in/maurice-brewster-92a551b/ Visit Mosaic Global Transportation's website: https://www.mosaicglobaltransportation.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

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