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Artistic Flooring and Tile – The Riveras Reveal The Secret To Having Happy Customers
Manage episode 402741437 series 3554537
Το περιεχόμενο παρέχεται από το Kuder Consulting Group. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Kuder Consulting Group ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
This episode features Eric and Rachel Rivera, owners of Artistic Flooring and Tile. This was such a fun interview! We knew Rachel but had just met Eric, so this was us getting to know him. Eric and Rachel as a couple are similar to us, in that one is very extroverted and the other is more introverted, so they balance each other really well.
Eric shares his journey of starting as a teenager in the flooring and tile business in his uncle's family business.
The importance of learning through hands-on experience, committing to high-quality artistry, and putting customer experience above all else, are key takeaways from his entrepreneurial journey.
Rachel speaks about her role in handling the business and accounting side, and the instrumental part she plays in the company's success. They both highlight the importance of not rushing into deals and respecting boundaries in a family business.
There are a lot of nuggets in here about customer centric business and how to think about the work you do. Soak in the hard-won wisdom this couple is sharing.
00:00 Introduction and Welcoming the Guests
00:19 The Start of Eric's Flooring and Tile Journey
01:11 The Challenges and Joys of the Flooring Business
02:22 Family Involvement in the Business
03:23 The Artistic Side of Flooring and Tile
07:16 The Transition from New York to Florida
10:38 The Business Aspects and Growth Plans
16:58 The Family Dynamics in Business
22:26 The Art of Flooring and Tile
25:55 The Art of Negotiation and Compromise
26:19 Building Relationships with Architects and Designers
27:02 The Importance of Understanding the Client's Vision
30:08 The Challenges and Rewards of a Family Business
30:31 The Journey from New York to Florida: Starting Over
33:29 The Art of Installation: A Detailed Perspective
34:38 The Importance of Customer Experience in Business
37:51 The Role of Perfectionism in Business
44:46 The Dynamics of Working with Family
45:35 The Importance of Setting Boundaries in Family Business
47:04 The Value of Collaboration and Mutual Respect
49:20 The Pursuit of Wealth: A Different Perspective
51:03 The Power of Collaboration and Networking
51:26 Conclusion: The Journey of Artistic Flooring and Tile LLC
You can reach them and see photos of their work on Facebook at https://www.facebook.com/profile.php?id=100054233780540 and on Instagram at https://www.instagram.com/artistic_flooring__tile_llc_/
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