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The Insider Travel Report Podcast

Insider Travel Report

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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers shaping the travel industry and ordinarily hard to reach. Each episode features one-on-one conversations with industry leaders giving listeners firsthand insight as they delve into a variety of timely topics.
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show series
 
Lee Haslett, chief commercial officer for Celestyal, talks with James Shillinglaw of Insider Travel Report about his Greek and Mediterranean specialist cruise lines expansion of existing itineraries, include the “Idyllic Aegean” and “Heavenly Adriatic” made possible by the acquisition of two newly refurbished ships, Celestyal Journey and Celestyal …
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Lauren Atlass, vice president-commercial, North America for HBX Group talks with James Shillinglaw of Insider Travel Report at MarketHub, held earlier this month in Las Vegas. Atlass talks about the Bedsonline.com product, the one most familiar to travel advisor, who may even remember its predecessor Travelbound. She offers an update on what adviso…
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Justin Barnette, head of marketing and communications for South African Tourism-North America, speaks with David Cogswell of Insider Travel Report about Africa's Travel Indaba and current tourism trends in South Africa. Barnette discusses a variety of attractions, including wildlife safaris, cultural experiences, adventure tourism and wine tastings…
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Carlos Munoz, chief commercial officer for HBX Group (formerly Hotelbeds.com), talks with James Shillinglaw of Insider Travel Report at his group’s MarketHub Americas conference , held earlier this month in Las Vegas. Munoz reveals how HBX Group has evolved in just the last few years (including the name change) into much more than just the biggest …
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Adam Sachs, director of Silversea’s S.A.L.T. (Sea and Land Taste) program, talks with Alan Fine of Insider Travel Report about their experiences visiting a farm in Crete on Silver Moon and a nobleman's home in Sintra, Portugal on Silver Ray's inaugural. Sachs compares these events and the ships to illustrate the evolution of the S.A.L.T. program, w…
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Chantelle Richardson, deputy director of tourism for the Anguilla Tourism Board, talks with Alan Fine of Insider Travel Report at the 42nd Caribbean Hotel and Tourism Marketplace. Richardson discusses record-breaking visitor arrivals for 2023 and 2024, and increased direct flights from Miami. Infrastructure improvements include a new airport termin…
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Paula Feldstead, chief technology and operations officer at HBX Group, talks with James Shillinglaw of Insider Travel Report at her group’s MarketHub Americas conference, held earlier this month in Las Vegas. Feldstead discusses how HBX Group (known previously as Hotelbeds.com) works to keep at the cutting edge of technology and data for her b-t-b …
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Nicholas Huss, CEO or HBX Group, talks with James Shillinglaw of Insider Travel Report at the group’s MarketHub conference in Las Vegas earlier this month about how HBX, formerly known as HotelBeds.com, is finding solutions to b-to-b hotel and activity booking challenges through innovation that enhances the customer experience. HBX Group is most fa…
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Joe Leon, head of sales for Silversea Cruises, talks with Alan Fine of Insider Travel Report during the inaugural for Silver Ray in Lisbon. Leon discusses Ray's extensive use of glass for unprecedented destination views, the flexibility in Silversea's door-to-door fares, and the bonus commission points awarded to travel advisors who sell Silversea'…
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David Shull, CEO and co-founder of Tern, talks with James Shillinglaw of Insider Travel Report at last month’s ASTA Travel Advisor Conference in Dallas, where he and his team won the 2024 ASTA Entrepreneur of the Year award, which was established in 2015 by the Dan and Gloria Bohan Foundation. The $10,000 award is made to businesses that demonstrat…
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Marc Casto, former ASTA chair and now CEO of MVC Solutions and Casto Travel Philippines, talks with James Shillinglaw of Insider Travel Report about how the state of ASTA today. Casto says ASTA in the best possible position it’s ever been in, with ASTA President Zane Kerby at the helm, and a successful series of conferences under its belt. What’s C…
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Dan Durazo, director of external affairs at Allianz Partners, talks with James Shillinglaw of Insider Travel Report at the ASTA Travel Advisor Conference in Dallas about Allianz’s new mobile app Allyz Travel Smart, which allows customers to take their travel insurance policy with them, file a claim through the app, find a hospital nearby and even p…
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Chinmai Sharma, global head-lodging, ground and sea for Sabre Travel Solutions, talks with James Shillinglaw of Insider Travel Report at last month's ASTA Travel Advisor Conference in Dallas about how Sabre now features more content for hotels and keeps innovating in the lodging space. Sabre now features the best rates and availability for hundreds…
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Hedda Felin, CEO of Hurtigruten Norway, talks with James Shillinglaw of Insider Travel Report about her company's exciting new itineraries for 2025-26, highlighting unparalleled Northern Lights viewing, robust sustainability initiatives and the locally sourced cuisine of the Norwegian Coastal Kitchen program. Felin also describes Hurtigruten's indu…
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Mitchell Fawcett, vice president of marketing for Goway Travel, which offers tour experiences around the world, talks with James Shillinglaw of Insider Travel Report about his company’s recent rebranding and introduction of a new website, including GowayPro.com, a completely new section for travel advisors. For more information, visit www.goway.com…
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Todd Arthur, managing director-North America Agency, Americas Delivery & Global Corporate Solutions for Sabre Travel Solutions, talks with James Shillinglaw of Insider Travel Report at last month's ASTA Travel Advisor Conference in Dallas about the new Sabre Red Launchpad solution for new travel advisors and how it's working to develop New Distribu…
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Kristen Karst, executive vice president and co-owner of AmaWaterways, talks with James Shillinglaw of Insider Travel Report, at the ASTA Travel Advisor Conference in Dallas last month about the awards she and her river cruise line won from ASTA. She updates us about where AmaWaterways is cruising today, where it’s heading in the future and what shi…
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Ricarda Lindner, regional manager-the Americas for the German National Tourist Office, talks with Olivia Liveng of Insider Travel Report about the 50th German Travel Market held in Chemnitz, Germany, highlighting unique aspects of Chemnitz, the European Capital of Culture for 2025, and the diverse attractions of Saxony. Lindner emphasizes Germany's…
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Pedro Teixeira, founder and operator of Just Come Country Tours and Adventures in Portugal, talks with Jennifer Lutz of Insider Travel Report about what guests can expect when they book a white-water rafting experience with his company. Teixeira explains why Just Come is the perfect tour for beginner rafters, especially those who may be a bit afrai…
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Trevor Sadler, CEO of interCaribbean Airways, talks with Alan Fine of Insider Travel Report about his fleet of 35 aircraft that servers 22 destinations in 16 countries. That means travel advisors can easily add and commission more pre- and post-Caribbean Island travel for their clients visiting the region. For more information, visit www.interCarib…
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Carlos Alberto Mascarenhas Antunes, TAP Air Portugal's director for the Americas, talks with Jennifer Lutz of Insider Travel Report at the TAP awards in Lisbon, Portugal. Antunes discusses the TAP Air Portugal Stopover Program, focusing on recent offers and updates, including how TAP passengers can get 25 percent off hotels, experiences and domesti…
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Lilzi Orci, president of the Los Cabos Hotel Association, representing the Los Cabos Tourism Board, talks with Alan Fine of Insider Travel Report about the current developments in Los Cabos. New luxury hotels, premier events and a new marketing campaign are helping Los Cabos emerge as a premier destination. Orci discusses improved flight connectivi…
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Richard Moss, St. Lucia's senior sales manager for the U.S., talks with Alan Fine of Insider Travel Report at the 42nd annual Caribbean Hotel and Tourism Association (CHTA) conference about the island's focus on adventure and event tourism. Moss says the island nation is seeing a steady recovery and growth along with its promotion of authentic loca…
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Bert Hernandez, just named president of Silversea, talks with Alan Fine of Insider Travel Report about his career path at Royal Caribbean Group, his excitement about leading Silversea, and plans for the brand's growth. That will include leveraging Royal Caribbean's resources, expanding the Nova class of ships, and enhancing culinary and service exp…
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Steve McGillivray, chief partner marketing officer for Travel Leaders Network parent Internova Travel Group, talks with James Shillinglaw of Insider Travel Report at the EDGE conference, held June 8-11 at the Gaylord National Mall in Maryland, about the newest marketing programs that Travel Leaders agency members can use to sell more travel. McGill…
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Andreas Schmidt, general manager of the Grand Velas Los Cabos and the Grand Velas Boutique Hotel in Los Cabos, talks with Alan Fine of Insider Travel Report at Pleasant Holidays' 10th Elite Experiences conference. Schmidt highlights the differences between the two adjoining five-star luxury all-inclusive properties, including the larger Grand Velas…
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Donovan White, director of tourism for the Jamaica Tourist Board, talks with Alan Fine of Insider Travel Report at the Caribbean Hotel and Tourism Association's annual conference about Jamaica's "Trip Five" strategy aimed at achieving five million visitors and $5 billion in tourism earnings within five years. White highlights the record-breaking to…
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Chris Austin, president-North America for Explora Journeys, talks with James Shillinglaw of Insider Travel Report about the newest fleet arrival, EXPLORA II, how supporting Explora Journeys brings results for you, and how to power your business with Explora Journeys’ easy co-branding opportunities. For more information, click on https://explorajour…
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Andrea Franklin, CEO of Barbados Tourism, talks with Alan Fine of Insider Travel Report at the Caribbean Hotel and Tourism Association's 42nd annual conference about efforts to increase Barbados airlift and hotel rooms, and attract major sports events and more. For more information, visit www.VisitBarbados.org. If interested, the original video of …
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Lynette Calleros, a travel advisor with the Travel Gals, talks with Alan Fine of Insider Travel Report about how she became one of the top producers honored at Pleasant Holiday's 10th Elite Experiences conference at the Grand Velas Boutique Hotel in Los Cabos. Calleros highlights her success with corporate incentive groups and praises Pleasant Holi…
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Roger Block, president of Travel Leaders Network, talks with James Shillinglaw of Insider Travel Report at Travel Leaders Network’s EDGE conference, held earlier this week near Washington, D.C., about why his consortium’s agency members are seeing surging sales and why we are in a Golden Age for travel advisors. Block also tells us why he’s steppin…
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Jack Richards, CEO of Pleasant Holidays, talks with Alan Fine of Insider Travel Report during the 10th Elite Experiences conference held at the Grand Villas Boutique Hotel in Los Cabos. Richards highlights Pleasant's expansion to 81 countries and 171 destinations; the launch of new destinations like Poland, Taiwan and South Korea; and the addition …
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John Lovell, president of Travel Leaders Group, talks with James Shillinglaw of Insider Travel Report at the Travel Leaders Network EDGE conference, held this month in National Harbor, Md., about the key issues affecting the travel market and travel agencies today. Lovell reveals what’s selling, why there’s a need for travel advisors more than ever…
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Nicola Madden-Greig, president of the Caribbean Hotel and Tourism Association (CHTA), talks with Alan Fine of Insider Travel Report at the 42nd Caribbean Travel Marketplace in Montego Bay about how the Caribbean is growing with new air connectivity, new accommodations and regional tourism. Madden-Greig highlights the role of digital solutions and s…
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Cathal McGettigan, director of The Address Glasgow, talks with James Shillinglaw of Insider Travel Report about his new boutique hotel in the heart of the city. The Address, part of Irish-owned Address Collective, is a design-driven property with a brand new restaurant and pub, North; spacious rooms and suites; and service that reflects the great h…
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Verushka Wirth, co-owner and co-manager of the Hassler Hotel with her twin brother Roberto Wirth Jr., talks with James Shillinglaw about her iconic Rome hotel located at the top of the Spanish Steps. Together the Wirths continue to deliver the same great service and hospitality that their late father, Roberto Wirth, perfected as Rome’s legendary ho…
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The luxury accommodations market has exploded over the past few years, with more options for luxury clients than ever before. From luxury all-inclusive resorts to villas and luxury homes to lodges and boutique hotels, there is something for every one of your clients. This panel examines what luxury options are available for you to book and how to c…
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Janine Marshall, general manager of One Aldwych, talks with James Shillinglaw of Insider Travel Report about her historic London property, housed in the former headquarters of the Morning Post newspaper. With a unique exterior design, the hotel features large recently renovated opulent suites and a landmark lobby bar—plus it offers special experien…
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Mark Hall, collections officer at the Perth Museum in Perth Scotland, talks with James Shillinglaw of Insider Travel Report about all the artifacts and historical objects at his museum, with the famed Stone of Destiny featured as the main attraction. The Stone of Destiny has been used in the coronation of Britain’s kings and queens for centuries. I…
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Jackie Friedman, chair of the American Society of Travel Advisors (ASTA) and president of Nexion Travel Group, sits down with James Shillinglaw of Insider Travel Report to review what ASTA accomplished at its first Travel Advisor Conference in Dallas, which attracted roughly 1,500 advisor and suppliers. More to the point, ASTA used the event to cel…
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In a bit of a role reversal, Natalya Leahy, president of Seabourn, interviews James Shillinglaw of Insider Travel Report, and Steve Smotrys, vice president of sales and trade relations for Seabourn, about the luxury line’s new expedition ships, destinations, experiences and much more. Looks like Natalya wants our job! For more information, visit ww…
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Christina Wright, visitors center manager for Glen Garioch in Oldmeldrum, Scotland talks with James Shillinglaw about her comprehensive tour of one of the country’s oldest distilleries, which naturally culminates with a series of tastings of different whiskies, with an explanation of how to appreciate the famed drink. This was all part of a VisitSc…
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Alex Pinelo, senior vice president of sales for AmaWaterways, talks with James Shillinglaw of Insider Travel Report about his luxury cruise line, how it evolved into an upscale product with accommodations, dining and experiences to match the market. Pinelo also details the rivers and destinations that make AmaWaterways the best way to explore the w…
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Lorenzo Giannuzzi, managing director of Forte Village Resort and Palazzo Fiuggi, talks to James Shillinglaw about his unique Palazzo Fiuggi wellness resort, which offers all manner of spa, detox. exercise and medical treatments to help your clients live longer and transform into better versions of themselves (even Oprah has stayed there). Giannuzzi…
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Jenny Sime, business development manager for Cairngorms National Park, talks to James Shillinglaw of Insider Travel Report about how your clients can experience the natural side of Scotland, the rolling hills, forests and mountains of the Highlands during a visit to the national park. It was all part of a VisitScotland fam trip we experienced earli…
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Marian Muller, general manager of the Grant Arms Hotel, talks with James Shillinglaw of Insider Travel Report about her charming inn in the village of Grantown-on-Spey, which is just minutes from whisky distilleries and spectacular national parks. It’s the perfect location to base your clients during their Scottish Highlands sojourn. We visited thi…
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Shawn Tubman, senior vice president of sales for Regent Seven Seas Cruises, talks with James Shillinglaw of Insider Travel Report about Regent’s new plan to provide guests with even more inclusions on the cruise line’s luxury cruises, including new options on air and a chauffeured transfer. Find out more by seeing this video interview. For more inf…
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Richard Alexander, general manager of The Lana Dubai-Dorchester Collection, talks with James Shillinglaw of Insider Travel Report about his brand new luxury property in downtown Dubai, providing guests with spectacular suites, great restaurants and a rooftop pool and bar with amazing views of the Burj Khalifa and more. For an interview with Alexand…
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Zane Kerby, president and CEO of the American Society of Travel Advisors (ASTA) talks with James Shillinglaw of Insider Travel Report about last week’s successful and newly renamed Travel Advisor Conference where ASTA heard that American Airlines had backed down from unilaterally implementing NDC and instituting restrictions on how passengers could…
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David Kolner, executive vice president of Virtuoso, talks with James Shillinglaw of Insider Travel Report at the Virtuoso Symposium, held in Dubai last month, about the latest trends in the luxury travel marke. Kolner reveals what Virtuoso members are seeing in sales for this year and beyond, what luxury travelers are booking, what factors are infl…
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