Τα καλύτερα Success Interview podcast (2025)

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100. Customer Success Career Advice: Stop Blindly Following Traditional CS Paths 30:02

6d ago30:02

30:02

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following? On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earnin…

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99. 3 Ways to Make Your Customer Calls Less Awkward (And Actually Useful) 19:06

13d ago19:06

19:06

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think. That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to…

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98. How to Set Up Your Customer Success Job Search for 2026 15:18

20d ago15:18

15:18

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum. That’s why in this episode, I’m breaking down the exact four time blocks you ne…

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97. How One CSM Rebuilt Job Search Momentum After A Tough Rejection (and Landed a $180K Job 8 Weeks Later) 18:44

27d ago18:44

18:44

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later. You’ll hear the exact steps she took to …

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96. Ask Your Family This Question on Thanksgiving (It'll Change Your Life) 9:30

1M ago9:30

9:30

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career. Instead of diving into another r…

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95. Two Ways to Use AI to Level Up as a Customer Success Manager 20:14

1M ago20:14

20:14

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)? In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted c…

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94. 6 LinkedIn Mistakes Costing You Customer Success Job Interviews 21:54

2M ago21:54

21:54

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume. In this episode, I break down the six silent LinkedIn mistakes that are killing your v…

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93. The Resume Makeover That Landed 3 Customer Success Interviews in Under a Month 22:41

2M ago22:41

22:41

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Su…

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92. How to Make Your Interview Stories Memorable 21:55

2M ago21:55

21:55

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone…

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91. Stop Chasing Promotions as a CSM Start Reverse Engineering Them. (Here's How) 19:47

2M ago19:47

19:47

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion. That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth an…

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90. The 3 Customer Success Interview Tweaks That Helped Sarah Land an AM Role in 3 Weeks 20:32

3M ago20:32

20:32

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story. Meet “Sarah”, ten years deep in Customer Success, landing interviews left a…

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89. 3 Things To Do This October To Get Ahead In Your Customer Success Job Search 16:20

3M ago16:20

16:20

Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in this episode, I’m breaking down why October is actually the secret launchpad for your next Customer Success job. While everyone else is slowing down, I’ll show you how to get ahead with the same three-part s…

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88. The 15-Minute Company Research Method That Lands You the Customer Success Job with Olivia Kot 28:56

3M ago28:56

28:56

Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing them interviews, offers, and even salary. That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 mi…

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87. The Collaboration Skills Every CSM Needs for Promotion 21:19

3M ago21:19

21:19

Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—being amazing with customers isn’t enough to get you promoted (or even layoff-proof) in Customer Success anymore. In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career g…

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SEO + GEO in 2025: The New Lead Gen Formula for Home Service Pros 17:55

3M ago17:55

17:55

🎙️ New Podcast Episode: The Future of SEO & GEO for Home Service Pros 🚀 The game has changed. For over a decade, Google was the king of search and SEO was the proven path to leads. But in 2025 and beyond, customers aren’t just searching on Google anymore — they’re asking AI-powered platforms like ChatGPT, Perplexity, Claude, and even voice assistan…

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86. From Crickets to Salesforce Offer in 6 Weeks: How a Career Transitioner Landed Her Dream Customer Success Job 18:42

3M ago18:42

18:42

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks. In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used th…

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From Clicks to Customers: How to Get More Leads from Your Website 21:50

3M ago21:50

21:50

🎙️ Website Traffic That Converts: How to Turn Clicks Into Customers Without Wasting Money Welcome to today’s episode! If you're a home service pro—garage door installer, landscaper, pool builder, or any contractor-type business—this episode is a must-listen. You’ve invested in a website... but is it actually working for you? Most home service websi…

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85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford 43:54

4M ago43:54

43:54

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip. I’m sit…

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84. 91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired 18:06

4M ago18:06

18:06

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason you’re not landing interviews—and it’s not what you think. In this episode, I break down exactly why generic networking is a waste of your energy, and …

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83. From Layoff to Offer in 8 Weeks: How Howard Beat the Worst Job Market for CSMs 29:42

4M ago29:42

29:42

What if the only thing between you and your next Customer Success role is a smarter job search strategy? In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how t…

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82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear 17:30

4M ago17:30

17:30

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it. In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the i…

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81. How to Track Your Impact as a CSM (Even When Leadership Isn’t) 16:56

5M ago16:56

16:56

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone. That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after…

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80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer 19:52

5M ago19:52

19:52

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game? In this episode, I break down the exact changes my client made to go from getting ghosted after in…

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79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It) 14:41

5M ago14:41

14:41

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros. In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression an…

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78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common 17:27

5M ago17:27

17:27

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply. Today…

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77. LinkedIn Myths That Are Costing You Interviews (and What to Do Instead) 17:23

6M ago17:23

17:23

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table. In this episode, I break down the most common LinkedIn myths keeping talented Customer Succes…

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76. What CS Hiring Really Looks Like Right Now (For $120K Roles) 23:00

6M ago23:00

23:00

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a winery. And neither had what most would call a flawless background. In this episode, I break down exactly what got them hired. You’ll hear how they sh…

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75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It) 23:36

6M ago23:36

23:36

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s not your QBR’s timing, your agenda, or your follow-ups. It’s that your meetings are about you, not your customer. In this episode, I break down the sing…

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74. Why You’re Still Stuck in Reactive Mode (And How to Get Out) 23:20

6M ago23:20

23:20

What if I told you the secret to being a proactive CSM has nothing to do with having more time? In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managin…

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73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary 44:24

6M ago44:24

44:24

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work. In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-chan…

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72. The $150K Resume: What Sets Apart Top CS Earners 33:31

7M ago33:31

33:31

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect. Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the …

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71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results 12:17

7M ago12:17

12:17

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything. They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worke…

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70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025 27:38

7M ago27:38

27:38

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think sm…

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69. The CS Job Search Playbook Is Dead: Here's the Evidence 27:33

7M ago27:33

27:33

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success? In this episode, I’m diving into the job search advice that’s activel…

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68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired 27:04

8M ago27:04

27:04

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call. The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has…

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67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers 19:00

8M ago19:00

19:00

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They…

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66. I analyzed 11 successful customer success resumes: here’s what they had in common 20:52

8M ago20:52

20:52

Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you. I…

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65. What does a career in CS Ops really look like? 38:54

8M ago38:54

38:54

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from tra…

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64. 4 Ways To Leverage AI And Uplevel Your CSM Game 23:16

9M ago23:16

23:16

Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships. In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. F…

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63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert 48:07

9M ago48:07

48:07

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently. In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s…

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62. Power Questions: 10 Smart Questions to Ask in Your Next Customer Success Interview 25:46

9M ago25:46

25:46

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves. We’re ditchin…

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61. How to sound less robotic and build better rapport in interviews 20:43

9M ago20:43

20:43

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back. In this episode, I’m sharing seve…

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60. 7 Red flags to avoid in your customer success job search (and how to suss them out for yourself) 51:58

10M ago51:58

51:58

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you. In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable. I’m joined by Bri, one…

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59. Stop Drowning in Change: A CSM's Tactical Survival Guide 22:01

10M ago22:01

22:01

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to sta…

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58. The Internal Career Move Nobody Talks About: Creating Your Own Role 28:38

10M ago28:38

28:38

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move. In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the ex…

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57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted) 29:21

10M ago29:21

29:21

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes. In this episode, I'll explain how you could be uni…

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56. CSM Interview Coaching: One Session That Led to a $215K Job Offer 28:56

10M ago28:56

28:56

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and l…

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55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2) 22:19

11M ago22:19

22:19

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer. Tune in to learn how to mas…

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54. Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1) 22:30

11M ago22:30

22:30

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations. I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll bre…

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53. 9 Easy ways to make a bigger impact in your customer success job 23:54

11M ago23:54

23:54

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out. In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant …

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