Process Management δημόσια
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This show is about Enterprise Architecture and Business Process Management, and how you can set up your practice to get the most out of it. It is for newbies who just get started with these topics, organizations who want to improve their EA/BPM groups (and the value that they get from it), as well as practitioners who want to get a different perspective and care about the discipline. Learn more about the show and read articles about EA and BPM on www.whatsyourbaseline.com. Support this podca ...
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Why do some applications have a large following and their revenues soar, while others are struggling with making a sale and are virtually unknown? Or why do you struggle with building internal acceptance for your program? One reason might be that the former companies were able to build a community that includes not only users (and ends up being a g…
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AI is *the* hot thing these days and you cannot pass any tool that does not have these two characters attached to it. That is also true for the BPM space, and this week we have the pleasure to speak with a person who is working in this space for over 20 years and his tool has built in AI already, while other vendors are still thinking about how to …
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The age old question: how do you make your processes "evergreen". Well, one way is to update your models on a regular basis (for example to comply with regulations), but is that really "the process" or is it just a picture of it? Your processes come to life when someone performs them and for this you need to be able measure them. To support the pro…
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You have chosen to start your BPM journey and are now asking yourself the question "how *DO* I get started?". Well, one way is to look at a BPM Adoption Framework, the other is to ask someone who has done that before. We are lucky to speak with someone who fulfills both criteria - our guest today is Caspar Jans, who also already has been a guest in…
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This episode closes out the mini series about data, and this time we talk about data modeling. Data models are some of the things that I have seen the least often in projects over the last two decades. Why is that? Is it because it is too geeky, or not interesting enough compared to, say, a process model in BPMN? But being clear about data is impor…
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A lot of projects are just looking at processes and applications. One thing that typically does not get the limelight is the data that is needed to empower these two things. But why is that? Is it because data is "invisible" and cannot be touched or felt? Our guest today is Wiebke Apitzsch, who is working in "data" for over 15 years with companies …
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As we all know, the majority of time in a process mining project is in some form or fashion related to data preparation and a significant lower share of time is spent on the actual analysis. There are multiple ways of getting you data into shape (SQL, visual data modeling tools, etc.), but our guest today has developed an approach and a tool to fli…
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This episode is a first for the podcast - we are not talking about something from an external perspective, but speak with someone "in the trenches" who is actively implementing BPM in an 160-year old organization. Our guest today is Martin Holling, who is working at Kemna (a road construction company in northern Germany) and who has worked at Sieme…
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We had a couple of episodes where we discussed the Solution / Process Lifecycle, but this time we look at it from the perspective of Business Process organizations. What we see is a distinction between the different disciplines that are needed to deliver a full solution and there are organizations that see a "them" and "us" between those. Unfortuna…
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Welcome to Season 6 of the What's Your Baseline Podcast! We’ve got another fascinating season coming up, chock full of emerging trends and leading voices from the EA and BPM space. We will be talking about customer success stories, architecture topics like “data”, and also about how to make YOUR program a success. See you there! --- Support this po…
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We are wrapping up Season 5 of this podcast with an episode that I was looking forward to for quite some time now – we are talking about operational intelligence. What is that, you might ask. Well it is the insights into what your complex organization does by using technology and measuring the important things, while making them visible for you as …
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You might have heard it in the last episode of the podcast (Ep. 59: Process Inventory), that our guest Michael Schank has written a book ;-) That triggered two things with us - first, making a WYB Shorts about the process of writing a book and become a published author, and second, nudging Michael for a giveaway of three books to some randomly draw…
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How do you plan your transformation? By looking out of the window or asking your two best friends? Or would it be better if you had an overview of all the things that your organization does - in the form of a process inventory? Michael is a distinguished thought leader and executive, specializing in addressing Digital Transformation and Operational…
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Last week's episode of the podcast was a very good conversation about learning and enablement with Ron Cohen, Peter Dern, and Adam Egger, and we could have talked for hours about this topic. However, the conversation took quite a turn after I asked how the future of learning will look like. But we also were at the top of the hour and we didn't want…
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How do you set up learning and enablement for your architecture/process people? What has changed since the days of instructor-led training, and where will the field of enablement go into the future (hint: it might be creepy for some of us). In this episode of the What's Your Baseline? podcast we are looking into the field of learning and enablement…
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You bought the tool and now the most critical question for your success comes up: “Now what?”. This leads to these questions: what you can do in the tools, what can you expect, and -maybe most importantly- what do you do after you’ve done a part of the analysis. You also need to have a “meta process” on how to approach a Process Mining project. The…
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Implementing a tool or standing up a new capability can be a complex task. Standing up a Center of Excellence as part of this implementation can help ease the pain for new users. However, it is not always clear what a CoE shall do and how it is integrated into an organization (or where it is located in the org structure). In this episode we are tal…
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The way how we communicate and learn has changed over the last couple of years. One contributing factor is podcasting (or videocasting - we are no purists over here at What's Your Baseline?). By now there are tons of excellent podcasts about Business Process Management, Process Mining, and Enterprise Architecture out there free of charge for you. W…
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This is another What's Your Baseline? Shorts episode and we are following up with the guest from our last episode, Moritz Berger. Moritz took the APQC Process Classification Framework and imported it into "The Brain" to visualize the breakdown and connectivity of processes to each other. Since this Shorts consists mostly of a demonstration, you mig…
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We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this conversation with an…
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Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to "bad capitalism". But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve processes. Tod…
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Sometimes you have to mix up things a bit and come down to the level of practicality ... in this case we are looking at process-bility in this week's episode of the podcast. What that is? Oh, it is the approach to process modeling that our guest Kevin Tan has developed. Kevin is an accomplished Business Process Analyst with more than 20 years of gl…
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We had the topic of today's episode - transformation - a couple of times on this podcast, even though we did not call the episodes like that. But why? Because transformation in today's times is not an exception but the reality for all organizations. It is not just "an update by IT", or something that is a "one and done". We all need to change and t…
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Some topics seem to be a "stretch too far" for this podcast, and the topic for today's episode seems to be one of those: Sustainability. But is it? Yes, Sustainability -or the lack of it- is a global problem, that manifests itself in climate change, social restructuring, and many other forms. But it also becomes a topic that organizations have to a…
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Welcome back to the What's Your Baseline? Podcast. We are starting our Season 5 (who would have guessed that?) next Monday, July 31, with our 50th episode about Sustainability. We can't wait to hear back from you :-) --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support…
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Welcome to the last episode of our podcast in Season 4 (no worries, we'll be back for a Season 5). Today we are talking about Customer Experience Management, which is complimentary to BPM and EA. The key difference is that Customer Experience Management has an outside-in perspective on things, versus the inside-out perspective of your organization,…
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We have spoken about Process Mining and data-driven decision making quite a lot on this podcast. But does it stop with mining processes? I think the next step is growing this field of data analysis to "Enterprise Mining" where the same idea will be applied to apps, data, orgs, risks, etc. And the idea is the same - get a factual basis from system r…
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We are at the next step of moving our organizations to the digital twin which will allow us to monitor "the plane" (our businesses) in real-time and compare it with the predictions of the future. This missing step is Process Simulation, a "thing" that existed for years already and was widely underused. The change though is that the next generation …
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Welcome to the next episode of our podcast. Today we are talking about Gamification, a topic that we are a bit critical towards, but which seems to be here to stay (it's a generational thing, I guess...). But the twist in this episode is how it influences the performance of your architecture or business process team. In this episode of the podcast …
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Enterprise Architects? Aren’t those the useless people who always say “no”? That is one of the perspectives we have heard about EAs in the past. But what can EAs do and how do the progress from “noisy” to “influential”? In this episode of the What’s Your Baseline? podcast we discuss the role of Enterprise Architects and the changes to the disciplin…
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When starting with process management one of the first questions is “what process notation shall I use”. In this episode of the What’s Your Baseline? podcast we discuss this question with Walter Bril, who is one of the co-inventors of the Universal Process Notation (UPN) and why it is not *really* important what notation you should use … it is more…
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What are the needs of a small business compared to a larger one? Can they use the same approaches for process improvement and business process management? Shall they use the same tools? Yhis week we are speaking with an expert on this topic (and also a small business owner herself - Adi Klevit. Adi is running her own firm that has specialized on he…
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I see a lot of separated efforts in organization, and model processes. Aren't these all connected activities that should be coordinated to create a *gulp* architecture that carries the load? But what is a "Business Architecture" and how is it different from just an assembly of processes? Are these terms synonyms or is there more to a Business Archi…
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If you have listened to a couple of podcast episodes you know that we are true believers in that the biggest "problem" in any architecture, BPM, or Process Mining project is not the technology or the processes and other architecture views - it is the people! Getting people along with your change is the hardest thing to do and therefore we are happy…
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Developing a strategy for your organization seems like a mystery for a lot of people (and some organizations make a large coin from keeping that mystery), but in all reality it has a big part of “wild guesses” included. In this episode of the What’s Your Baseline Podcast we have Dan Marquez on the show, who knows a thing or two about this topic fro…
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A lot of people think that the work is done when they have a process be visualized in their process mining tool and a nice dashboard is built. Nothing could be further from the truth and our guest today, Sebastian Kotulla, talks with us about why that is. To bridge the gap between visualizing data/information to knowledge as the result of the analy…
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Welcome to Season 4 of our podcast. Today we are talking about Solution Engineering, aka Presales, and what you can expect from your vendor's solution engineers (vs. their consultants). In this episode of the podcast we are talking about: What is a Solution Engineer? What is their primary job focus and their scope of work and process? What are Cons…
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Today we have a special What's Your Baseline Shorts episode for you, that has nothing to do with Enterprise Architecture or Business Process Management. However, we think that you will like it: our guest today is Jeremy Voltz, an indie-soul musician from Toronto, Ontario, who is gracefully letting us use his music for all intros, outros, and interm…
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Welcome to another episode of our podcast. In the final episode of the final season for this year, we are talking about another ten things we’ve learned over the years: How to do things Transparency is more important than ever Strategic alignment is key to your success Sometimes you have to say “no” to requirements Make clear from the outset how a …
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There was a lot of buzz around Lean and Six Sigma back in the 80s and 90s, but not today anymore. However, the practice is not dead and it is still relevant and used in many industries today. And there are good reasons to take a step back and have another look at why it was so successful and what of the practice still creates value and should be in…
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Welcome to another episode of our podcast. Today we are talking about what to do before, during, and after process discovery and design sessions. In this episode of the podcast we are talking about: Before the session - Identify what to change/purpose - Identify who to invite - Create strategic alignment - What to prepare During the session - How t…
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Being the reasonable adult seems to be the parallel topic of this week's episode - even though the main topic is process automation. We were just so excited in our conversation that we got carried away In this episode of the What's Your Baseline podcast we speak with Bernd Rücker. He is a software developer at heart who has been innovating process …
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A few weeks ago (in Episode 30) we spoke about how to select your process mining tool. And the conversation was so good, that we totally overran our planned time of an hour. But instead of leaving our thoughts about use cases for process mining, that are currently not implemented in standard process mining tools, we decided to use them as a What's …
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We talk (a lot) about technology and processes here on the podcast. But what about the human side of Business Process Management? Do we just forget them and aim for the desired outcome no matter what? No, we don't ... In this episode of the What's Your Baseline podcast we speak with Mirko Kloppenburg, who started his own company and project "New Pr…
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Even given the fact that we are living in the 21st century, it is interesting to see that the percentage of women who studied technology or worked in the process industry actually decreased over time. Which is a sad state of affairs. So the question now is, how we -as an industry- can add more diversity and pick the brain pool of intelligent female…
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Updating the "plumbing" is not sexy. Looking at measures being put in place to avoid the worst case or deal with it when it happens is not fancy. Educating people and reminding them on being alert is exhausting. However, the topic of Security and Security Architecture is one of the most important things to do, now that we outgrow the industrial age…
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Welcome to another episode of our podcast. Today we are talking about how to choose a process mining tool, to close the loop to the "How to select an architecture tool" episode (link in the full show notes on whatsyourbaseline.com/episode30). In this episode of the podcast we are talking about: • What are process mining tools and how they are diffe…
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It is interesting to see how a "fringe idea" became mainstream within just a few years and everyone of us is using the outcome of it in our daily lives (mostly without knowing it - or have you thought what runs your car radio or the datacenter of your preferred search engine?). But another aspect that still has to gain traction of the Open Source m…
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A few months ago we had an initial look at how to manage and implement change in our conversation with Caspar Jans (in Episode 16) and we are continuing that series with an excellent conversation with Wings Liang about Quality Excellence and how organizations need to "shift left" and can gain competitive advantage by changing their perspective. Win…
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Growing your practice is on every leader's mind. The way to do this is to have an eye on the definition and the development of the maturity of your organization. In this episode of the podcast we are talking about: What is maturity and which three areas you should focus on (content, governance, adoption) Assessment of capabilities (5 big buckets) W…
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