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Health Services University

Health Services LLC

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Welcome to Health Services University, the podcast for hearing instrument specialists committed to transforming lives through better hearing. Dive into the latest in hearing aid technology, sales strategies, and success stories. Learn how to communicate the true value of hearing aids, emphasizing their long-term benefits and cost-effectiveness. Stay informed and inspired to enhance your sales approach and provide exceptional care, ensuring every patient experiences improved quality of life a ...
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In this episode of Health Services University, we discuss strategies for upgrading current patients to newer, more advanced hearing aids. Learn how to effectively communicate the benefits of updated technology, improved performance, and enhanced features. Join us for tips on approaching upgrade conversations, addressing concerns, and helping patien…
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In this episode of Health Services University, we focus on strategies to overcome the common objection of denial in patients with hearing loss. Learn how to gently guide patients from resistance to acceptance by addressing their concerns with empathy, providing education, and demonstrating the impact of untreated hearing loss. Join us for practical…
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In this episode of Health Services University, we explore various strategies for effectively handling patient objections during consultations. Learn practical techniques for addressing concerns about cost, comfort, and commitment while maintaining trust and rapport. Join us to discover how different approaches can turn objections into opportunities…
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In this episode of Health Services University, we cover the fundamentals of handling patient objections during hearing aid consultations. Learn why objections occur, what they really mean, and how to address them effectively. Join us as we break down common objections, share practical techniques for overcoming them, and help you turn concerns into …
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In this episode of Health Services University, we explore how having the right mindset and perspective on patient objections can turn them into opportunities. Learn how to approach objections with confidence, empathy, and a problem-solving attitude, helping you build trust and strengthen patient relationships. Join us for insights on shifting your …
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In this episode of Health Services University, we discuss how using a well-crafted purchase agreement contract can significantly reduce cancellations and hearing aid returns. Learn how clear communication of expectations, terms, and responsibilities upfront builds patient confidence and commitment. Join us for practical tips on leveraging the purch…
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In this episode of Health Services University, we dive into the critical role of thorough note-taking in hearing consultations. Learn how detailed records improve patient care, reduce cancels and returns, and streamline the decision-making process for both you and your patients. Join us for tips on effective note-taking strategies that help you tra…
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In this episode of Health Services University, we explore the power of humor as a tool to ease tension and reduce pressure during hearing aid consultations. Learn how light-hearted moments can build rapport, diffuse patient anxiety, and create a more relaxed environment, making it easier to discuss sensitive topics like hearing loss. Join us for pr…
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In this episode of Health Services University, we explore how to help patients move from denial to acceptance using the Circle of Understanding. Learn how this powerful tool can be used to guide patients through the emotional stages of acknowledging their hearing loss, helping them see the impact it has on their lives and the benefits of taking act…
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In this episode of Health Services University, we dive into the principles of influence and the art of persuasion based on Robert Cialdini's renowned book, Influence: The Psychology of Persuasion. Learn how to apply Cialdini's principle of reciprocity to enhance your patient interactions and sales strategies. Join us for practical tips on leveragin…
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In this episode of Health Services University, we dive into the principles of influence and the art of persuasion based on Robert Cialdini's renowned book, Influence: The Psychology of Persuasion. Learn how to apply Cialdini's principle of consistency to enhance your patient interactions and sales strategies. Join us for practical tips on leveragin…
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In this episode of Health Services University, we dive into the principles of influence and the art of persuasion based on Robert Cialdini's renowned book, Influence: The Psychology of Persuasion. Learn how to apply Cialdini's principle of authority to enhance your patient interactions and sales strategies. Join us for practical tips on leveraging …
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In this episode of Health Services University, we explore how to turn third parties, often the spouses, into valuable sales opportunities. Learn strategies for engaging with these individuals and how to create another potential opportunity. Join us for tips on leveraging the support of spouses and family members to boost patient confidence and driv…
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In this episode of Health Services University, Curtis explains how the Consumer's Guide can enhance your consultations. Discover how to use this resource to build trust, provide transparent information, and address patient concerns. Join us for tips on leveraging the guide to improve credibility and close sales more effectively.…
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In this episode of Health Services University, Jared explains how the Consumer's Guide can enhance your consultations. Discover how to use this resource to build trust, provide transparent information, and address patient concerns. Join us for tips on leveraging the guide to improve credibility and close sales more effectively.…
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In this episode of Health Services University, Curtis focuses on the art of anticipating and addressing patient objections during consultations. Learn strategies to proactively identify and respond to common concerns about hearing aids, from cost and comfort to maintenance and lifestyle impact. Join us for practical tips on navigating objections ef…
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In this episode of Health Services University, I’ll guide you through how to explain the anatomy of the ear and the hearing system to your patients. We’ll cover each part of the ear, how it works, and its role in hearing, making complex concepts easy to understand. Join me for practical tips on breaking down the auditory system, helping you provide…
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In this episode of Health Services University, join Karen as she explains how to interpret an audiogram after the hearing test. Karen will guide you through each section, making it easy to understand and communicate the results to your patients. Listen in for Karen's practical tips and insights, helping you build trust and deliver clear, informativ…
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In this episode of Health Services University, join Curtis as he walks you through the process of understanding a blank audiogram. Curtis will break down each component, making it easy to interpret and explain hearing test results to your patients. Listen in for Curtis's practical tips and insights, helping you build trust and deliver clear, inform…
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In this episode of Health Services University, I walk you through the process of understanding a blank audiogram. We’ll break down each section together, so you can confidently interpret and explain hearing test results to your patients. Tune in for a detailed, yet easy-to-follow guide that will boost your ability to build trust and provide clear, …
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In this episode of Health Services University, we highlight the vital role of building rapport with your patients. Find out how trust and strong connections enhance consultations, boost patient satisfaction, and lead to superior hearing outcomes. Tune in with Dexter Ross for practical advice on fostering meaningful patient relationships.…
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In this episode of Health Services University, we explore the crucial role of building rapport with your patients. Learn how establishing trust and a strong connection can lead to more effective consultations, increased patient satisfaction, and better hearing outcomes. Join us for practical tips and strategies on developing meaningful relationship…
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In this episode of Health Services University, we discuss the importance of highlighting the pain points of hearing loss to amplify the impact of your consultations. Learn how to effectively address patients' struggles and frustrations, emphasizing the significant improvements that hearing aids can bring to their lives. Join us to discover techniqu…
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In this episode of Health Services University, we walk you through the new patient process, from initial contact to the closing. Learn best practices for making a positive first impression, gathering essential information, and building a foundation of trust and understanding. Join us to discover how to create a welcoming and efficient experience fo…
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In this episode of Health Services University, we explore the importance of asking the right questions to current hearing aid users. Learn strategies for gathering valuable feedback, addressing ongoing concerns, and deepening patient relationships. Join us to enhance your follow-up consultations, ensuring continued satisfaction and optimal hearing …
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In this episode of Health Services University, we delve into the importance of asking the right questions when engaging new patients. Discover strategies for gathering crucial information, understanding patient needs, and building rapport from the very first interaction. Join us to learn how effective questioning can lead to personalized care plans…
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In this episode of Health Services University, we focus on the art of asking the right questions during patient consultations. Learn how to gather essential information, uncover patient needs, and build trust through effective questioning techniques. Join us to enhance your consultation skills, ensuring you can provide personalized solutions and im…
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In this episode of Health Services University, I share my favorite visual aids to us for enhancing hearing aid consultations. Discover how these tools can help you clearly explain hearing aid benefits and care to your patients, making their decision-making process easier and more informed. Join us for practical tips on using visual aids to improve …
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In this episode of Health Services University, we explore the crucial difference between price and value in hearing aid purchases. Learn why the lowest price isn't always the best deal and how to highlight the long-term benefits, advanced technology, and exceptional service that offer true value to your patients.…
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In this episode of Health Services University, we explore why people buy hearing aids, highlighting that price isn't the top reason. Discover how exceptional service, convenient location, and knowledgeable staff play crucial roles in their decision-making. Join us to learn how to emphasize these factors and better support your patients' journey to …
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In this episode of Health Services University, we delve into understanding your buyer, focusing on their habits and preferences. Explore how their unique lifestyle, values, and purchasing behaviors impact their decisions regarding hearing aids. Gain valuable insights on tailoring your approach to better connect with this influential demographic, en…
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Welcome to Health Services University, the podcast for hearing instrument specialists dedicated to exploring the latest in hearing aid technology, effective sales strategies, and inspiring success stories. Join us to learn how to communicate the true value of hearing aids, emphasizing their long-term benefits, cost-effectiveness, and health advanta…
  continue reading
 
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