Welcome to the August edition of the Client e-News. This month we are pleased to share with you some updates from our Customer Service Team that showcase our appreciation of the voice of the client.We also bring you some exciting accessibility updates from two tech giants, Google and Apple. These updates are a welcome move to offer people with visi…

Welcome to the July edition of the Client e-News. This month we are pleased to share with you the results from the Voice of the Client survey which many of you may have participated in. It was great to hear about what you enjoy about the services we provide and what you think we can improve on.As you know, we have been helping adults and children w…

Welcome to the June edition of the Client e-News. This month we bring you a very important update from Guide Dogs HQ about the new enquiry and intake process for all clients, including answers to some frequently asked questions about this change.We also have some exciting group programs coming up in July for kids aged six to 12 years old, high scho…

Welcome to the May edition of the Client e-News. This month we bring you some important information regarding voting in the upcoming federal election, as well as some great industry updates including a date for the launch of the new Sydney Metro train and a new strengthened national advocate for low vision.I hope you enjoy reading this month’s issu…

Welcome to the March edition of the Client e-News. This month we bring you some exciting updates from Guide Dogs HQ, including our new Purpose Statement, as well as information on a new tool that will improve the way staff collaborate with clients to plan and evaluate the programs we offer.This month we also have some great technology and industry …

Welcome to the first edition of the Client e-News for 2019! I hope you all had a safe and relaxing break over Christmas and the New Year.This year is already shaping up to be an exciting one for Guide Dogs and we look forward to updating you each month on new initiatives, industry news and exciting technology updates throughout 2019.Best wishesAnne…

Welcome to the final edition of the Client e-News for 2018 – the Christmas edition! As the year draws to a close I would like to take this opportunity to thank you for your readership and feedback over the past 12 months. We have really enjoyed hearing about the issues that matter to you and bringing you the latest industry news and Guide Dogs upda…

Welcome to the October edition of the Client e-News. In this edition we ask you to participate in a Guide Dogs survey to help us get a snapshot of technology use and opinions on technology in 2018. We also bring you some comprehensive technology updates and the Accessible Performance Guide for the 2019 Sydney Festival to be held in January.I hope y…

Welcome to the September edition of the Client e-News. In this edition we bring you some important industry news about the refusal of interstate taxi vouchers from Blind Citizens Australia, as well some information about the issue of accessing My Health Record for people who are blind or vision impaired.This month we feature some useful information…

Dear Client,Welcome to the July edition of the Client e-News. In this edition we bring you some great technology updates, as well as information from the Guide Dogs Access Team on issues around dockless bikes. We also bring you more information about the NDIS Quality and Safe Guarding Commission from your Client Feedback Officer, Jo Weir, and for t…

Welcome to the June edition of the Client e-News. This month we bring you some exciting information from Guide Dogs HQ regarding new office locations in Wollongong and Newcastle, and a new fundraising initiative called PAWGUST. We also bring you a comprehensive rundown of the issues discussed at the latest Australian Blindness Forum, and an update …

Welcome to the May edition of the Client e-News. This month we are excited to inform you that the Peer Support Volunteer Program has commenced at Guide Dogs. As you know, this program was developed in response to client feedback, so we are grateful to you all for communicating your needs with us. We hope the service will be of benefit to both new a…