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Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own use ...
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Welcome to Health Tech Matters! A podcast where we explore the ways how great healthcare products are built. My name is Mary Borysova and each week I talk to startup founders, product managers and designers working in healthcare startups. We discuss approaches to creating digital health products users love. Listen in and leave your feedback, I greatly appreciate it!
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show series
 
This is our last episode for a while, but is well worth the wait! We have an interview with Viktor Rydal, industrial designer from Nomono, who talks with Tim about the Nomono Sound Capsule. Visit the Nomono website about the SoundCapsule to see and hear their demonstrations. This truly innovative solution records conversations with its custom lapel…
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Dushyant Kunungo joins Timothy Keirnan for a discussion about enterprise UX. * Duhsyant's professional background * The importance of user experience to employees working in an enterprise--both to their morale and their productivity. * Dushyant and Tim share eyebrow-raising anecdotes from enterprise user experience projects they have been on. Emplo…
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Barry McBride joins Timothy Keirnan to discuss the history and content strategy of The Orange and Brown Report, an independent news and analysis business catering to Cleveland Browns football fans. The Orange and Brown Report offers both free and paid subscription tiers of news and interaction with its beat writers and analysts. Across 80 minutes, …
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Matt Ranta, head of practice at Nimble Gravity, joins Tim for a discussion on how companies can and should improve their digital interactions with customers, whether they are B2B or B2C. Whether it's in email messages or web pages, details matter. 03:47 The importance of proofreading marketing email messages. 08:03 Use new image formats like webp a…
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Eric Penn joins Tim Keirnan and Ken Mayer to discuss the first customer experience phases of his new 2023 Subaru BRZ after a month of ownership. The "Toyobaru Twins" (Toyota GR86 and Subaru BRZ) are the same car with some slight differences. This vehicle is one of the best examples of "user-centered design" we have ever encountered in a product, an…
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John Leavitt, Senior Industrial Designer at Intelligent Product Solutions, joins Timothy Keirnan for a conversation about industrial design, using two firefighting products as a starting point. Besides the two case studies, we talk about general design process and philosophies, methods, education recommendations, and our ambitions for a world in wh…
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David and Jo Lau discuss the five phases of customer experience with their 2022 Kia Niro EV (Encounter, Decision, Purchase, Initial use, and Longitudinal use). Vehicle purchases are often a negotiation of two or more people's preferences and needs in domestic situations, and we are delighted to have talked with the Lau family about their customer j…
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Larry Rusinsky joins Tim Keirnan for a new kind of episode: critiquing the user experience of food. Because the UX of food is so very subjective based on genetics, culture experiences, individual preferences, and a potential inconsistency of "production" for a particular dish, frozen foods are at least somewhat consistent in their production. Our c…
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Yousef Hegazi joins the show to help Tim Keirnan critique Pine64's PineTab, a low-cost 10-inch tablet that uses Linux as its operating system instead of iOS, Android, or Windows. Pine64 provides "system on a chip" computing devices that run free and open source software (FOSS) as their operating system and applications. The PineTab follows earlier …
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John Loss joins David Mettler and Tim Keirnan to talk about his book Not Always Homeless, created from ethnographic interviews with local people who were homeless in his area. Its subtitle is "The personal stories of 13 people who survived and escaped a life on the streets". After we discussed how he published his first book at age 80 based on inte…
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Tec-Ed CEO Stephanie Rosenbaum joins Tim Keirnan for a critique of two different electric kettle designs that heat water quickly and precisely: the KRUPS BW3140 Savoy and the Cuisinart CPK-17 PerfecTemp. Both designs accomplish the goal but in very different ways. The KRUPS kettle has its user interface in its base and excellent balance in its cara…
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Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric. Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.…
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Five years and 50,000 miles in the making, this critique of the 2016 Scion FR-S (aka Subaru BRZ or Toyota 86) puts the long in longitudinal review! Cohosts Eric and Ryan return to help Tim discuss the complete customer experience with the car from encounter, to decision, to purchase, to initial use, to longitudinal reflection. The "Toyobaru" is in …
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Pinar Guvenc, a partner at Sour Studio, joins Tim for a discussion on how this consultancy does their Architecture, Interior Design, Product Design, and Public Spaces work. Sour is a hybrid design studio with the mission of addressing social and urban problems through sustainable and inclusive methodologies. Sour's use of co-creation panels and ext…
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Instructional designer Brian Duck joins Tim for two topics: why are UX practitioners still having to persuade some companies that we need access to end users on our projects in 2021, and why Sony's ultra portable digital audio player is so bad compared with Samsung's player from 15 years ago. 00:00 - 08:00 We commiserate on the need in 2021, in som…
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Gordon Olson, CEO of Torii Industries, joins Timothy Keirnan for a discussion about a new design of tank-less water heater. Tank-less water heaters remove the need for a large water tank to be heated 24 hours a day for occasional hot water use. Besides being inefficient use of energy, traditional tank water heaters can fail catastrophically, and pr…
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Welcome our guest, Alex Mandel from Omada Health, ex-Google. Alex Mandel is a designer, researcher, and product strategist. A sneak peek into this episode: - "With the additional bureaucracy, there are additional resources and you can, in some ways, solve bigger problems or at least have more resources behind aiming at these problems." - "The tacti…
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Today our guest is Marek Kultys, director of User Experience at BenevolentAI, an AI drug discovery company. He designed products for clinical decision-making and reporting, for finding, sharing, and visualizing biomedical data, for running clinical trials, and for portable DNA research. A sneak peek into this episode: - "In the biomedical context, …
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Dr. Laura Bix from the Michigan State University School of Packaging returns to the show! Her latest project was researching the packaging of medical supplies used by EMTs in the field as they stabilize patients and transport them to the hospital in the ambulance. Dr. Bix describes how most medical supplies are normally packaged for the highly cont…
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Hi guys, and welcome to Health Tech Matters. Today our guest is Nicole Cassese, Copy Lead, Content & Brand at BetterUp, ex-Headspace Standards Editor. A sneak peek into this episode: - "Vulnerability is a strength and you're not being weak by taking care of yourself. If you're in a better state of mind and a better state of being, you're going to b…
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Hi guys, and welcome to Health Tech Matters. Today our guest is Dan Kenger, VP of Design at hims & hers. In this episode we are discussing: - creative processes in the team - decision making - routines to track team progress - feedback sharing and many more! Our guest, Dan Kenger: https://www.linkedin.com/in/dan-kenger-5ba23b12/ _______ My LinkedIn…
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Tim Keirnan interviews author David Loehr and designer Greg Swenson about the new memoir That's How Strong My Love Is: From Rock and Roll to James Dean. The memoir is an insider's perspective of rock and roll history, James Dean legacy, fashion, pop culture, and the counterculture of the 1960s, 70s, and 80s from New York to LA. This book is unique …
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Hi guys, and welcome to Health Tech Matters. Today our guest is Liam Carter-Hawkins, Ex Lead Product Designer at Babylon Health. Listen to the first part of our conversation in the previous episode. Our guest, Liam Carter-Hawkins: https://www.linkedin.com/in/liamcarterhawkins/ _______ My LinkedIn: https://www.linkedin.com/in/maria-borysova/…
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Hi guys, and welcome to Health Tech Matters. Today our guest is Liam Carter-Hawkins, Ex Lead Product Designer at Babylon Health. In this episode we are discussing: - offline user testing, pros and cons - international expansion and its challenges - measuring the success of a new product - design sprints and many more! Our guest, Liam Carter-Hawkins…
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Hi guys, and welcome to Health Tech Matters. Today our guest is Annie Liu, senior UX researcher at Ada health, applied anthropologist. Listen to the first part of our conversation in the previous episode. Our guest, Annie Liu: https://www.linkedin.com/in/liuannies/ _______ My LinkedIn: https://www.linkedin.com/in/maria-borysova/…
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Hi guys, and welcome to Health Tech Matters. Today our guest is Annie Liu, senior UX researcher at Ada health, applied anthropologist. In this episode we are discussing: - frameworks to prioritize user research findings - reflections about the past experience and how to make it work - stakeholder engagement - measuring UX research - implementation …
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This is a solo episode in which I critique the design of Abbott's BinaxNow Covid-19 Antigen Self Test. This test is available in retail stores (in the USA a pack of two is, at this time, about $20). It tests for proteins one's body makes when fighting a Covid-19 infection, the symptoms of which not everyone experiences in the same way. The use of r…
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Hi! My name is Mary and I am a healthcare product designer. In this season of Health Tech Matters, I will be talking to product designers, researchers, and branding experts in healthcare startups such as Ada Health, Babylon Health, and many more. We will be discussing the frameworks design teams use, their processes, and measuring success. Subscrib…
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In this episode, we are discussing glucose monitoring, wearable injectors, and product testing. Our guest: David Flinner, Co-Founder of Levels. Levels provide users with a constant glucose monitor (CGM) patch that attaches painlessly to the arm and can do real-time metabolism tracking via an app. Levels website: https://www.levelshealth.com/ ______…
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Eric Penn rejoins Tim Keirnan on the show for a critique of Garmin dash cameras. And on this show you know we bought them with our own money, no review units or other favors from the manufacturer. The guys discuss the following models: * nuviCam LMTHD that combines a GPS with a dash cam * Garmin 35 * Garmin 46 * Garmin Mini In both Eric's and Tim's…
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