Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
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ControlUp Community Radio: The Premier Podcast for IT Insights and Innovations. Join your host, Douglas Brown, as he engages with the leading minds in the realm of End-User Computing (EUC), Digital Employee Experience (DEX), and the broader desktop computing landscape. Delve into candid conversations that unveil the pulse of the technology world—without any preset script. Our guests, ranging from industry pioneers to key players, share their invaluable experiences, providing you with actiona ...
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In this episode, we dive into the agent deployment options for ControlUp’s Edge DX, a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent…
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Episode #17 – In Conversation with Cláudio Rodrigues, Imagineer
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Tune in for Episode #17 of ControlUp Community Radio, where host Douglas Brown engages with Cláudio Rodrigues, an end-user computing (EUC) pioneer with over 25 years of experience. Cláudio has shaped the industry through his work with companies worldwide, helping to define strategies that impact millions of users today. In this episode, Cláudio sha…
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In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is…
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In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm. In this insightful conversation, Jed shares his key learnings, surprises, and favorite memories from the past year. The discussion dives into tool consolidation, automation success stories,…
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Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.…
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Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.Από τον Eugenia Schipelliti | Jeff Johnson
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Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto's growth, its leadership in the education sector, and plans to expand into other industries. They discuss Ap…
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Join us for Episode #14 of ControlUp Community Radio, where host Douglas Brown sits down with the renowned Dr. Bernhard Tritsch, also known as "Benny." As a CTP, MVP, vEXPERT, NGCA, VIPP, and leading expert in virtualization and end-user computing, Benny's insights are exclusive. In this episode, he shares the inspiration behind creating the EUCSco…
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In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.Από τον Eugenia Schipelliti | Jeff Johnson
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As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.Από τον Eugenia Schipelliti | Jeff Johnson
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ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be acco…
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Sometimes, when I work with new Edge DX customers, I think of a famous quote: "What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin fi…
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Join us for Episode #13 of ControlUp Community Radio, where host Douglas Brown talks with Trey Baumgardner, Enterprise Relationship Manager at ControlUp. With a rich history that spans roles at Citrix, AppSense, and IGEL, Trey has navigated the tech landscape remarkably, transitioning from technical roles to sales easily. In this episode, Trey shar…
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Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process. 🔍 Key Benefits: Seamless Migration: Effortlessly transition to Windows 11 with minimal disruption. Real-Time Monitoring: Gain…
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Join us for Episode #12 of ControlUp Community Radio, where host Douglas Brown sits down with Niels Kok, a Microsoft MVP with over 12 years of experience in Microsoft Cloud solutions. In this episode, Niels shares his insights into the evolving IT landscape and how automation fits. As a freelancer, Niels brings a unique perspective and valuable ins…
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Episode #11 - Conversation with Chris Marks, Principal Outbound Product Manager at Parallels
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Join us in Episode #11 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Chris Marks, Principal Outbound Product Manager at Parallels. Chris and Douglas dive into the exciting and evolving world of EUC (End-User Computing), exploring what it means for the industry and for Parallels. They discuss Chris' unique role at Parallels,…
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Join us in Episode #10 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Yoni Avital, the Co-founder and COO of ControlUp. Yoni and Douglas discuss the exciting changes at ControlUp, the evolving DEX market, and innovations on the horizon. They delve into the strategic vision driving ControlUp's growth and how the company is se…
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Join us in Episode #9 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Simon Townsend, the Field CTO of ControlUp. In this insightful episode, Simon shares his journey over the past six months since his first day on the job, offering a fascinating look into his daily responsibilities and the evolving landscape of the EUC marke…
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Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.Από τον Eugenia Schipelliti | Jeff Johnson
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Episode #8 - A Conversation with Guy Leech, CTP, MVP, & VIPP
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Join us in Episode #8 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Guy Leech, a distinguished CTP, MVP, and VIPP. In this engaging episode, Guy shares his extensive experience and insights on the role of scripting in EUC (End-User Computing) and ControlUp, along with his thoughts on how AI will disrupt the industry. With h…
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ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.Από τον Eugenia Schipelliti | Jeff Johnson
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In Episode #7 of ControlUp Community Radio, Douglas Brown interviews Ryan Ververs-Bijkerk and Eltjo van Gulik from Go-EUC.com. This podcast delivers an in-depth view of end-user computing (EUC), focusing on the contributions and discoveries of GO-EUC, as well as a thorough examination of user experience and remoting protocols like HDX and ICA. The …
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When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queu…
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Join us in this exciting episode of ControlUp Community Radio, where our host, Douglas Brown, talks with Simon Townsend, the newly appointed Field CTO of ControlUp. It's Simon's first day in his new role, and Douglas delves deep into Simon's reasons for joining, his vision for the role of a Field CTO, and his insightful perspectives on the current …
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Episode #5 - Conversation with Steve Greenberg, Thin Client Computing
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In the fifth episode of the ControlUp Community Radio podcast, we are thrilled to welcome Steve Greenberg, the founder of Thin Client Computing, Citrix CTP Fellow, and creator of the EUC Unplugged conference. Join us for an engaging conversation about the End-User Computing (EUC) market, exploring its past, present, and future. Steve also delves in…
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Episode #4 - Conversation with Andrew Wood, ControlUp Product Manager
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In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the ev…
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Episode #3 - Conversation with E2EVC Founder, Alex Cooper
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In the third installment of ControlUp Community Radio, we're excited to feature Alex Cooper, the mastermind behind the groundbreaking EUC conference, PubForum/E2EVC. As a distinguished CTP Fellow, Alex brings a wealth of knowledge and experience. This episode, hosted by Douglas Brown, delves into the creation and evolution of E2EVC. Douglas and Ale…
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Episode #2 - Conversation with Legendary Former CEO, Citrix, Mark Templeton
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In this engaging second episode, Douglas Brown sits down with the iconic Mark Templeton, former CEO of Citrix and currently the Chairman of the Board at WorkSpot. Douglas and Mark embark on a journey through the evolution of virtual workplaces, discussing the visionary steps Citrix took under Mark's leadership and how these innovations have shaped …
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Welcome to the first episode of ControlUp Community Radio. In this episode, we are happy to have Jed Ayres, CEO of ControlUp, with us to discuss his vision for the future of ControlUp. In this podcast, we discuss the following: What did Jed learn from IGEL that will help him at ControlUp? What does DEX mean to Jed and ControlUp? Is ControlUp DEX to…
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Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.Από τον Eugenia Schipelliti | Jeff Johnson
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At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We’ll give you the tools to find and fix problems, and even reduce IT support expenses. Fix Problems Faster Rapidly resolve desktop, network, and application issues for up to 50 VI…
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In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.Από τον Eugenia Schipelliti | Jeff Johnson
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Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)Από τον Eugenia Schipelliti | Jeff Johnson
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This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.Από τον Eugenia Schipelliti | Jeff Johnson
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In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.Από τον Eugenia Schipelliti | Jeff Johnson
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Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX.Από τον Eugenia Schipelliti | Jeff Johnson
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Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges faced by women in tech. In this episode, we delve into the experiences of the Women of ControlUp, highlighting their journey of advancement and professional growth within a technology compan…
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In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2. Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the hel…
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In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements in customer success bring relevant content to customers when they need it and how they want it - Yair even received a CS award for this new tech.…
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Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how ControlUp integrates with the cloud and with other products, like Nerdio Manager for Enterprise, Citrix Cloud, and VMware Horizon. You won't want to miss this opportunity to understand, on a …
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Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and automate the resolution before a helpdesk ticket is created. Listen in on Eugenia and Jeff as they discuss how customers use ControlUp automation to solve issues faster and increase employee satisf…
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In this episode, we talk to Doug Brown, head of the ControlUp Community. Doug answers important questions like: What is the ControlUp Community, and how does someone get involved How to develop trust with community members How the community is supportive but not support What is Sambuca Check out the ControlUp Community today…
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Every day, we rely on Unified Communication and Collaboration (UC&C) platforms for internal and external communication. ControlUp Edge DX now brings call and meeting performance data from UC&C vendors into a single pane-of-glass.Από τον Eugenia Schipelliti | Jeff Johnson
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Join Eugenia and Jeff as they discuss their favorite features of ControlUp products.Από τον Eugenia Schipelliti | Jeff Johnson
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In this episode of The Upload, Jeff and Eugenia show off new features and capabilities in an old-fashioned radio broadcast style. See if you can hear Jeff or Eugenia break character or laugh at their own silliness. But seriously, folks, ControlUp Edge EX is releasing some cool new features that aren't old-fashioned at all, and you'll want to learn …
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In this version of The Upload, Eugenia plays ControlUp "Jeopardy" with Joel and Tom (no appearances from Ken Jennings, we're afraid). Enjoy a few laughs in this "daily double" session (it's both fun AND informative) where you'll learn about ControlUp Edge DX, Real-Time DX, Scoutbees, Things about ARP, and Things about Jeff.…
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Does supporting remote workers ever feel like you are supporting employees in space? In this episode, Jeff and Eugenia discuss how ControlUp would support aliens using Microsoft Teams or Zoom. We look at Unified Communications troubleshooting with ControlUp for Physical Endpoints & Apps (aka Edge DX), how to improve calls and meetings for earthling…
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Live events are BACK! While there might not be as much hugging as in years past, the energy at VMware Explore—VMware's first live event since 2019—was incredible, and ControlUp was there in full force. In this episode of the pod, Eugenia and Jeff talked with Tom Fenton, Trentent Tye, and Joel Stocker about the event, the technology, the sessions, a…
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In this episode, we discuss where device management stops and ControlUp starts. Jeff surprises Eugenia with a pop quiz to test her knowledge on how device management stacks up against ControlUp. Tune in to learn the differences between device management and DEX management (SPOILER ALERT: it’s a "better together story"). ControlUp for Endpoints and …
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In this version of The Upload, we talk to ControlUp experts, Dianna Marks and Trentent Tye, about ControlUp’s integration with Microsoft Azure Virtual Desktop. Microsoft AVD is fantastic. It's flexible, scalable, and affordable, and with ControlUp Real-Time DX, we not only make finding and fixing AVD problems easy, but we also lower the cost of an …
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