Turning Customers into Fans: Mastering the Art of Client Retention with Mark Stern

Win Make Give with Ben Kinney

Welcome to another exciting episode of the Win Make Give Podcast, hosted by Chad Hyams. This episode dives deep into revolutionary customer engagement strategies with Mark Stern, the mastermind behind Custom Box Agency. Drawing on his journey from a corporate high-flyer to an innovative entrepreneur, Stern shares how physical box experiences are redefining customer interactions across various industries. Deftly balancing humor, insights, and real-world applications, this episode is a must-listen for anyone eager to enhance their business's customer journey strategy.

Mark Stern explains the core concept behind his creation: leveraging tangible, personalized box experiences to enhance customer acquisition, delivery, and retention—culminating in better brand loyalty and client engagement. Chad and Mark unpack the intricacies of building such experiences, and Mark shares key strategies from his "Activate Deck," providing actionable insights for leaders, salespeople, and entrepreneurs. Whether for customer acquisition or employee retention, Mark highlights how defining success and gamifying experiences can transform business dynamics and magnify outcomes.

Connect with Mark

• Mark Stern's Company: Custom Box Agency
• Mark Stern's Social Media: Follow Mark R. Stern on LinkedIn or Facebook

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Connect with the hosts:

• Ben Kinney: https://www.BenKinney.com/

• Bob Stewart: https://www.linkedin.com/in/activebob

• Chad Hyams: https://ChadHyams.com/

• Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/

More ways to connect:

• Join our Facebook group at www.facebook.com/groups/winmakegive

• Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up

• Explore the Win Make Give Podcast Network: https://WinMakeGive.com/

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