Episode 276: Customer Satisfaction with Debbie Levitt

UI Breakfast: UI/UX Design and Product Strategy

Το περιεχόμενο παρέχεται από το Jane Portman. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Jane Portman ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

11M ago 34:47

MP3•Αρχική οθόνη επεισοδίου

How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.

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Show Notes

Delta CX — Debbie’s company
Customers Know You Suck — Debbie’s book
Disruptive Research — a book by Larry Marine
Delta CX’s community links
Connect with Debbie on LinkedIn

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